4.5 based on 203 customer reviews
31
8
6
11
Excellent
Excellent
Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Superb, comfortable headphones.
whxb910nb.ce7 12/11/2021 by Web57 (United Kingdom)
Straight out of the very useful storage case, you can feel that they are a quality pair of headphones. Very easy to connect to my iPhone, using the headphones app. Super comfortable but secure and nicely intuitive controls on the outside of one “can”. Just a swipe up/down to adjust the volume, left/right to fast forward or rewind and a tap in the centre to pause. The noise cancelling works exceptionally well. Just be aware that you may not hear the next station announcement on the train, and miss your stop ( luckily only a 20 minute detour). The sound quality really lets you immerse yourself in the music, and the battery life will make any journey a pleasure.
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Broke within 6 months of normal use.
WH-XB910N 08/10/2024 (United Kingdom)
One side has fully stopped working within 6 months. I seldom used these headphones anyway but am disappointed with Sony’s build quality as of late. Microphones also introduce significant wind noise for “ambient sound” honestly these are pretty rubbish.
Good
Fair
Good
204 Customer Reviews
great features!!
WH-XB910N 12/01/2026 by Joseph825 (USA) Verified Purchaser Verified
i love it very much. bought it on the first week of march 2025 and the condition is very good. i love the bass and the noise cancellation. works super well. one thing i’ll say is that the ear pads didn’t last long for me, lasted for about 3 months. it started peeling off so i had to buy one on amazon (first week of may) and the earpads i bought has lasted me much longer (2026 january 12) than the original. and like a couple months ago, the head rest is starting to peel of as well. but i still love this headphone, it still does its thing.
Excellent
Excellent
Excellent
Good
Excellent
Hi Joseph825!
Thanks so much for your feedback! We’re really happy to hear you love the sound quality and noise cancellation of your WH-XB910N.
However, we’re sorry to hear about the issues you had with the ear pads and headrest peeling. Your experience is important to us and we appreciate you sharing this.
Thanks again for being a valued Sony customer!
Best regards,
Estefany
Sounds Great and So Comfy!
WH-XB910N 02/04/2025 by Wednesday (USA) Verified Purchaser Verified
Got gifted these headphones recently and I am beyond amazed at how great they truly are. Would highly recommend this model WHXB910N.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Wednesday!
Thank you so much for your kind words! We're thrilled to hear you're enjoying your WH-XB910N Headphones. It's always amazing to know our products are making a difference in people's daily experiences.
Your recommendation means a lot. We hope you continue to enjoy the powerful sound and noise-cancelling features.
Thank you for choosing Sony!
Best regards,
Stephanie
Good sound quality, some design flaws
WH-XB910N 30/01/2025 by Isaiah827 (USA) Verified Purchaser Verified
Wish I could give 2.5 stars. The sound quality and bass are very good and it has great battery life with incredible charge speed. However, the ear pads wore out and fell apart very quickly, much quicker than any of the other headphones I've had. It wouldn't have been that big of a deal if they weren't such a pain to replace. Compared to my previous headphones which were incredibly easy to replace the pads on, just stretch them over a lip, these are held in place by some kind of glue/adhesive as well as a plastic ring that snaps down and you have to take apart. Makes replacing them or just taking them off to clean incredibly inconvenient. The other big thing I didn't like about these ones compared to others I've had is that when used with Bluetooth they can only be in either noise cancelling or ambient sound mode, no neutral setting. The touch settings were convenient except the 'hold for voice command' setting, which constantly gets activated by accident and is incredibly annoying. I also really wish the volume touch command wouldn't play an annoying loud beep every time it was adjusted, interrupting any audio you have playing.
Excellent
Excellent
Fair
Fair
Average
Hi Isaiah827,
Thanks for sharing your review and experience with the XB910N headphones. We're glad that you like the sound quality and battery life of the headphones. Your feedback about the design, sound mode, touch panel, and volume touch command is also appreciated.
Replacement earpads are readily available through our authorized parts distributor (Encompass) or third-party Sony dealers.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
You can select one of the following on the Sony Sound Connect app to set how you want the functions to change when you press the NC/AMB button:
-Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
-Noise canceling function: ON Ambient Sound Mode: ON
-Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
-Noise canceling function: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
If the voice assistant function is distracting, you can disable this function using the Sony Sound Connect app. You may find this link helpful:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450369.html
We also understand your need to remove the volume adjustment sound of the headphones. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
No support
WH-XB910N 22/01/2025 by Obz676 (United Kingdom)
Battery stopped performing normally within a year of buying and there's no convenient way to get it fixed.
