4.1 based on 127 customer reviews
34
7
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11
Excellent
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Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Quite good.
INZONE H9 12/01/2026 by Smallville (United Kingdom)
I bought these a couple of weeks ago, and so far, so good. For the price point, I was looking for something with a bit more punch, although they offer crystal-clear sound, which is what you want & they can be adjusted in the Inzone app via a PC download, but as far as I'm aware cannot be transferred the settings over to the ps5. These just seemed a bit flat for me in the bass section via Bluetooth, not gaming. Now, I do have hearing problems, so that could just be me. That being said, they do feel top-tier, lightweight, and comfortable, flip to mute mic, The noise cancellation is excellent with great 360 Spatial Sound, with a whopping 30 hours of battery life. The microphone seems a bit flat. All in all, great immersive sound quality, very comfortable, great design, great drivers leading from the xm series which make these great also.
Good
Excellent
Excellent
Absolutely terrible
WHG900N-W 30/01/2023 by HaLen (Canada) Verified Purchaser Verified
Absolutely terrible headset you can get. Lowest quality in structure I bought this pair in July and use it on a regular basis with care. After six months however, the leather on headband ripped out completely and the foam inside came out. This is not the quality I was looking for in $400 headsets. So unless you wanna waste $400 every half a year, I do not recommend this pair at all. So disappointed cuz I loved the sound quality, noise canceling and function. Also the worst customer experience. The customer service rep has no intend to help because they casually dropped the info of the repair company and ended the session, saying this is physical damage and wear and tear, so it’s not covered by the warranty. This is defect and not wear and tear in common sense. I will no longer buy any Sony product if I have to go through this again
Excellent
Good
Excellent
Average
Good
134 Customer Reviews
Several years of use and still going strong
WHG900N-W 27/05/2026 by PL31AD35 (USA)
Great headset. Love the noise cancellation and Spatial Audio. Being able to dial them in with a mixer is fun too. Pros: Good range for a wireless headset Spatial Audio is a game changer Great noise cancellation Cons: Ears get hot and sweaty during long sessions After years of use the volume scroll wheel adjustment is jumpy I REALLY don’t like that I have to flip a switch on the dongle to use these on both my pc and ps5.
Excellent
Excellent
Good
Good
Thank you for the review, PL31AD35!
It is awesome to hear that the Spatial Audio and noise cancellation are hitting the mark for you, that spatial tracking really changes the game. We hear you on the ear pads getting warm during long sessions and the volume wheel acting up after a few years of use. Also totally get the annoyance of having to flip that PC/PS5 switch on the dongle every time you switch devices. Really appreciate the honest feedback. Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Not Worth The Price
WHG900N-W 07/04/2026 by Ron93 (USA)
I bought this product 2 years ago, audio keeps cutting out and im barely a few feet away from my console. They sent a replacement after a year and a half and it's still having the same issues. Customer support just says buy another sony product but why would I waste hundreds on another faulty product like this one. No wonder it keeps getting discounted.
Poor
Poor
Fair
Good
Hi there,
Thanks for the feedback on your INZONE H9. We're really sorry to hear that you’re still dealing with audio dropouts, especially after already going through a replacement process.
Let’s try a couple of things to see if we can stabilize the connection:
-Make sure your USB transceiver isn't plugged in right next to another high speed USB device or a Wi-Fi router, as those can sometimes crowd the signal.
-Double check the INZONE Hub software on a PC to ensure your headset and dongle are running the latest update.
We also invite you to check this link for a guide that contains more detailed troubleshooting steps to help resolve connection issues: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html
If the issue persists, we recommend checking online for a local electronic repair center near you. They might be able to help you get your product back in working order.
We really appreciate you giving Sony a try and letting us know about your experience.
Warm regards,
Estefany
Not great for WFH.
WHG900N-W 11/02/2026 by JKCS (USA)
Bought these almost 4 months ago, and I WFH. They are great at canceling out back ground noise for you using the headset, but not your background noise while talking to clients. Clients tell me they can hear everything, from typing to a bird chirping outside. Trying to find something that is much better. Hate I spent all this money for them not to cancel out my background noise for my clients. They are comfortable but do not recommend for working at home.
Good
Average
Average
Average
Hi JKCS,
While we’re glad you find the headset comfortable, it’s important to note that these are specifically designed as gaming headsets. While they offer excellent noise cancellation for the wearer, the microphone is tuned for gaming environments, which may capture more ambient sound than a business-grade headset. For a professional WFH setup where you need to block background noise from reaching your clients, we recommend the Sony WH-1000XM6. It features an advanced 12-microphone system and AI-driven noise reduction specifically engineered to isolate your voice and filter out environmental sounds like typing or background noise during calls.
Thanks for choosing Sony.
Best regards,
Eliab
Quite good.
INZONE H9 12/01/2026 by Smallville (United Kingdom)
I bought these a couple of weeks ago, and so far, so good. For the price point, I was looking for something with a bit more punch, although they offer crystal-clear sound, which is what you want & they can be adjusted in the Inzone app via a PC download, but as far as I'm aware cannot be transferred the settings over to the ps5. These just seemed a bit flat for me in the bass section via Bluetooth, not gaming. Now, I do have hearing problems, so that could just be me. That being said, they do feel top-tier, lightweight, and comfortable, flip to mute mic, The noise cancellation is excellent with great 360 Spatial Sound, with a whopping 30 hours of battery life. The microphone seems a bit flat. All in all, great immersive sound quality, very comfortable, great design, great drivers leading from the xm series which make these great also.
Good
Excellent
Excellent
After connecting to the PlayStation, the blue ligh
WHG900N-W 10/01/2026 by not stop flashing (USA)
After connecting to the PlayStation, the blue light does not stop
Excellent
Poor
Excellent
Poor
Hi there,
We're sorry to hear that the blue light on your INZONE H9 is staying on.
That blue light usually means the headset is still searching for a connection or stuck in pairing mode, rather than being fully synced up. Here are a few quick things we can try:
-For the best experience on PlayStation, make sure you're using the USB transceiver that came with the headset, rather than a direct Bluetooth connection.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670405.html
-Turn off both your headset and your PlayStation. Unplug the USB transceiver, plug it back in and then turn everything back on.
