4.3 based on 1,495 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Failed after 18 months
WH-1000XM5 10/04/2024 by b00541 (United Kingdom)
I love these headphones, they are fantastic but they died after only 18 months. For a premium product that is terrible. The right speaker has stopped working and from looking online it seems to be a common problem with this model.
Excellent
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Failed after 18 months
WH-1000XM5 10/04/2024 by b00541 (United Kingdom)
I love these headphones, they are fantastic but they died after only 18 months. For a premium product that is terrible. The right speaker has stopped working and from looking online it seems to be a common problem with this model.
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1,512 Customer Reviews
Dissapointed
WH-1000XM5 30/07/2026 by Flat Sound (United Kingdom) Verified Purchaser Verified
I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!
Poor easy instructions
WH-1000XM5 25/07/2026 by Tomw1 (United Kingdom) Verified Purchaser Verified
I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?
Good
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Hi,
Thank you for your feedback.
We’re sorry to hear that you're facing difficulties with the instructions for your WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k
However, you can explore the features of your headset by using the online manual guide as it's very comprehensive and thorough: https://cutt.ly/GyyMibpG
To learn specifically how to answer incoming calls using your headset, you can follow the instructions here: https://cutt.ly/ayyMi97O
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Great Headphones
WH-1000XM5 24/07/2026 by Opsgoon (United Kingdom) Verified Purchaser Verified
Amazing 🎧 cant find a fault. Guaranteed excellent purchase.
Excellent
Average
Excellent
Defective unit and painful replacement process
WH1000XM5/B 18/07/2026 by john2196 (USA)
Sound quality and noise cancellation are excellent, but my unit developed a strange issue, faint background audio bleeding through even when nothing was playing, with no clear cause after multiple troubleshooting steps and a firmware update. Sony support confirmed it needed a replacement, but the process was a hassle: I had to purchase a shipping label myself, print it out, and drop the package off in person. Now I'm looking at roughly two more weeks without headphones before a replacement arrives. For a premium-priced product, I expected either better quality control or a smoother, more customer-friendly replacement process.
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Hello there,
Thank you for considering Sony products.
We are sorry to hear about the issue you experienced with your WH-1000XM5 headphones, especially the faint background audio bleeding through despite your efforts with troubleshooting and the firmware update. We understand how frustrating the replacement process must have been, including the need to purchase and print a shipping label and arrange the drop-off yourself. We recognize that being without your headphones for an extended period adds to the inconvenience. This situation does not reflect the high standards we aim to uphold, and we truly appreciate you sharing these concerns. We will pass your feedback on to the appropriate Sony team as we continue to work on improving both our products and service experience.
Best regards,
-Fred
Secound set
WH-1000XM5 11/07/2026 by Devo21 (United Kingdom) Verified Purchaser Verified
This is my second set gave 1st set to my wife great to use on flights stops all the any back ground noise
Excellent
Excellent
Excellent
Posh headphones, designed for big blokes
WH-1000XM5 09/07/2026 by Brenda88 (United Kingdom) Verified Purchaser Verified
I really wanted to love these, in fact I ordered, reordered, and returned two different colourways. In the end I returned them because a) they are far to large for my head, even on the smallest setting and b) aesthetically the colourways are very ''cold" and don't suit my warm colouring, and c) the touch controls are on the right hand side only, making it awkward to use whilst doing right handed activites. The shape of the earphones meant that the lowest point would sit right on my jawline. I consider myself to have a fairly big round head (!) but it feels like these were really designed for men, without much thought for smaller women's bodies. The aesthetic point isn't something I would normally worry about too much, however for the price and prestige of these headphones I think you really have to love them to justify the cost. In the end I've opted for a pair of Anker noise cancelling headphones which share a lot of the same features, have a much warmer tone that suits my colouring, and most importantly - fit my head. They're nowhere near as well designed or high quality as these Sony ones but having them not sit on my jaw is more important than the sound quality at this stage for me. Sony - make a smaller pair, with round ear pads, in warm colours, and maybe I'll reconsider.
Excellent
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Hi,
Thank you for your feedback.
We’re sorry to hear that the design of the WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible.