Good
Good
Good
Hi,
Thank you for your feedback.
We're sorry to hear that you have battery issues with your WH-XB910N.
If the available operating time is short, you can try these steps in an attempt to fix the issue: https://cutt.ly/Le4idkUO
Also, you can try these resetting steps:
- Resetting the headset: https://cutt.ly/ie4idF2z
- Initializing the headset to restore factory settings: https://cutt.ly/0e4ifIkA
If the issue persists, you can contact us to be able to tackle this issue further for you.
You can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
The noise cancelling is superb
WH-XB910N 20/12/2024 by Cole 72 (United Kingdom)
I have owned these for about a year and a half now and these headphones are an excellent choice for a adamant music enjoyer such as myself i would recommend them
Excellent
Excellent
Excellent
Broke within 6 months of normal use.
WH-XB910N 08/10/2024 (United Kingdom)
One side has fully stopped working within 6 months. I seldom used these headphones anyway but am disappointed with Sony’s build quality as of late. Microphones also introduce significant wind noise for “ambient sound” honestly these are pretty rubbish.
Good
Fair
Good
Hey,
Thank you for your review.
We are sorry to hear that one of the WH-XB910N sides has stopped working.
Could you try the steps below in order to resolve the issue.
The headset needs to have the latest firmware update: https://cutt.ly/qeAqc3Ct
Try to reset the headset from here: https://cutt.ly/PeAqxjkm
If the issue remains, you can initialize the headset from here: https://cutt.ly/KeAqvKFg
We're sorry to hear that our service hasn't satisfied your expectations. This is not the norm, as we strive to deliver the best quality possible. We are always delighted to hear from our customers and are always working to develop our Headphones to suit your needs.
We've flagged your feedback as voice of customer, to the concerned team for future consideration.
If you require any assistance, you can contact us using this link: https://cutt.ly/IeP4ksCl
Ahmed @Sony Support
Good value for money, good quality.
WH-XB910N 05/10/2024 by Ethyo (United Kingdom)
Had these for almost two years still hold up well. Good quality sound with decent noise cancelling. Only issue I've had is the fabric on the ear muffs has worn exposing the foam. However this is likely due to constant daily use on my part.
Excellent
Excellent
Excellent
Hi Ethyo,
Thank you for your feedback.
We're glad to hear that you're enjoying your Sony WH-XB910N and happy with the quality we always aim to deliver! And hope you continue to enjoy it for years to come!
However, to discuss the repair options for the ear cushions, please contact us using this link: https://cutt.ly/TePRAkQO
Nihad @Sony Support UK
Great product
WH-XB910N 13/09/2024 by Ho95 (United Kingdom)
They work very well. Some people might think they look a bit big maybe.
Excellent
Good
Excellent
Best Sony Headphones
WH-XB910N 07/09/2024 by joeblueheadphones (United Kingdom)
Sound quality, look, colour, bass, these are the best
Excellent
Excellent
Excellent
WH-XB910N Wireless Headphones
WH-XB910N 07/08/2024 by SunLight7 (United Kingdom)
I never use Sony Headphones before but I am very impressed with them. A lot of features which I like. Good battery life. Good build quality
Good
Good
Excellent
Great sound quality
WH-XB910N 16/07/2024 by Cleofe (United Kingdom)
I received my headphones about a month ago and I been using it with great pleassure
Excellent
Excellent
Good
Receipt and performance
WH-XB910N 29/06/2024 by Smoothlysmile (USA) Verified Purchaser Verified
Brought them great bass light weight, good price , everything Sony fo is great they take pride.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Smoothlysmile,
Very nice! We're happy to hear that you like the bass sound quality and price point of the headphones. Thank you for choosing Sony!
-David
Ear pads and headband
WH-XB910N 22/05/2024 by Slothygabe (USA) Verified Purchaser Verified
Ear pads and headband rapidly started to wear after not even a year of continuous light use. Ear pads are torn to shreds and there's not any replacement for the headband. Overall the sound and everything is great and they cancel our noise well till the ear pads start getting worn. They are a bit quiet if you're in a really loud busy area.