-If the light is still acting up, try a reset. Plug the headset into a power outlet, then press and hold both the Power and Bluetooth buttons at the same time for about 8 seconds.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670453.html
If those steps don't resolve the issue, the best next step is to contact Sony Support. You can find all their contact info right here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
Not worth it
WHG900N-W 25/10/2025 by Patt234567 (USA)
This headset will not stay in my head if I’m doing anything other than sitting still! I try to do chores wearing these and I can’t change position at all otherwise they’re falling off. They make me look like I work for air traffic control and are certainly overpriced for what they are.
Average
Average
Poor
Poor
Hi Patt234567,
We're really sorry to hear you're having trouble with your INZONE H9 headset. We want to make sure you're comfortable and happy with your purchase.
A great way to improve the fit and comfort of your H9 headset is by trying different ear pads. Sometimes, a simple change can make a big difference in how the headset stays in place.
You can easily find compatible ear pads through our Sony parts and accessory sales partner, Encompass Supply Chain Solutions Inc. You can visit their website at https://sony.encompass.com/ or give them a call at 1-866-779-5153 (Monday - Friday, 8:00 am - 6:00 pm ET).
Additionally, make sure to adjust the slider on the headset to find the most comfortable and secure fit for you.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
after 2 years of use, happy with purchase
INZONE H9 19/04/2025 by weelon (United Kingdom)
connecting to bluetooth and ps5/pc is very nice. after 2 years, still working well and nothings broken. good quality. though you will need to connect it to a pc to change audio settings. default are fine though.
Excellent
Excellent
Excellent
Best
INZONE H9 10/03/2025 by A1BRYAN (USA) Verified Purchaser Verified
Best head set I have owned literally connected to all my devices and easy to navigate while gaming!
Excellent
Excellent
Excellent
Excellent
Excellent
Hi A1BRYAN, Awesome! Thank you for your 5-star review of the INZONE H9 Wireless Noise Canceling Gaming Headset. We are thrilled to hear that you find it to be the best headset you have ever owned, and that it connects seamlessly to all your devices and is easy to navigate while gaming! Enjoy your gaming experience to the fullest with the INZONE H9 and thanks for choosing Sony! - Romeo
Subpar quality
WHG900N-W 08/02/2025 by Cynic (USA)
6 months ago I purchased a pair from Best buy. The microphone stopped working in month 5 due to a design flaw in the moldable boom. Then the padding cover comes loose on the crown of the headset. I wouldn't recommend these headphones there are better quality for the same money.
Excellent
Poor
Good
Average
Hi Cynic, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please isolate the issue on the mic by following this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
Earpads are consumables. If the earpads deteriorate or are damaged through long-term use and storage, contact your nearest Sony dealer.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Static in microphone
INZONE H9 07/02/2025 by Johnboy1983 (USA) Verified Purchaser Verified
I bought this for my 15 year old son for Christmas and after 2 weeks of use the microphone started having issues. There is static so bad coming through the person on the receiving end and coming threw the speakers. This makes the headset useless since he playes with friends 95% of the time and can no longer use the mic.
Poor
Poor
Excellent
Poor
Excellent
Hi Johnboy1983,
Thank you for reaching out. We are truly sorry to hear that your son's gaming headset is having issues. Kindly check the link below. There are steps you can perform to reset the device:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
A real honest review 100%
WHG900N-W 31/01/2025 by Topdogg357 (USA)
I bought these thinking that it was going to be good but for the price that they were. I was wrong although the sound they are good, not the best but good and not for that price now this is my third pair that I have to send back because the built of these headphones are trash. I’ve had three pairs going onto fourth within a year and owning them. The speakers were fine at one of them. My mic went out, but they need to really really fix this. I had to buy an extended warranty because of knowing how bad the housing of those speakers are Sure that will be the last time I buy these pairs because they’re all better things out there. I hate to say this about them or write this review about them, but it’s the d. truth.
Average
Average
Poor
Average
Hi Topdogg357, Thank you for your review and for sharing your experience with the INZONE H9 headphones. We're sorry to hear about the issues you have encountered with the build quality and the microphone. We appreciate your feedback and take it seriously as it helps us improve our products. We understand that having to send back multiple pairs within a year is frustrating. While we are glad to hear that you found the sound quality to be good, we acknowledge that the durability of the headphones did not meet your expectations. If you have any further concerns or need assistance, please do not hesitate to reach out to our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for sharing your feedback. -Sam
Wireless Headphones
INZONE H9 06/01/2025 by Wingnut65s (United Kingdom)
Great product works really well with my PS5, Really great buy.
Excellent
Excellent
Excellent
Fantastic design, poor battery on mine.
INZONE H9 11/12/2024 by CostiG (USA) Verified Purchaser Verified
I bought this in February, the design is top notch and the sound is fantastic. My main complaint is the battery life on mine is already very short with the sound cutting in and out regularly now, Hopefully I can find a replacement to get back to normal.
Excellent
Average
Excellent
Excellent
Excellent
Hi CostiG, Thank you for your feedback on the INZONE H9 headset. We're glad to hear that you appreciate the design and sound quality. Regarding the battery life issue, please follow the steps on this link to improve the battery performance: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html
For intermittent Bluetooth connection, please follow the steps on this link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670452.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
INZONE H9 Wireless Noise Canceling Headphones
INZONE H9 31/10/2024 (USA) Verified Purchaser Verified
I bought these headphones 1 year ago and I can honestly say these headphones are fantastic! Extremely comfortable and in fact deliver sound quality. While I play Black Ops 6, I have my headphones connected to my Bluetooth on my XPERIA 1V. I highly recommend these headphones to anyone! I just downloaded the software to utilize the headset with my Laptop. Awesome software! The cushions on the headphones are GREAT QUALITY! I wipe mines down every now and then with Antibacterial Pledge Multisurface Cleaner Spray. Plus they look Fly!
Excellent
Excellent
Excellent
Excellent
Good
Hi KEVIN VINOS,
Amazing! We're thrilled that you like the comfort, sound quality, and INZONE Hub software of the headphones. Thank you for choosing Sony!
-Ralph
The best experience ever!