We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Great value at 2026 prices
WH-1000XM5 05/07/2026 by Lewie58 (United Kingdom) Verified Purchaser Verified
Excellent on the three most important issues: sound quality, noise cancellation and comfort. Slightly cumbersome in having to carry around in the hard case as they have limited 'folding'. They are 'last years model' compared to the XM6, but paying almost £200 less if you shop around is a no-brainer.
Excellent
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Hi,
Thank you for your feedback.
We’re happy to hear that you're enjoying your WH-1000XM5. We completely understand your point about the limited folding design and carrying case.
We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
You can find instructions on how to place the headset in the carrying case at the following link: https://cutt.ly/Yyqn6pry
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Do Not Buy Sony
WH1000XM5/S 30/06/2026 by Customer3 (USA)
I received these headphones about 6 months ago as a gift. I absolutely loved everything about them until the hinge broke and I was then told to go pay money to fix it. It seems everywhere I look this is considered a known issue and that Sony is deciding to just ignore everyone it is happening to. This has been about the worst possible product experience I have ever had and I plan to continually tell people to avoid Sony products because of it. Quite the wild move to ruin your reputation as a company over not owning up to poorly made plastic.
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Thank you for the detailed feedback!
We are so glad to hear you absolutely loved everything about the sound and experience at first, but we are incredibly sorry about that broken hinge. We want our headphones to be as durable as they are smart, so we are definitely passing your notes about the hinge structure straight to our engineering team to look into for future design tweaks.
Since our limited warranty only covers internal factory defects and doesn't cover physical damage to the exterior structure, we unfortunately aren't able to offer a different support outcome on the repair costs. We really appreciate you sharing your experience so we can keep improving our build quality moving forward.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Excellent headphones
WH-1000XM5 23/06/2026 by Arshdeep (United Kingdom) Verified Purchaser Verified
These headphones are perfect with excellent Noise cancellation and its sound i recommend this product
Excellent
Excellent
Excellent
Poor build breaks super easy.
WH1000XM5/S 21/06/2026 by Nav12 (USA)
I bought this and as ANC headphones they are great. What's not great is the same hinge issue that has plagued this series. Hinge broke within a couple of months of purchase. Not even do to poor handling or over filding. These headphones sat on my head or desk untill they just snapped. Terrible build quality for the price. Made me not ever want to buy the product line again.
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Poor
Hi Nav12,
Thank you for taking the time to share your detailed feedback regarding your experience with the WH-1000XM5 headphones. We completely understand how frustrating it is to encounter a structural failure like a broken hinge, especially given your careful handling and daily use of the product.
While we take all reports of material concerns seriously, our limited warranty is designed to cover internal manufacturing defects rather than external physical damage or structural breaks. Please know that we genuinely value your perspective, and we have shared your observations regarding the hinge reinforcement directly with our design and engineering teams for future product considerations.
To help you get your headphones back to working order, we have partnered with Encompass to offer professional out-of-warranty repair options.
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
They will be able to provide you with the most efficient repair solutions available.
Thank you for considering Sony!
Regards,
Dominick
Poor quality and no customer support
WH1000XM5/L 19/06/2026 by LarryC827 (USA)
I bought a second pair in less than a year because the original pair broke. Thought my 18 year old daughter may have been rough with them. Second pair broke within 6 months even with extended warranty no assistance. Although the sound and noise canceling is awesome I do not recommend buying Sony headphones they are expensive for the quality and no help other than charging for repairs on a common issue from what I see online.
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Hi there,
Thanks for the feedback. We're truly sorry to hear that both pairs of headphones broke so quickly, especially since you love the sound and noise canceling features. We completely understand your frustration with the warranty situation.
We highly recommend reaching out directly to the store or company where you bought that extended warranty to reconfirm your coverage.
If they can't help, we want to make sure you're taken care of. We've partnered with our parts supplier, Encompass, to offer a low-cost repair option. If you want to give that a try, here is how you can reach them:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday, 8:00 am - 6:00 pm EST
Thanks for considering Sony. We appreciate you sharing your experience.
Warm regards,
Estefany
Same good features
WH-1000XM5 16/06/2026 by Jayceee (United Kingdom) Verified Purchaser Verified
Replaced one that had been broken buy someone sitting on it and already knew it to be a great product! Would have loved the XX but my budget can’t stretch to it so happy to remain with an updated one of the same model.
