Product Reviews

Very comfortable, easy to adjust, not noise cancelling but sounds like they are.

This is my 4th set of this or similar RF400 Headphones. I wear them out as I use it all day every day. With this set I glued the on/ff switch in the on position as this component seems to wear out first and is not replaceable. That said, when this one wears out I will likely buy another like it. The quality of sound is good and the range is adequate.

Works great and easy to set up and use. Great for elderly people and reduces talks about the TV volume!

I bought these headphones thinking they would have more range that their predecessors, but not thus so far.

This headset is comfortable and has decent sound quality. The usable range is about 50 feet which is a good match to my needs. However, it has one fatal flaw: It will not work reliably on the included NiMH batteries because it thinks they're dead when they deliver their rated output voltage. It works great on alkaline cells which output higher voltage, and it will work on fully charged NiMH cells that have been on charge immediately before use. However, it will not start if their charge cycle completed several hours before use. I received this unit as a gift last Christmas and registered it online at that time. However, Sony will not honor the 1-year warranty without uploading a proof-of-purchase which is n/a due to the gift situation. Even if Sony did, their fix is to send me a new battery pack when the problem is actually with the headset's threshold of low-battery detection. I've been thru this exact situation in the past, and expect the "new battery" fix would last just long enough to expire the warranty. As a result, I cannot recommend this product, which would otherwise rate 5 stars.

Doesn’t hold charge for more tha 4 hours; scratch reception; it my connection to TV; I had a technician check it and my ATT Satellite’s dish.

Works Great for TV, stereo and DVD. Super convenient.

Great sound and range. Performance of the headphones is great. However the Volume Wheel is in an akward place and does not extend enogh to be fully comfortable in its use. Needs to be tweeked.

These things are great. Not only do I now hear the dialog clearly, I don't need to turn up the TV volume. The headphones let me have greater watching pleasure, but I don't disturb anyone else. They also have a fairly good range. I can go get something in the kitchen or use the bathroom without losing connectivity. Best Xmas gift I got. Highly recommended it you have trouble making out the dialog on a show.

These headphones are absolutely wonderful. East to install and work fantastic.

I purchased 2 sets to replace our MDR-RF985R. Unfortunately they are not as comfortable as the old ones. These earpieces are more narrow which makes them sit partially on the ear rather than over the ear.

Perfect for hearing impaired, others around are not blasted out of the room.

I purchased these for my husband. Easy to set up on the tv. He is enjoying them.

difficult to adjust volume while wearing battery life excellent

This is my second pair of earphones, first set stopped working. Ordered another set, and` they havent worked from the first day. Want to return them for another set that works

I BOUGHT THIS TO FIT A NEW 70" VIZIO TV....YOUR HEADPHONES WOULD NOT WORK. Best Buy STORE WOULD NOT TAKE THEM BACK SINCE I WAS JUST OVER THE 15 DAY RETURN LIMIT. HOWEVER, THE TV HAD PROBLEMS SO I RETURNED IT TO DEALER....SAM'S CLUB AND BOUGHT A SAMSUNG ULTRA HI-DEF 70" AND LEARNED THEY WOULD NOT OPERATE WITH THAT TV EITHER! SO, I HAVE USELESS $125.00 HEADPHONES. HOW ABOUT A REFUND BECAUSE NOWHERE DOES THE BOX, DIRECTIONS OR SALES PEOPLE SAY ANYTHING ABOUT THEIR COMPATABILITY

Great quality easy to install. I’ve had Sony products for many years,

Product advertisement was great and was what I was looking for - Theatrical surround with thunderous sound. However the surround sound was like listening to someone talking in a barrel or tunnel and sounded like an echo with the last part of echo somewhat distorted. There is no thunderous sound. Over all quality seemed ok - the fit was quite tight at times. I was replacing my older Sony headset because of the age - this older set if far superior to the new set - the online order does not allow open box returns. I have always bought Sony products and they are quite good. I would like to contact Sony for a chat as I am not satisfied with this product. Thank you

Headset not functional no need to send photos or video. If third try fails, I am requesting my money back.