WHG900N-B 22/10/2024 by Hawke (USA) Verified Purchaser Verified
One of the best purchases I have ever made. When I tried the noise cancelling function and the 360 spatial sound, I found a big difference. Its value is very justified. I like that the size fits very well. I think I have found my favorite headset of this season.
Excellent
Excellent
Excellent
Excellent
Hi Hawke, Choosing this headset will definitely be worth it! It's wonderful to hear you are having an enjoyable gaming experience with your new INZONE H9. Glad to know you appreciate the amazing features, especially the excellent noise cancellation, incredible audio, and you like the fit of the unit. Thank you offering a fantastic rating on the product! -Jess
Great, but…
INZONE H9 26/08/2024 by Zuhair (United Kingdom)
Everything about these are perfect but I hate how you can’t mute them unless you physically put the mic down
Excellent
Excellent
Excellent
Hi Zuhair,
Thank you for your review.
We're glad to hear that you're enjoying your Sony Inzone H9. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Michael @ Sony Support UK
Excellent sound, long battery
INZONE H9 06/08/2024 by Lee123gr (United Kingdom)
Had for about 1 year now, super headset, highly recommend
Excellent
Excellent
Excellent
Excellent Noise Cancelling.
INZONE H9 23/07/2024 by VitaliiUk (United Kingdom)
Excellent noise cancelling and the worst sound quality. I have bought it for play games and listen to music. Sometimes sound is freezing when I play on my Playstation 5 and when listen to music on my PC. It is very disappointed purchase.
Poor
Good
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with WH-G900N.
Try to set the sound quality mode to Stable Connection: https://cutt.ly/8el2NvDa
Reset it: https://cutt.ly/Fel2NJ9v
Initialize it: https://cutt.ly/cel2Mpht
Check the software and update it if not: https://cutt.ly/Uel2MRxO
Follow these instructions as well: https://cutt.ly/Hel21IbK
If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony support UK
Loud And Has Good Bass
INZONE H9 22/05/2024 by Vikki69 (United Kingdom)
A friend suggested I bought these, and I'm so glad I did. They cover my ears completely, are comfortable and have a good loud volume and bass. I also like that you can lift the boom mike up to mute yourself.
Excellent
Excellent
Excellent
Great sound quality with a lackluster build.
INZONE H9 05/05/2024 by KingJudah (USA) Verified Purchaser Verified
Initially I like the H9's. The 3D sound quality was great and the noise cancelling was acceptable. However, after less than a year of use, the foam part of the headset began to separate from the frame. After a while it came all the way off making the headset very uncomfortable. Also, on PC the INzone software would not sync so I there is no way I can adjust the settings. And at a $300 price tag these problems should NOT exist! I definitely would not recommend.
Good
Good
Fair
Fair
Excellent
Hi KingJudah,
While we're glad to hear that you like most of the features, we're sorry to learn about what happened to your gaming headset and you find them uncomfortable during use. Your feedback regarding the headband cushion peeling off is extremely important to us and is very much appreciated.
We do have good information on how to set up the headphones using the INZONE Hub software on this link here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the INZONE H9.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Made of poor material
WHG900N-B 02/05/2024 by Mariano9 (USA) Verified Purchaser Verified
I love the sound and everything but the material are not good
Excellent
Excellent
Excellent
Excellent
Hi Mariano9,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headband cushion is peeling off. Your feedback is extremely important to us and is very much appreciated. Allow us to turn your experience around and help you out. Please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great headset
INZONE H9 13/04/2024 by SmiddyJR (United Kingdom)
Bought for the PS5 but has become my PC headset too. Great quality sound, but also very comfortable even with my big head and glasses on.
Excellent
Good
Excellent
Amazing fit and sound, perfect
INZONE H9 10/03/2024 by Drain (United Kingdom)
Brilliant fit for my big head and comfortable to wear, sound quality is very good and fits well on my big ears.
Excellent
Excellent
Excellent
Very Nice
WHG900NW 29/02/2024 by eddunn (USA) Verified Purchaser Verified
I have had several headphones over the years, Pulse 3d, gold and most recently A50 gen 2's. The A50's were really nice, had them for 8 years, but the mic finally went out. I picked up the H9's and they are equally as nice, they don't adjust as small (for younger kids) but they fit adult heads well. Sound quality is excellent, I would like to see Dolby added to compatibility, but the 360 audio is good. Mic picks up nice and is crystal clear. Integration into the PS5 is pretty much seamless, with the usb stick. That was always the gripe with astro's, having to use the mix box and with PS5 losing the optical, having to add another intermediate box (which ultimately causes connectivity issues when using a receiver). H9 is a bit heavier, but not terrible. Overall, very nice headset and there are minimal cons to them.
Excellent
Excellent
Excellent
Excellent
Hi eddunn, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for your detailed review and for choosing Sony! -Carl
Great and clear sound
INZONE H9 22/12/2023 by Laurentiur90 (United Kingdom)
Bought these a few days ago never owned a expensive headset but did jot know what I was missing. Great sound and quality, and the noise canceling waw
Excellent
Excellent
Excellent
Great headphones, terrible mic
WHG900N-W 11/12/2023 by LaFudge (USA) Verified Purchaser Verified
Just bought these headphones, they are almost everything I could want with a head phone Pros: sounds excellent, comfortable, noise cancelling works great, connects to my phone and to my PC. So in between games I can watch videos and it plays thru the headset. Cons: the mic is trash. It works but I get complaints from other players that my voice is hard to make out and it blends the words together. Compared to my older headset the group I regularly play with tell me that I am hard to listen too now. I have tried playing around with mic settings with no change. I did see that there were other people complaining about the same issue online. If I don't eat it resolved I will more than likely return the headset because this is a deal breaker.
Excellent
Good
Good
Average
Good
Hi LaFudge, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin
I have to keep it real
WHG900N-W 10/12/2023 (USA) Verified Purchaser Verified
The H9 haha well I’ve had these headphones for about to be a year in a month or two and I’ve had to exchange them about to be three times. The two times had to be the headband thing it kept coming off. Now the mic isn’t working properly. The headphones work good as far as hearing things it’s just the cosmetic things that sucks in my opinion. Man I’m hoping they fix these headphones.