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Excellent
Hi,
Thank you for your feedback.
We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver!
We hope you continue to enjoy it for years to come!
Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser)
Ismail @Sony Support UK
Amazing ANC
WH-1000XM5 10/06/2026 by AllFather (United Kingdom) Verified Purchaser Verified
Bought this pair just before a work trip. Noise cancellation very effective so far!
Great product
WH-1000XM5 08/06/2026 by Greg1981 (United Kingdom) Verified Purchaser Verified
I bought new Sony headphones because my old ones were 12 years old, they still work but not as great as Graham wh1000xm5, I can see a lot of progress
Excellent
Excellent
Excellent
Hi,
Thank you for your feedback.
We're happy to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come!
If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Ismail @Sony Support UK
Fantastic
WH-1000XM5 07/06/2026 by Isobelbob (United Kingdom) Verified Purchaser Verified
I received these as a birthday present and am absolutely delighted with them 🤩
Excellent
Excellent
Excellent
Great product
WH-1000XM5 06/06/2026 by Albi90 (United Kingdom) Verified Purchaser Verified
I really love them and the noise cancelling is perfect
Good
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Excellent
Well Worth It
WH1000XM5/S 04/06/2026 by Boomet (Canada)
I bought these headphones five years ago and they are unparalleled in quality and design. The sound quality is rich and true. The app is awesome. Well worth the money. The noise cancelling and battery life is remarkable especially on long flights.
Excellent
Excellent
Excellent
Excellent
Hi Boomet!
Thank you so much for taking the time to share your review!
We are thrilled to hear that your WH-1000XM5 headphones have served you so well over the last five years. It means the world to us that you love the rich sound, great app, and solid value.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
ANC
WH-1000XM5 29/05/2026 by Ssaif (United Kingdom) Verified Purchaser Verified
Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks
Excellent
Excellent
Excellent
Another failed hinge point
WH1000XM5/L 28/05/2026 by Tommy1957 (USA)
I had great hope in this redesigned headset. Every high-end Siny headset I have purchased failed at the hinge point. My experience with this redesigned hinge point was very sad, as this hinge also broke. When they break they become unwearable. I really don't want to continue buying high-end products from Sony only to have them keep failing. I an done with Sony. Grrrrrrr.
Excellent
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Hi Tommy1957,
Thanks for the feedback. We're so sorry to hear that the headband on your WH-1000XM5 broke, especially after your loyalty to our headphones. We completely understand your frustration, and we want to help make this right.
We have partnered with our parts supplier, Encompass, to offer a low cost repair specifically for a broken headband on this exact model (please note this special offer doesn't apply to other models or different issues).
You can reach out to them directly to get this sorted out:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday: 8:00 am - 6:00 pm EST
We appreciate you giving Sony a chance with this product. We hope we can win back your trust.
Warm regards,
Estefany
Good device
WH-1000XM5 26/05/2026 by go6ooooo (United Kingdom) Verified Purchaser Verified
I received as a gift. Very good materials and sound quality
Excellent upgrade
WH-1000XM5 26/05/2026 by RAM999 (United Kingdom) Verified Purchaser Verified
Purchased to replace my partners XM3 as I inadvertently spilled a cup of water into the ear piece that the charger goes into. Needless to say, they now fail to charge. However, these are well worth the upgrade as these XM5 have so many more features. Knowing how good these are, I would have upgraded sooner.
Excellent
Excellent
Excellent
Fantastic for Adhders
WH-1000XM5 23/05/2026 by Charlie2908 (United Kingdom) Verified Purchaser Verified
These are incredible for my Adhd and have completely made my work so much easy to do. The noise cancelling function is fantastic. Definitely recommend for any Adhder. Only issue was the manual was pretty poor, had to google how to use it, but to be fair that wasn't exactly difficult to do!!
Excellent
Excellent
Good
great features
WH-1000XM5 21/05/2026 by armi97 (United Kingdom) Verified Purchaser Verified
percect design , sound fabulous , really enjoyed , I recommend it to whom want to get rid of outside noises really good at noise canceling
Excellent
Excellent
Excellent
Fix the design issue.