Excellent
Good
Good
Fair
Excellent
Hi there,
Thank for your review. While we are thrilled to know your satisfaction with the superb sound quality and exceptional noise canceling function of your WH-XB910N, we are really sorry if you're experiencing an issue. This is certainly not the news we'd like to hear from you. The earpads may be damaged or deteriorate with long-term use and storage. For the earpad replacement, we recommend having it made by our authorized servicer (United Radio) to avoid any issues with the headphones.
ref: https://www.sony.com/electronics/support/articles/00231437
For us to best assist you with your concern, please email us at socialsupport@am.sony.com with the following information:
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
A good mid-range headphone
WH-XB910N 07/05/2024 by Homerhammer (United Kingdom)
A good headphone set with digital noise cancellation. I haven't had these long but tried them out on a recent plane journey and found the noise cancellation quite useful. Obviously not as good as some of the top range headsets but not bad at all for the price of £120. My only negative is the App that it suggests you use with the headset; I am not sure what the point of it is. You can make some minor adjustments to the sound but really it is totally pointless. I am hoping that I will learn more about the App as I use it, but first sight it seems to be of no use at all.
Average
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your WH-XB910N, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
You can always use the online help guide for the headphones connect app as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the settings and features that you can control: https://cutt.ly/QeekolvW
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great features ,exceptional sound system
WH-XB910N 06/05/2024 by Mugari64 (United Kingdom)
I bought my headphones 3 weeks ago and lam happy l made that decision
Excellent
Excellent
Excellent
Perfect! Exactly What I Wanted.
WH-XB910N 02/05/2024 by Jay070490 (United Kingdom)
I purchased these today as I am due to fly out on an 11hr flight to South Africa very soon. The last pair of headphones I bought from Sony was the MDR XB950AP which I LOVE, however I no longer am able to buy them and needed a worthy successor which packed the same punch. These, well... I wasn't raising my hopes too high as with trying any new product that you try to replace from older models. These sound crispy clear and the noise cancellation is perfect, could barely hear my own thoughts. The sound is exactly what you want from headphones especially when you want bass to be present. The only let down with these headphones is the built in microphone which is very low quality however for someone who is not using them for the microphone purpose this does not cause me any issue with the sound quality which is an expected AAA+ from Sony.
Excellent
Excellent
Excellent
Good bass but awful noise cancelling
WH-XB910N 25/04/2024 by Cat B (United Kingdom)
I was looking forward to getting these headphones for both the bass and the noise cancelling but I've been really disappointed with the noise cancelling. I don't know if it's just my pair as other reviews have been positive but I can fully hear conversations and noises even with noise cancelling turned on. Would recommend it for the bass.
Average
Excellent
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the bass of your Sony WH-XB910N headset, yet we're sorry to learn that its noise cancellation was not up to your expectations, and we'd like to assist.
Please, try the steps here to attempt to fix this issue: https://cutt.ly/IeqsXmUA
Also, check this article to know what you can expect from the noise cancellation technology: https://cutt.ly/peqsXG7T
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Old bluetooth
WH-XB910N 25/04/2024 by jaska69 (United Kingdom)
Bluetooth 5.0. I bought tv, bluetooth 5.2, so headphones is useless.
Hi,
Thank you for your review.
We're sorry to learn that you thought that you wouldn't be able to connect your Sony WH-XB910N headset to your TV due to Bluetooth version mismatch.
However, your headset Bluetooth version is 5.2 and is backwards compatible with older versions of Bluetooth (including Bluetooth 5.0). But, your TV has to support A2DP Bluetooth profile to be able to be connected to any Bluetooth headset.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Massive Sony fan
WH-XB910N 01/04/2024 by mikesado (United Kingdom)
Bought this product as a replacement for my long-term Avantree headphone that I have used for years. Love the Sony WH-XB910N design, sound quality, Extra bass and control features on this device. A massive Sony fan with multiple products when it comes to sound quality at reasonable price. I will definitely recommend this product.
Excellent
Excellent
Excellent
Just what I wanted!
WH-XB910N 23/03/2024 by MadLad690 (United Kingdom)
Bought this for my birthday and are just in love with how good it sounds. I love drum and bass and the addition bass features on this really shows off. The power of ambience mode and noice cancelling just work perfectly for day to day life. Would 100% recommend to most considering it’s so affordable.
Excellent
Excellent
Excellent
Excellent features. Good base
WH-XB910N 21/03/2024 by Monk74 (United Kingdom)
Had these headphones for about 2 month. Base is good but can be a little over powering. The best thing about these are the features. Connect hands free to alexa or google. The equaliser is a nice addition where you can customise the treble and lower the bass
Good
Excellent
Excellent
Hi Monk74,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones. We're happy to welcome you into the Sony family!
