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Service and Maintenance Agreements
Service Agreements
Sony of Canada Ltd. offers customized Service Agreements to ensure your maintenance requirements are fully covered. Customized Service agreements allow Sony to tailor a package matching the needs of your business. These packages include the ability to ensure that key components are held in standby for you. By working with you, Sony can plan your needs, and determine the level of security you require ensuring that your business is not compromised when you need the equipment most. Sony Service Agreements allow you to control your costs by selecting the level of coverage you require to protect your business. Contact Sony at bpgservice@sony.ca to arrange a convenient time to discuss your needs and for us to provide you with a customized solution quotation.
Sony Service Agreements are designed to provide all scheduled factory recommended service as well as complete extended warranty coverage for the entire machine. The benefits are:
Predictable long term maintenance costs with monthly billing option;
- Extended product life;
- Minimal down time using predictive maintenance;
- Optional loaner machine during extended service;
- Best possible machine performance;
- All recommended firmware updates and modifications applied.
If your needs go beyond phone support or having a Service Professional on site, Sony offers customized Maintenance Agreements to ensure your maintenance requirements are fully covered. Customized maintenance agreements allow Sony to tailor a package matching the needs of your business. Packages include the ability to ensure that key components are held in standby for you. By working with you, Sony can plan your needs, and determine the level of security you require ensuring that your business is not compromised when you need the equipment most. Sony Maintenance Agreements allow you to control your costs by selecting the level of coverage you require to protect your business. Contact Sony to discuss your needs and requirements.
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BRONZE |
SILVER |
GOLD |
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Standard One Year Manufacturers Warranty on all product Half day training to customer's technical staff. Covers basic operation, troubleshooting and replacement of components Troubleshooting flowchart |
Standard One Year Manufacturers Warranty on all product Half day training to customer's technical staff. Covers basic operation, troubleshooting and replacement of components Troubleshooting flowchart 2 year extended warranty on all equipment |
Standard One Year Manufacturers Warranty on all product Half day training to customer's technical staff. Covers basic operation, troubleshooting and replacement of components Troubleshooting flowchart 2 year extended warranty on all equipment Next business day advanced exchange on all mission critical components. Technical Support during normal business hours.
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Cost = $0 |
6% of total hardware value of the contract |
10% of the hardware value as stated on the contract |
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