WH1000XM5/L 21/05/2026 by Meet Patel (Canada)
I bought this headphone expecting it to be worth spending $500. And it worked very well until one day the hinge broke. It was not more than even a year since I purchased the product. And now if I want to repair the hinge, I have to spend another 100$. I searched the internet and found out that this is the common poblem in this headphone. Because of the low quality material and design issue. Yet they refuse to accept that. So basically you have to pay for what actually a manufacturing defect. And Sony also knows this thing, yet they refused to replace the product or atleast consider it in warranty. Such a shame sony.
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Hi there,
We are very sorry to hear about your experience with the broken hinge and understand your frustration regarding the repair cost.
While physical damage falls outside the standard warranty, you can contact our official factory-authorized parts and service partner, Encompass, for a lower-cost out-of-warranty repair option. They can assist you with affordable repair services directly through their portal: https://sony.encompass.com.
Thanks for choosing Sony.
Best regards,
Eliab
Great features
WH-1000XM5 17/05/2026 by Janedoe2000 (United Kingdom) Verified Purchaser Verified
They're amazing! I got the white ones to match my pc set up. They're also good when plugged into the pc
Excellent
Excellent
Good
Brittle materials used
WH-1000XM5 16/05/2026 by Matt N (United Kingdom)
I love the headphones, the sound and the noise cancelling. Unfortunately it seems the arms that the headphones are mounted on are quite brittle and broke easily. I have had to send the headphones in for repair at a cost of almost half the price of the headphones.
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that your headset broke.
Please make sure to check the precautions in this link to avoid causing any damages to the headset: https://cutt.ly/ttBlRb6g
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
A Definite Buy
WH-1000XM5 16/05/2026 by UrbanMerc (United Kingdom) Verified Purchaser Verified
Bought the Pink version for my adorable wife. This is her first set of ANC, over ear headphones and she loves them. I have been buying these headphones for a few years now and wear them constantly. My first were the three's, then the four's and I presently own the five's. I converted from Samsung phones since the first Xperia 1 and presently still using the Mark V. Looking to get the VIII which is when I will hopefully get my XM6's. I have alot of Sony products in my house, so yes, I would recommend this product whole heartedly if you want a well rounded set of headphones. They do everything you would expect if a flagship product.
Good
Average
Excellent
Brilliant sound quality and great comfort
WH-1000XM5 16/05/2026 by jill07 (United Kingdom) Verified Purchaser Verified
I bought these headphones because I couldn’t get on with EarPods and I am so pleased I did.
Excellent
Excellent
Excellent
Great
WH-1000XM5 15/05/2026 by Sachin_1337 (United Kingdom) Verified Purchaser Verified
Good nice excellent audio quality, Anc works too good
Excellent
Excellent
Excellent
Very good quality and practicality
WH-1000XM5 11/05/2026 by Vikaa (United Kingdom) Verified Purchaser Verified
Very good quality, quite comfortable and very easy practical, especially when working and you want minimum contact with your headphones
Excellent
Excellent
Excellent
Cant hear my neighbours now
WH-1000XM5 09/05/2026 by Gal339 (United Kingdom) Verified Purchaser Verified
Hinges creak, and I get sweaty ears. Sound isnt great but not bad. ANC is ok but does block out everything that I wanted it to.
Average
Average
Good
Hi,
Thank you for your feedback.
We’re sorry to hear that the sound quality of your WH-1000XM5 didn't fully meet your expectations. This is not the norm, as we strive to deliver the best quality possible.
We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0
Regarding the hinge creaking, we recommend checking the following link to learn how to wear the headset properly: https://cutt.ly/trxZ9hYu
Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Sony _whxm5 headphones
WH-1000XM5 07/05/2026 by Shell73 (United Kingdom) Verified Purchaser Verified
Good sound really comfy.however the controls can sometimes go a bit ari especially on low battery.so I have to go into my phone to disconnect.
Excellent
Excellent
Good
Hi,
Thank you for your feedback.
We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that the touch controls aren't working properly when the battery is low.
Please follow the instructions here and test again: https://cutt.ly/ytCtzv6M
If the issue remains, please follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA
Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Don't Waste Your Time or Money
WH1000XM5/L 05/05/2026 by DontBuyThese2026 (Canada)
Received my headphones and by the middle of the third song I was listening to was already requesting a refund. Built quality is cheap; headband uncomfortable; not able to get the headphones into a position that didn't feel like there was a bar across my head, noise cancelling not as good as advertised, sound quality ok, but to have any 360 Spatial Audio you need different apps and services. Then comes support - slow and inept. Getting a refund was a process in itself. Would not recommend, will not be purchasing any other Sony headphones.