I bought it because of my grandchild who is now living with us. I wanted a headset that: 1. is comfortable, 2. has excellent sound, and 3. is totally synced with the picture. These headphones hit the mark -- tic-tac-toe!

New head phones were sent and they work great Easy to hook up with rechargeable stand. If you are hard hearing these will allow you to hear without running everyone out of the room.

The sound quality is not very good. Get annoying static not present with direct plugin headphones.

Free to listen to my television! I can hear my television for the first time without disturbing my neighbor on the other side of the wall. Also I can listen with my family and not have to ask them what the characters in the movie I am watching are saying. So wonderful!

Best Father's day gift ever..no wiring to contend with - anything you need is at your finger tips..

Serious Static/Crackling and Headsets end up shorting out. The question not asked below: What is the headphones connected to? <Bravia HDR OLED TV> Trying to obtain support from Sony.

Very, Very, happy with the headphones! Perfect for what we need! Much better then expected, Thank You

I was so happy with it I went to Best Buy and bought another one for the gaming television.

I only kept them a week before returning.back to store

My 1st RF400 worked very well but the On-Off switch failed. Sony replaced the unit without problem. The new unit is absolutely excellent. Sound quality is so good and it is very comfortable to wear. This is my 3rd Sony wireless headphones. The other 2 sets (RF960R and RF98R) are connected to other TVs. They, too, are excellent but this RF400 model is the best. I highly recommend it to people with poor hearing.

This Is My Second Set Of RF400 Headphones. I Wore Out My First Set. I Have Tried Other Headphones But This One Is The Very Best. It Was Affordable. I Am Almost Deaf & Use 1 Hearing Aid. I Take The Hearing Aid Out To Use The Headphone & I Hear Clearly. Wife Likes The Headphone Because The TV Sound Is Off.

This was a replacement for the original model. We had replaced the ear pads twice and then the holder of the ear piece broke. This model has better ear pads and the holder swivels so it looks like the have made improvements. The RF model is better than WIFI if you like to walk around house while you listen to TV.

Sound quality is mediocre at best. Ear piece cushions are too rigid and uncomfortable. Most of my electronics are Sony and I am delighted with them. I was quite surprised that these were so poor.

Can’t hook it up to my new receiver. The headphones only have the jacks. My receiver only takes an optical cable. I’ve bought an adapter two different times, but still can’t make it work. So disappointed.

this is a replacement for my previous Sony headphones

Not a good experience. Poor instructions poor tech support access.

Did all required steps for install, nothing happened, spent i hr waiting for assistance on live chat as no phone assistance available.h

Interference poor sound too much dispendious for the quality bandit!