Excellent
Excellent
Excellent
Fair
Good
Hi Gevecontreras,
We appreciate your feedback and we are sorry that you are having issues with your Sony INZONE H9. This is definitely not the customer experience we want you to have. When wearing the headphones, please make sure to extend the slider to adjust the length of the headband according to the size of your head: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html. With regard to the microphone, please adjust the position of the boom microphone so that it is near your mouth. We can also follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
Good anc
INZONE H9 02/12/2023 by Sha23 (United Kingdom)
The anc is alot better than the arctis pro wireless..sound quality and build quality not as good but it's still more than good enough for gaming. I sent my arctis back in favour of these just for then anc alone. My only negative really is your head can get a little sore over long periods as the headband cushion is very soft
Good
Average
Excellent
Hi Sha23,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
Regarding the soreness from the headband, we recommend checking the following link: https://cutt.ly/OwPRjolS
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Don not attempt to update using INZONE hub.
INZONE H9 28/11/2023 by DARKRYDER7 (United Kingdom)
Don not attempt to update using INZONE hub... The update process will brick the dongle
Excellent
Excellent
Excellent
Hi DARKRYDER7,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the dongle.
We recommend following the steps on the link below to resolve the issue: https://cutt.ly/bwOXnoy0.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Good headset - Worthless warranty
INZONE H9 25/11/2023 by AlexbyeSony (United Kingdom)
I bought this headset Sony INZONE H9 Noise Cancelling Wireless Gaming Headset 4 months ago Pro : Good sound, noise cancelling and mic Amazing conectiviti (u can have your phone PS5 or PC conected at the same time and works amazing. Great battery 100%. Very confortable to wear them even for period long time Con: They dont look that premium for the price you pay (the balck ones looks cooler) Custumer Service and warrnty is wortless = 0 = nada. Leather coming away from headband, not covered under warranty repair as it’s deemed physical damage.All I did was wear it on my head for a couple of hours in the evenings… 4 months in and it fails… and to add insult Sony want to charge insane amount of money for their manufacture problem. 42 £/h. For this reason, I do not recommend them to anyone. better with another brand, less prestige, cheaper, and less hassle. Will be my last product from Sony. Good luck!
Excellent
Good
Excellent
Hi AlexbyeSony,
We're sorry to learn that the leather of the headband is coming off.
Unfortunately, this is considered wear and tear, which isn't covered by the warranty. We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability. This is why Sony only uses high quality materials.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Fantastic sound
INZONE H9 24/11/2023 by Devilshunter (United Kingdom)
Got to say these headphones are fantastic. Don’t feel heavy even after gaming for a few hours. Battery lasts ages and the sound is very impressive! Hear every footstep around you.
Excellent
Excellent
Excellent
Too many rough edges. Sound is nice though
INZONE H9 26/10/2023 by Pantsu san (United Kingdom)
Sound and noise cancelling performance is nice but, my god, Sony, why is there no native PS5 app when it's one of the headline features? Having to find and use a PC to customise the EQ and other settings is an oversight. Also, the notification sounds (turning off and on) sound like a broken stylophone. Why is there no announcer lady like on my Sony XM5 headphones? The comfort, sound and noise cancelling performance are all top tier (once you can set them up, using a PC). I paid about £100 for these. If I'd have paid full price (£269) then I would be livid at these rough edges. MAKE A NATIVE PS5 APP YOU DUMBOS
Excellent
Average
Poor
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony INZONE H9 gaming headset, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Great headphones poor engineering
WHG900N-W 13/10/2023 by Rudester (USA) Verified Purchaser Verified
Bought these headphones but the leather on the headband came apart many people have been having this problem and I mean a lot of people love the headphones but man the headband will come apart be aware
Excellent
Excellent
Excellent
Poor
Excellent
Hi there!
We are sosrry to hear about what happened. This is definitely not the customer experience we want you to have. We need more details about your concern so we can better assist you. You can contact us by sending an email at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We take all user input seriously and will make sure your comments reach the appropriate person.
Regards,
Vincent
Great audio, super comfortable but a little pricey
INZONE H9 08/10/2023 by DrDukka (United Kingdom)
I bought these to use with a PS5 and a PSVR2. The audio quality is a significant improvement on the ear buds that are supplied with the PSVR2, especially with the 3D effect which is quite convincing. I can where them comfortably for a long time. The only thing that stops me from giving it 5 stars is the price. There are other options for cheaper that give the same comfort and audio quality. Still a recommended set of headphones for my usage, and I'm happy that I went with them over the competition..
Excellent
Excellent
Excellent
Hi,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
great device but 7 months later I have issues
WHG900N-W 05/10/2023 by heavyhitter (USA) Verified Purchaser Verified
I bought these head phones 7 months ago. love the sound quality and mic. but the soft cushion and leather part has come apart. I hate to tape it to keep it on. but other than that I use it almost daily.
Excellent
Excellent
Excellent
Good
Excellent
Hi heavyhitter,
Thank you for bringing this to our attention. While are thrilled to hear that you love the amazing sound and microphone quality of your INZONE H9 Wireless Noise Canceling Gaming Headset, we are really sorry if you are experiencing an issue with its soft cushion and leather part within 7 months of use. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Model Number: INZONE H9 / WH-G900N
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Headband foam falls off after a few months
INZONE H9 08/09/2023 by Actualprey (United Kingdom)
DO NOT SPEND £300 on a pair of headphones with a known design flaw which Sony do not accept as a reason for return. These need a full redesign to improve the quality of the headband, as getting a new set kicks the issue further into the future. I am extremely disappointed that the headband foam fell off within months and there is no recourse from Sony to accept the issue.
Good
Poor
Good
Hi Actualprey,
Thank you for your review.
We're sorry to hear that the headband foam of your INZONE H9 after a few months, this is not the norm as we strive to deliver the best quality possible.
It's worth to mention that there is no known design issue with the INZONE H9 from our end, so we're afraid that this matter will be considered as wear and tear, and you can still send your device to our authorised service centre under chargeable service.