Fair
Fair
Poor
Fair
Hi there,
We’re sorry to hear about your disappointing experience with the WH-1000XM5 headphones. For the issues with build quality, comfort, noise cancelling, and support, we recommend trying some troubleshooting steps such as adjusting the headband fit, ensuring the latest firmware is installed, and using the Sony Headphones Connect app for optimal settings. For detailed guidance and support, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5
We appreciate your feedback and are committed to improving our products and services.
Thanks for choosing Sony.
Best regards,
Eliab
I can hear tv clearly now
WH-1000XM5 29/04/2026 by Granny Lesley (United Kingdom) Verified Purchaser Verified
Absolutely new to headphones so was concerned about value to cost. Sought advice with Richer Sounds (in store). Amazed that other stores would not let me try before buying (£200 +)! I understand health issues especially with earbuds but headphones!! Anyway these are exactly what I needed - comfortable, clear and easy to operate and understand instructions.
Excellent
Excellent
Excellent
Solid but ANC mid
WH-1000XM5 29/04/2026 by tiwivsj (United Kingdom) Verified Purchaser Verified
sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.
Excellent
Good
Good
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function.
You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf
Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
AMAZING HEADPHONES!
WH-1000XM5 26/04/2026 by Janodix (United Kingdom) Verified Purchaser Verified
Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!
Excellent
Excellent
Excellent
A winner
WH-1000XM5 26/04/2026 by Chris 777 (United Kingdom) Verified Purchaser Verified
Typical Sony good excellent sound quality,headphones well made and comfortable
Excellent
Excellent
Excellent
Avoid this product
WH-1000XM5 24/04/2026 by rmunir (United Kingdom)
I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.
Excellent
Poor
Poor
Hi,
Thank you for your feedback.
We’re sorry to hear that your WH-1000XM5 broke in less than a year. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Hinge issue (> 4 months of use)
WH1000XM5/B 22/04/2026 by Disappointed7273 (USA)
Had them for 4 months if even and the hinge broke. Sony refuses to fix them through the warranty as they call it a user error. This issue is such a big issue that there is a lawsuit against them for it. If you have the same issues i definitely recommend submitting a claim for it. Sony wants to charge me $99 (+ tax I believe) to fix them. That is 1/3 of the cost of just getting a new pair. If they only lasted 4 months, then I wouldn’t be surprised that they will break once again after repairs.
Good
Average
Fair
Fair
Thank you for review, Disappointed7273.
We understand your frustration, especially when physical damage is involved and the warranty results aren't what you expected. Please know that we take all feedback regarding product durability and our repair costs seriously, as it helps us evaluate our service policies and future designs.
We regret that we couldn't provide a more favorable resolution for your WH-1000XM5 at this time. Thank you for sharing your experience with us.
Best regards,
Gus, Sony Social Media Team
Great features easy to use and connect
WH-1000XM5 20/04/2026 by Gazza62 (United Kingdom) Verified Purchaser Verified
Headphones are great wish I’d bought them sooner. Would definitely recommend
Excellent
Good
Excellent
The best noise cancelling headphones I've tried
WH-1000XM5 18/04/2026 by Snue (United Kingdom) Verified Purchaser Verified
I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷♀️
Excellent
Good
Average
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q
However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo
Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Really Great
WH1000XM5/B 17/04/2026 by MWeb (USA)
Yesterday I biked into a railing on a highway overpass and the headphones launched off my head and I watched terrified as they soared and landed on the shoulder. I managed to retrieve them and besides very minimal scuffing, they are still performing excellently.
Excellent
Excellent
Excellent
Excellent
Hi there,
We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident.
Thank you for trusting Sony to keep up with your active lifestyle!
Regards,
Dominick
Super headphones, quality
WH-1000XM5 14/04/2026 by Belles22 (United Kingdom) Verified Purchaser Verified
Awesome, sound is great, comfortable to wear, as well as listening to music generally, it’s helping my barbershop chorus rehearsal as I can hear the different parts so clearly. Can switch settings so aware of surroundings, very impressed. Fabulous quality headphones, would recommend, farewell fiddly earbuds, am a headphone girl!
