Service Request

Sony Service Centre Repair Procedures

Our primary goal is to get your unit repaired properly and returned to you as quick as possible.  The following information outlines our basic repair procedures:

All Units

• A RA (Return Authorization) number is required to send your unit to us.  Please complete the Service Repair form and fax to 416-496-5645 and a RA number will be provided.  Please use the SED number on any paperwork sent in with the unit.
• Include a complete description of the problem and what work you are requesting
• Ensure a complete address with contact name, telephone and Fax number is provided.

In-Warranty Repairs

Please include a copy of your dated sales invoice to validate the purchase date.

Out-of-Warranty Repairs

• Depot Service Rate is $120 per hour plus $8 Shop Supply.  Minimum labour charge is $128.  This includes a one-hour diagnostic charge for refused estimates

Please note, work will not begin until this approval form is completed

Please fax or email the Service Repair form to:

            Toronto Factory Service Centre
            BCS Service
            Fax: 416-496-5645
            bpgservice@sony.ca

Sony Business Solutions & Systems Product Operations Support Center (POSC)

The Product Operational Support Center (POSC) provides telephone assistance for support matters relating to application operation, configuration, and installation of Sony Business and Industrial products.

Hours of Operation: Monday - Friday 9:00am - 9:00pm Eastern Phone: 800-883-6817