Rest assured, we have raised your feedback as a voice of customer, for the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Sound is great, no mic settings
INZONE H9 05/09/2023 by Kat72 (United Kingdom)
The sound quality is really good, the 360 sound is noticeable at first but not once you’re used to it, is really good for gaming. The duel sound between dongle and Bluetooth connected to 2 different devices works well no issues Super light so comfy for long time wear, I had no issue wearing these for 8 hours straight the ear pads are really nice and comfy The sound profile scan of your ears - I’m not sure exactly what it changes or does as I didn’t notice anything drastic. Hard to tell when it’s low battery until it’s near death but they charge quickly. There are no mic settings, so it tends to pick up external sound sometimes or other sounds that you can filter out with other headsets. Mic Quality is pretty good from what my friends say A bit bigger than some other headsets but smaller than others but fine when sitting gaming just don’t bend over dramatically
Excellent
Good
Excellent
Hi Kat72,
Thank you for your review.
We're glad to hear that you're enjoying the quality of your INZONE H9 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
To learn more about the indicator of the headset's remaining battery, check this link: https://bit.ly/3LdA2Xm
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Inzone H9 Wireless Gaming Headphone
INZONE H9 25/08/2023 by Strabby (United Kingdom)
I have only had this item a few weeks. Quite bulky & heavier than I would like however quite comfortable up to about 30-40mins then ears / head gets hot and uncomfortable. Sound quality is good, handy noise cancelling which reduces other noise distractions. Overall build quality is plasticky and does not feel premium however quite a solid unit just a bit too bulky.
Good
Good
Good
Hi Strabby,
Thank you for your review.
We're glad to hear that you're enjoying your INZONE H9, and hope you continue to enjoy it for years to come.
You can check this link for the instructions of wearing the headset with the best way: https://bit.ly/44uWcLE
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Only one side works
WHG900N-W 27/07/2023 by Blancarte_666 (USA) Verified Purchaser Verified
Was so excited to try out got home opened it set up to my ps5 and only one side worked even hooked up to my pc to update nothing trying resetting nothing sad day
Poor
Poor
Poor
Excellent
Poor
Hi Blancarte_666, We're sorry to hear that one side of your Inzone H9 headset didn't work. We'd like to help you get your headphones working properly. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Interesting Headset
WHG900N-W 28/06/2023 by Sully2Gully (USA) Verified Purchaser Verified
I was very skeptical buying this headset but found myself enjoying the headset fast with its dual audio input and easy to use features also the comfort of the earmuffs. The only set back is i wish they had a better battery life.
Excellent
Good
Excellent
Good
Good
Hi Sully2Gully, You've made an excellent choice! We're thrilled to hear you're enjoying the dual audio input, ease of use, and comfortable fit of your Sony Inzone H9. And to ensure an optimal battery performance, please follow the steps on this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html
Hope this helps!
Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam
Great for gaming but mic already broken
INZONE H9 12/05/2023 by CentralPier9 (United Kingdom)
The headphone sounds great and is perfect for positioning in gaming. Spatial audio feature kinda works better when it's not on, and sound was not as good for music/videos as I hoped it would be. I wish it had aux in and for the mic arm to be removable. That would've made it the perfect headphone for both gaming and daily. Mic is already crackling after less than half a year of use, so it's dissappointing for the money I paid for it.
Good
Excellent
Average
Hi,
Thank you for your review.
We're sorry to learn that the microphone is crackling after only half a year of using the headphones.
We recommend making sure that it's running the latest firmware version: https://cutt.ly/p6UIl8r.
And make sure to setup and adjust the headphones equalizer up to get the best out of the unit: https://cutt.ly/46UIUUS & https://cutt.ly/C6UIPnp.
You may also reset and initialize the unit, then test it once more: https://cutt.ly/x6UOqPY & https://cutt.ly/m6UOtlL.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Incredible Headset, Great Quality!
INZONE H9 23/04/2023 by Rhys1407 (United Kingdom)
Bought a month ago, fell in love immediately. Noise cancellation is perfect, the hub is great to make the EQ perfect, and the compatibility between PS5 and PC is awesome too. Sony adding their perfect sound quality to a gaming headset is just what was needed.
Excellent
Excellent
Excellent
Excellent audio quality, but a design flaw.
WHG900N-W 02/04/2023 by KonnerC (USA) Verified Purchaser Verified
This product worked pretty good up unti last week. The audio works perfectly fine but the cushion and fabric that kept it in place has torn completely off. I've never had this issue before. It just sort of came out a random day and I tried to keep it together for a little while, but now I can't use them anymore. Otherwise, the audio quality is fantastic and the noise cancellation is pretty solid. I've had them since July. I hope to get a replacement.
Good
Excellent
Good
Average
Excellent
Hi KonnerC,
We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. In this case, you can check our contact details or send us email to help your further:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Also, you can email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Fantastic headset
INZONE H9 24/03/2023 by Kellyj5486 (United Kingdom)
This headset is amazing, you can totally block out the sound around you for a more emersive experience. A bit on the expensive side but worth the money. You can alter sound settings easily on the app to further enhance your experience. I've never owned such a superior headset until now. Easy to use and to connect, fantastic battery life. Clear, crisp and microphone quality is amazing! Overall best thing I've purchased for my ps5!!!
Excellent
Excellent
Excellent
Poor Build Quality
WHG900N-W 20/03/2023 by Abaj (Canada) Verified Purchaser Verified
I bought this product from best buy for using with my ps5. While it has all the features to work optimally with a PlayStation. the build quality is poor. The leather on the band came off after 3 months. Apparently, this is a common problem with these headphones.
Good
Average
Average
Average
Average
Hi Abaj,
Thank you for reaching out to us. While we are glad you like the features and how the INZONE H9 headphones works great with your PS5. We're sorry to hear what happened on the headphones. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Comparison to pulse 3D
INZONE H9 14/03/2023 by Ridgeyred (United Kingdom)
Compared to 3d pulse headset which is good these are an improvement obviously considering price differance. They are more comfortable and feel lighter on the head. There is a notice improvement in sound quality and 3D audio. I do like these so if your happy to pay the price I'd say go for it. Also gave them a go on my PC and the inzone app give's you much more choice in tweaking the sound to your liking but unfortunately this doesn't carry over to PS5.
Good
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!
Mennah @Sony Support UK
They have great sound when playing any game.
WHG900N-W 28/02/2023 by Sasc4 (USA)
But this is my second pair since December 18th 2022 that I received the first one. And they started having some static sound “which is really annoying”. I send them back to Sony and they would send me a new one which they started to have the same issue. I’ve tried everything to see what is the problem but nothing seems to be it, they just keep the static noises while playing.