Excellent
Excellent
Excellent
okay
WH-1000XM5 12/04/2026 by GPXia (United Kingdom) Verified Purchaser Verified
Great sound quality but it turns off randomly too often. Could get better headphones for a cheaper price
Excellent
Average
Average
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're experiencing a power issue with your headset.
Please try the steps at this link and test again: https://cutt.ly/EtGdvjmY
If the issue remains, try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/KtGaWymB
2. Reset the headset by following the steps here: https://cutt.ly/ntGaQCU5
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/StGaWWbx
Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Ismail @Sony Support UK
Just perfect
WH-1000XM5 12/04/2026 by Demers (United Kingdom) Verified Purchaser Verified
I bought these because of the comfort reviews and so glad I did. Never had a pair as good as this. The sound quality has blown me away.
Excellent
Excellent
Excellent
Just all round brilliant headphones, for me.
WH-1000XM5 10/04/2026 by AbiO (United Kingdom) Verified Purchaser Verified
Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.
Excellent
Excellent
Excellent
Faulty buttons
WH-1000XM5 07/04/2026 by Poor headphones (United Kingdom) Verified Purchaser Verified
Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience
Excellent
Poor
Poor
Hi,
Thank you for your feedback.
We are truly sorry to hear about the repeated issues you experienced with the touch controls on the WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
If you face a similar issue in the future, we recommend following the instructions here and test again: https://cutt.ly/MtD3znSW
If the issue remains, please follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Amazing sound
WH-1000XM5 06/04/2026 by Marabout Fox (United Kingdom) Verified Purchaser Verified
Best headphones on market. Amazing sound and great noise cancelling.
Excellent
Excellent
Excellent
Design Flaw
WH1000XM5/S 05/04/2026 by AMejiaG (USA)
I got these headphones less than a year ago and the hinges have snapped out of place on both sides of the headphones. Initially i glued the hinge back into place the first time it happened and now it had happened on the other side. Extremely upset as I paid full price and anytime i speak with anyone about repairs I am told that it does not fall under the warranty. I recommend you save yourself the time and money and invest in other headphones by other companies because this design flaw appears to be common with Sony headphones. I originally enjoyed the sound quality of the project and was certain that the headphones were the ones for me but now that this has happened to both sides and I find it it has happened to many others it makes me question my overall purchase
Average
Fair
Poor
Average
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how frustrating it must be to have the hinges snap on both sides, especially after investing in what you expected to be a durable product. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Best regards,
-Fred
Sony headphones
WH-1000XM5 02/04/2026 by Tokes (United Kingdom) Verified Purchaser Verified
PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO
Excellent
Excellent
Excellent
BREAK EASILY
WH1000XM5/B 01/04/2026 by Pthib (USA)
DO NOT BUY. I strongly advise against purchasing these headphones. I bought them a few months ago and have used them only minimally. Recently, while at the gym, they unexpectedly broke—the earcup detached and was left hanging by the wire. I contacted Sony to request a replacement, but I was informed that the issue is not covered under warranty. As a result, I am left with a $300 product that is no longer usable.
Good
Good
Poor
Good
Hi Pthib,
We are sorry to hear about the issue with your WH-1000XM5 headphones. While our limited warranty does not cover physical damage, we understand your frustration. We recommend visiting a service center to explore available out-of-warranty repair options to get your headphones back in working order.
Thanks for choosing Sony.
Best regards,
Eliab
Awesome sound Quality
WH-1000XM5 01/04/2026 by Alinston (United Kingdom) Verified Purchaser Verified
I’ve been using the Sony WH-1000XM5, and honestly, it feels like stepping into silence whenever I put them on. The noise cancelling is insanely good. When you’re on a bus, train, or even around people talking, it just fades everything out. It actually makes you notice how noisy your environment was before 😄 Sound-wise, it’s clean and smooth, but not perfect out of the box. I had to tweak the EQ a bit to get that punchy bass I like. After that, it sounds amazing. Comfort is where it really wins for me. I can wear it for hours without any pain or pressure. That matters more than you think.
Excellent
Good
Excellent