The Sony RF400 and RF985R are great pair of headphones. I have purchased five of the RF985F headphones a few years ago and they have lasted till now. I just recently purchased five used RF400 headphones (headphones only with no base) on eBay and they look almost identical to each other and appear to use the same transmitter/charger Let me tell you I LOVE THESE HEADPHONES, and about the problems I have encountered with the RF985R's. FYI, we (my wife and I) are very, very heavy users of these headphones, and nightly we fall asleep wearing the headphones (only to wake in morning with them still on our heads). The headphones will last all day and night long usually on one battery charge. The Radio Frequency (RF) bands work pretty good without any cross talk between the channels (what I believe is three RF channels). There is a switch to change between them. It works well. The volume is good, and the headphones will be loud enough for most people (and I am partially deaf). There is no active noise cancelling, however, the over cup design does isolate most noise coming from the environment around you. The Radio Frequency distance is great, I have a 3500 square foot house and can walk anywhere in the house and still have good sound. PROBLEMS OVER TIME 1. If you are an eye glass wearer, over time the black plastic covering on ear cups will peal off where you slide your glasses on and off. So, the basic fix is to NOT put on your eye glasses while wearing the headphones. Live and learn. 2. Second, the battery will eventually go on these headphones. You will notice the battery will not last as long. Not a big deal really, do not be thinking that you need to go out and buy the Sony labelled rechargeable battery (you don't). These are basically just regular AAA batteries in a special housing that couples the two batteries. All you have to do is buy AAA single rechargeable batteries off of Amazon. 3. Third, the RF Transmitter, battery charger may break. The base will stop charging the battery. Not sure if it is the Transmitter or Headphones. Did not matter as I have five transmitters and extra sets of batteries always re charging. 4.. The fourth problem you will have is that the ear cup padding and top of the head padding loosens and the foam underneath starts to show. This problem may not happen if you sit up and watch TV with the headphones in the upright position. If you lay down with these headphones and watch TV, I think the pressure of your head causes unnatural angles, twists and turns putting pressure on the pads. This will cause the pad fabric to work there way loose. And show the foam under neath. A quick fix is black electrical tape, however, this can also cause the head phones to be less comfortable as over time the black electrical tape starts to dry out a little and can make wearing the headphones uncomfortable. 5. Finally, the ultimate will happen to theses wonderful headphones. THEY WILL BREAK, probably around where the ear cup attaches. If you regularly fall asleep with these wonderful headphones you will take off the headphones sometime in the night, and you will ultimately roll over on the headphones and break them. (four times and counting in my family). SO IF HAVE BOUGHT MORE. The fix again is black electrical tape, it will do me a few weeks until the new ones arrive. Stay turned, I am looking forward to my used RF400's coming before Christmas. Thanks Sony, if ever you need a heavy user to evaluate your headphones let me know. Be safe. I sleep with

I bought this 9 months ago and never worked want my money back as I still have the receipt

In 8 months two Sony batteries failed to fully charge resulting in very short ,istening window. The cost of a replacement battery is moderate

Horrible product, it just came in today and I'm returning it tomorrow. with that being said the sound on this product is nice.

Bought these today, used them for five minutes. Over $140 and worse sound quality than a pair of $20 Logitech headphones with a built in mic. Box listed a "Voice" setting. But all that means is the headphones will make voices sound clearer. Which it doesn't even do. No built in mic. Cheape plastics, does not feel sturdy at all... Will be returning these tomorrow. DO NOT BUY!!

Great sound and handy controls. Only wish that base station would not blink green light if you shut off ear phones but do not place them on base station.

I am not sure why it's receiving poor views! I am personally enjoying these headphones. They are very comfortable and I love how simple and sleek the design is. If you are like me who just needs a pair to listen to music with good quality sound you do not need much more! If you are in the market for these I would say go for it!

I bought these from Best Buy June 8 2020 and they are broke already! I think they are not charging. Foolishly did not buy the extended warranty through Best Buy. Now I have to go through Sony warranty department which is a no go, they appear to not be open due to covid ?? not sure why. Ended up having to buy a different brand.

1. I could not get this device to work on my Samsung TV. 2. I asked Sony for help and go non. 3. This device sits on table and looks good but no sound. 4. Can't rate what I can't hear.

I only bought it yesterday and returned it this morning. The picture on the package shows a stand holding headphones with a large TV mounted in the background. What it fails to show is the wire running from the TV to the stand and another wire from the stand to an outlet. It ruined the entire look of our living room. This product is not at all practical with a wall mounted TV. It would probably be fine if your TV is sitting on a stand that has room for the headphone stand.

I just ordered a replacement pair from Best Buy. I am relieved I purchased the protection plan. The bracket that held the left earpiece broke one month into the lock down. Two months later they wouldn't charge. I returned them yesterday and my replacement one's will arrive tomorrow. They were not in stock at that store. I also purchased the protection plan again. My original pair broke 2 months pat the original warranty.