Poor
Poor
Excellent
Good
Hi Sasc4,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to these links for more information:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325
Place the headphones and the USB transceiver close together. Since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the computer or PS5.
You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Not happy at all!!
INZONE H9 03/02/2023 by KCeo (United Kingdom)
If you're buying this headset for PS5 you can't update it unless you have a Computer
Excellent
Poor
Hi,
Thank you for your review, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
We'd like to confirm that updating the headphones firmware requires Windows computer (Windows 10 or later) to install the latest version of the INZONE Hub app as clarified here: http://bit.ly/3HXyLT0
Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.
Mennah @Sony Support UK
Good headset but build quality poor
INZONE H9 03/02/2023 by Serenica (United Kingdom)
I bought this recently and whilst the actual headset is great and I love the ANC the build quality is poor especially for a premium cost product. I have had the headset for a couple of months and already the material covering the foam on the headband has come away. This appears to be a common problem judging by other reviews I have read
Excellent
Poor
Good
Hi Serenica,
Thank you for your review.
We're sorry to hear that the ear pads material of your INZONE-H9 has deteriorated after a couple of months, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Furthermore, we've raised your feedback as voice of customer, to the concerned team for future consideration and developments.
If you need further assistance regarding replacing the ear pads, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
Absolutely terrible
WHG900N-W 30/01/2023 by HaLen (Canada) Verified Purchaser Verified
Absolutely terrible headset you can get. Lowest quality in structure I bought this pair in July and use it on a regular basis with care. After six months however, the leather on headband ripped out completely and the foam inside came out. This is not the quality I was looking for in $400 headsets. So unless you wanna waste $400 every half a year, I do not recommend this pair at all. So disappointed cuz I loved the sound quality, noise canceling and function. Also the worst customer experience. The customer service rep has no intend to help because they casually dropped the info of the repair company and ended the session, saying this is physical damage and wear and tear, so it’s not covered by the warranty. This is defect and not wear and tear in common sense. I will no longer buy any Sony product if I have to go through this again
Excellent
Good
Excellent
Average
Good
Hi HaLen, We regret to hear about what happened. This is definitely not the news that we would like to hear. The INZONE H9 gaming headset has a robust design which helps prevent any type of breakage under normal use.
Feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great headphones, terrible quality headband
WHG900N-W 21/01/2023 by raitoyami (USA) Verified Purchaser Verified
I bought these when they released and for 5 months of general usage this was great the discord chat function working like a charm. Then, overnight the headband became undone. Effectively stopping usage completely.
Excellent
Excellent
Average
Fair
Excellent
Hi raitoyami,
We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge. The available operating times of the headset with the battery fully charged are as follows: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670401.html
If the headset has enough remaining battery charge when you turn on the headset, the left and right ring indicators (white or blue) light up for about 5 seconds. A notification sound is emitted and the charging indicator (orange) flashes for about 15 seconds. Charge the headset as soon as possible. When the battery becomes completely empty, a notification sound is emitted, and the headset automatically turns off.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Best overall
WHG900NW 08/01/2023 by Mr Pazoo (USA) Verified Purchaser Verified
I've had three headsets in the last two years. The last were Bose. They sounded the best of the three, but developed a short circuit after I knocked the volume control off my desk a number of times. Before that I had Sennheiser. At first, I was disappointed with the Sony headset, because they sounded flat, but after I downloaded the INZONE hub software and made some tweaks, they sound almost as good as Bose. Best of all, they're wireless and they seem to be the sturdiest of the three.
Good
Good
Excellent
Excellent
Hi Mr Pazoo, thanks for choosing and purchasing our product. We're glad you are enjoying your new gaming headset! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl
Great features/audio, infinitesimal life
WHG900N-W 15/12/2022 by MacGuyver56ish (USA) Verified Purchaser Verified
I bought the H9 close to when it released in the US, and it was amazing. The audio quality is pretty good and the features are even better. Problem is that the synthetic leather is NOT made to last. The leather keeping my headrest in place came off less than 3 months after purchase, and only moderate use. I called Sony support for a warranty replacement as this absolutely should not have happened only to be told that it is considered normal wear-and-tear and that they would not be providing me any help whatsoever. I was, however, invited to repurchase so that I didn't have plastic claws gouging my skull. Instead I bought some double-sided tape, rubber bands, and paper clips, and MacGuyver'd it to a place wherein it is once again wearable.
Good
Excellent
Excellent
Poor
Good
Hi MacGuyver56ish,
We're sorry to hear about what happened to this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience.
Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Good dual bluetooth, Good sound but..
INZONE H9 15/12/2022 by Nekcros (United Kingdom)
I bought this item in July and it was replacing my older Bluetooth headset that was gifted to my brother, as an owner of the WH-1000MX4's I thought these would have the same quality of build and yeah I was impressed with the sound, the Bluetooth was clear, at first the microphone was not great but after the update to the headset, this has improved. The Dual Bluetooth is an awesome feature for keeping tabs on my mobile notifications or use my tablet as another screen to watch YouTube while on my PC. I own a PS5 so the design is closely related to that and looks really clean, the LED rings are good but you cannot see them while wearing so are kind of pointless to a normal user. The major downside for these is the headband, it does not have wrap around material like the XM4's, it is glued by the manufacturer to the plastic band at the top and after normal use, this has come away and is currently going through the repair, very disappointed with this part, hence the reason for the rating, this is not the quality I come to expect.
Excellent
Fair
Good
Hi Nekcros,
Thank you for your review.
We're glad to hear that you're enjoying your headphones, and sorry to learn that you had to send it for repair due to headband getting detached.
We appreciate that the failure of any product is both disappointing and inconvenient.
As a manufacturer, we strive to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our
customers in these circumstances, Sony provides a one year guarantee with our consumer products. Of course,
we appreciate your feedback and we have passed them on for future consideration and product development.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Uhh pretty good
WHG900N-W 03/12/2022 by Dunkxt (USA) Verified Purchaser Verified
Noise canceling is okay I guess but doesn't really do much, but the sound is amazing and it matches my ps5 pretty good.
Excellent
Good
Good
Excellent
Good
Hello Dunkxt,
Thank you for the review! We're glad you like the sound quality of the headphones for your gaming experience. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!
Regards,
David
Intone H9 Wireless Headphones
INZONE H9 03/11/2022 by DickH (United Kingdom)
Bought the new H9 for SIM racing in the man cave that happens to be a conservatory and with the rain making the room noise I need the support of noise cancelling that I didn't have on my Steel Series headphones - and the the noise cancelling is great making such a difference.
Excellent
Excellent
Excellent
Good sound quality. Horrible build quality
WHG900N-W 03/11/2022 (USA) Verified Purchaser Verified
This headphones are great but if you let it drop...forget about it. You can find better quality headphones for the same price or less. If you buy this you're just paying "the sony tax".
Good
Good
Average
Fair
Average
Hi Fernand,
While we are glad that you like the amazing sound quality of our INZONE H9, we are really sorry if its build quality didn't live up to your expectations. This is definitely not the experience we'd like to hear from you. We’ve created the INZONE H9 to be ultra-comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Excellent quality
WHG900NW 01/11/2022 by TylerrJordan (USA) Verified Purchaser Verified
Finally decided to upgrade to a wireless pair of headphones from my trusty Astro A40s. I'm extremely happy with the upgrade. The ease of access from swapping out a USB from my PS5 to my PC is great. The headset is extremely comfortable. If I'm wearing my glasses the Astros had a better material to accommodate the frame. With the Sony pair the seal breaks too easy and ruins the immersion if I'm chewing or have glasses on. My only other complaint is that if the Bluetooth is on but I've disconnected my phone the headset flashes blue nonstop. It's extremely annoying and needs an update to stop if possible.
Excellent
Excellent
Excellent
Excellent
Hi TylerrJordan, Thank you for upgrading to your new Sony Inzone H9 Headset! We're glad you like the easy PC/PS5 switch, comfortable fit, and overall quality of your new Sony Headset.
At Sony, we are always looking to improve our product quality and features. We have noted your input about the seal of the headset when you have your glasses on and about the non-stop flashing of the Bluetooth pairing indicator and will be sure to forward this feedback to the appropriate department.
Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam
Great sound quality
INZONE H9 23/10/2022 by KD27 (United Kingdom)
I brought this headset to be used with my ps5 after my pulse headset started to die. Sound wise this headset is great, the quality is amazing. I can also connect to both my phone and my ps5 at the same time which is pretty cool. The only downside I've had so far is the mic quality. After I changed headset all my friends online said the quality was trash. I don't know if there's a way to change this, I have had a look at the sensitivity setting with no luck
Excellent
Excellent
Excellent
Hi KD27,
Thank you for your feedback.
We're glad to hear that you're enjoying your WH-G900N.
We hope you will continue to enjoy it for many more years to come!
Regarding the mic issue, we recommend following the steps below as an attempt to resolve it:
-Make sure they're up-to-date: https://bit.ly/3FzYq3x
-Reset the headset: https://bit.ly/3vdm93w
-Initialize it: https://bit.ly/3zq9Jqj
-Test with another device.
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Good sound quality
WHG900NW 12/10/2022 by MHM1971 (USA) Verified Purchaser Verified
The headset is lightweight and I can wear it for hours. Talking to friends online, they say I sound much better. I'm still getting acquainted with the controls, but I had to knock off one star because turning on the headset is much harder than it should be.
Good
Average
Excellent
Average
Hi MHM1971, Excellent! We're glad that you like the sound quality. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony. -Craig
Best gaming headphones!
WHG900N-W 12/10/2022 by Str6258wv (USA)
These are by far the best gaming headphones I have ever had. Sound is crystal clear and sounds have depth as if coming from the room and not on your ear. Headphones are completely wireless and battery lasts What feels like eternity! Headset has great volume control, but loudness is not needed with the noise cancelling ear cushions. Comfortability of the headset is also 5 stars from the first time I wore them to the 100th time.
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi Str6258wv,
Excellent! We're glad that you are enjoying the crystal clear sound, comfortable fit, long battery life and overall performance of your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony! - Kris
Take your gaming to the next level.
WHG900N-W 10/10/2022 by That716Guy (USA)
There is so much versatility with the Inzone H9 headset. Between the Bluetooth connection and the USB dongle you can even connect to multiple devices at the same time. Overall, there is definitely above average sound quality. The 360 degree sound gives a major step up on combat games. The ability to hear exactly which direction footsteps are coming from are phenomenal. Battery life is pretty good, around 30 hours on a single charge.
Good
Good
Good
Good
This reviewer received the product free of charge, or was a product loan programme participant
Hi That716Guy,
Thank you for an amazing review! We're glad you like the incredible sound quality, Bluetooth connectivity, multiple connection, long battery life and overall performance with your new gaming headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony! - Kris
Great headset!
WHG900N-W 01/10/2022 by Kayakbelle (USA)
The Sony INZONE H9 Wireless Gaming Headset is great! The headset was already charged and ready to use right out of the box! The headset synced effortlessly! The sound quality is phenomenal and the noise-canceling feature is effective. My teenage son has since taken the headset to use for gaming as well as playing his piano and is incredibly happy with the quality of this headset!!
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi Kayakbelle, Fantastic! We're glad you like the easy Bluetooth pairing, great sound quality, and excellent noise cancelation of your new Sony Inzone H9. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam
As advertised
WHG900N-W 28/09/2022 by Linds13 (USA)
These headphones are very sleek and stylish. I really like the modern look of these headsets compared with others. I am not an audiophile, but I do think the sound quality was pretty good. The average gamer should be overall happy with them. The battery is good and lasts a long time, with the option to use them while plugged in and charging. One of my favorite features is the ability to raise the microphone to mute.
This reviewer received the product free of charge, or was a product loan programme participant
Hi Linds13,
Great! We're glad that you like the design, sound quality, battery function, and mic feature of the headphones. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing Sony!
-Ralph
Sony PS5 Headset
WHG900N-W 28/09/2022 by Dkarnincix (USA) Verified Purchaser Verified
Very comfortable, good quality audio, looks nice and matches the rest of my Sony products.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Dkarnincix,
Amazing! We're glad that you are enjoying the comfort, sound quality, and design of the headphones. It's also great that the headphones are perfect for your other Sony products. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing Sony!
-Ralph
Incredible sound!
WHG900N-W 28/09/2022 by youngscraphics (USA)
So immersive and the sound is out of this world. The headphones are large but extremely comfortable and able to really produce life-like sounds in games. Playing 1st person shooters is a breeze when you can hear every footstep and distinguish on which floor and direction they are coming from. 10/10!
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi youngscraphics, Amazing! We're thrilled you like the immersive listening experience, comfortable fit, life-like sounds, and overall performance of your Sony Inzone H9 Gaming Headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam
H9 Inzone Gaming Headset Worth Buying?
WHG900NW.CE7 27/09/2022 by Susie B (United Kingdom)
H9 Inzone Gaming Headset Worth Buying? Inzone are Sony’s foray into the high-end sector of gaming headsets, and while they are targeted at PC & PS5 personally I think their main audience is going to be PS5 gamers like myself. My review is solely based on PS5 use not PC. The H9 model is the top end of the Inzone gaming headset range and for the extra cost you get Sony’s noise cancelling/ambient sound technology. But is it worth paying out extra for them? Packaging in all new branding for this the outside of the box looks good it’s bold and colourful but inside the box its your usual headset set up and honestly they’ve missed a point by not at least supplying a dust bag to keep them in. Build quality and yes it’s all made of plastic and only available in one colour but its good quality plastic, tough and durable and that’s a good thing because it keeps the weight down. They feel solid and well built with the soft leatherette ear cups and adjustable headband for a comfortable fit that allows players to use them for hours at a time. Yes the ear cups are big but fit well and even with my small head and ears they sit comfortable and honestly you don’t feel they are there and they don’t move around or are uncomfortable at all. I love the pivoting and swivel hinges on the cups allowing them to sit flat when not in use either on your neck or on a table surface, wish they had done this with the 3D Pulse headphones. The LED lights by the hinges are a nice touch; they are white when connected to your wireless dongle and blue when connecting via Bluetooth. The microphone is a bit on the big size but doesn’t get in the way when either in use or pushed up out of the way and again its reasonably well made and solid with a little bit of pliability to allow you to move it towards your mouth when in use and yes I know its not removable but for me that’s not an issue. And the flip to mute makes life so much easier and you have the added click sound to know when it’s off. Controls on the cups are well placed, solid and are not intrusive apart from the volume wheel, which is more prominent to make life easier. So on the left side is the volume control wheel, which is a great idea it’s easy to reach and works well, then on the same side is the noise cancelling and ambient sound button and everyone knows how good this works on Sony’s headphones and this is no exception it works very well on these. Finally on the left side is the USB C charging port and the microphone is also situated on the left side cup. On the right side is the power button, the game and chat button and the Bluetooth button and while where mentioning the Bluetooth button I have got to say well done Sony for allowing me to connect these headphones to other Bluetooth devices and the ones I have tried have connected without any issues. Sound quality is what you would expect from Sony I have had no issues while gaming or using it to listen to music or making calls the controls for volume and noise cancelling are quick to respond with no distortion or dropouts. And the microphone is crisp and clear while either gaming or on phone calls. The easy to reach volume wheel make life easier to quickly adjust the volume especially while gaming if things get a little hectic and loud. The ANC works great especially while making and receiving calls and if you are gaming with other external noise in the background and the quick on and off button access allows seamless interaction with anyone when required. Battery life is pretty good at 32 hours although I have been getting just under 30 hours which is pretty decent, the only down side is no low battery indicator on the headset and once onscreen its just a guesstimate of what is left a proper battery percentage would be much more preferable. So to answer the question are they worth the cost? If money is no object to afford them then yes they are but me personally I would go for the H7 version you get nearly all the same benefits bar the ANC the build quality is pretty much the same apart from cloth instead of leatherette head band & ear cups. No difference with the sound quality and the battery life is better due to the lack of ANC capability. So it all comes down to personal choice and what you would prefer from your headset and what else you might use them for, battery life over ANC? Saying all that it’s a good first attempt at the high end gaming headset market for Sony and we know they never get it 100% right the first time so lets see what the future brings and the tweaks they will apply for their next generation and hopefully a selection of colour choices rather than just white?
Excellent
Excellent
Good
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi Susie,
Thank you for you review.
We appreciate your time sharing this feedback, we take into consideration all feedback to improve the performance and quality of our products and services.
We're also glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also delighted to keep you as one of our loyal family members and hope you continue to enjoy it for years to come.
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always eager to hear from our customers.
Mennah @Sony Support UK
Very comfortable.
INZONE H9 25/09/2022 by Bob80 (United Kingdom)
Purchased the Inzone H9 headphones around a fortnight ago. To be honest, I was expecting them to be of superior sound quality, based on Sony's marketing and reviews I read online, hence the purchase. But now I own them I can only give them a "GOOD +" rating and not a 5 star rating. I own a PS5 and connecting them to the unit was simplicity itself. I also paired them to my Sony tv. Again, there were not any issues with that either. Getting back to the sound quality. I was expecting the headphones to deliver a real great quality sound after connecting them to the PS5 and playing Horizon Forbidden West. Instead, I though at times, it delivered a flat base and the dialogue was also muffled (maybe it is my hearing). The noise cancelling works very well. I purchased these specifically for my PS5 and not for gaming on a PC, where you can download an APP to fine tune the sound to your own liking. But it is not transferable back to the PS5 when have done that. I can only say that I would not recommend these, as can only base the rating on my own experience.
Good
Excellent
Excellent
Hi Bob80,
Thank you for your review.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop products to what suits your needs. Rest assured, we've raised your feedback to the relevant channels for future consideration and developments.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
My son loves it!
WHG900N-W 17/09/2022 by Ary83 (USA)
My son is a gamer and he absolutely loves this noise canceling wireless headset. He says they are super comfortable and work great on his computer and game console. He can hear everything going on in the games very well and his buddies can hear him very well too!
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi Ary83,
Choosing this headset will definitely be worth it! We're really glad your son loves the excellent noise canceling feature, amazing comfort, great mic quality, and he's having an enjoyable gaming experience with his new INZONE H9 headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience.
Thank you so much for sharing this awesome feedback and for choosing Sony!
-Jess