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Perfect clarity and the anc is perfect
WH-XB910N 16/03/2024 by AckieO (United Kingdom)
Super clear audio amazing microphone and noise cancelling is so useful
Excellent
Excellent
Good
Decent sound, nice for the train journey
WH-XB910N 15/03/2024 by dr skids (United Kingdom)
I've had them more than a year. One issue is the sound of wind noise. If its rainig they can get confused with the touch sensitive right cup. I am still unsure about how touse voice as I use them with an Android tablet, an iphone my laptop so should I say hey siri?, hey google? or "alexa" ?
Excellent
Excellent
Excellent
Very good sound quality
WH-XB910N 15/03/2024 by SaladKing41 (United Kingdom)
I bought these on Black Friday for around £130 and whilst I say they are great for the price I wouldn’t pay £200 for them at their original price. Very comfy on the ears and the app lets you customise the sound so well I was amazed. They’re sturdy and have held up so far in just over 4 months and I am very reckless with them dropping them everywhere and so the durability is also amazing. From others that I’ve seen that have better Sony headphones such as the XM series I would still buy these as they don’t seem to be different except in terms of build.
Excellent
Excellent
Excellent
Could be louder
WH-XB910N 06/03/2024 by DanS3 (United Kingdom)
Good enough product for the price but would prefer if there was the option to make them louder
Average
Excellent
Excellent
Hi DanS3,
Thank you for your review.
We're glad to hear that you're enjoying your WH-XB910N, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Furthermore, we have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Good value, great app and equalizer settings.
WH-XB910N 06/03/2024 by CRAZY BAZ (United Kingdom)
I bought these headphones for travel. The price was spot on for what I wanted. The sound is great, for me, and what has made a big difference is the app settings, controller etc., particularly the equalizer and custom settings so I would urge you to have a good play around in the app, try all the sound settings to get the best out of these headphones. Very happy.
Good
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your WH-XB910N, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great value headphones
WH-XB910N 01/03/2024 by Fathead de Bergerac (United Kingdom)
Bought these headphones after researching reasonably priced over-ear noise cancelling headphones. Being retired I will use these as much using the audio cable as Bluetooth. Some other headphones only offer noise cancelling on Bluetooth and some in this price range do not have it at all. I do not commute so many features will not be used. I hope that they work well on aircraft to improve the audio experience and reduce the noise level. So far I am very happy with the sound quality. Having a robust storage case is a massive bonus. The only negative is the pretty useless quick start guide and having 120+ pages of manual to search for proper guidance.
Excellent
Excellent
Good
Really good sound, excellent noise cancellation
WH-XB910N 25/02/2024 by Jewel B (United Kingdom)
Bought at the airport as I needed good over-ear headphones that I could plug into aeroplane movie jack. Surprised how good the sound quality was, how effective the noise cancellation.
Very worthwhile purchase.
WH-XB910N 24/02/2024 by Rogers headphones (United Kingdom)
I really enjoy using this grape product. The sound quality is excellent, and the noise cancelling feature is excellent.
Excellent
Excellent
Excellent
Fantastic Audio Quality Headphones 🎧
WH-XB910N 23/02/2024 by Bern0903 (United Kingdom)
Sony are renowned for manufacturing high quality Audio, Visual & Communication Products. These WH-XB910N headphones are no exception either. They faithfully reproduce your audio to crisp, responsive audio frequency levels. They are extremely comfortable to wear throughout the day or night. The rigid design frame help to make the product more robust and practical for foldaway holiday storage or regular daily use. The extra bass level is highly noticeable, you may want to customise your preferences within the Sony Connect App, available for both Android or iOS platforms, to enhance your listening audio experience. Quick 3 hour charge time should give at least a day usage. Rain Shower proof, but please do not immerse. Lined, zipped Carry Case is an added boon. Enjoy 😊 🎧 🎵🎶🎶🎵
Excellent
Excellent
Excellent
Noise cancelling
WH-XB910N 22/02/2024 by Clare84 (United Kingdom)
Great headphones. Sound and bass quality is great ,
Excellent
Excellent
Excellent
Value for money
WH-XB910N 20/02/2024 by Dinjoaudiphile24 (United Kingdom)
I was hesitant to buy this model just because it was not popular compared to the rest of the higher priced models of its type. Boy I was dead wrong. Thank heavens I did not buy the over priced higher models. The model lacks the aesthetic and cosmetic qualities of the higher models but more than makes up for punchy bass especially when using the Sony connect equalizer application. Multi device connectivity makes it practical and quick blue tooth connection is good. Immersive in audio experience without hurting the pocket. Don’t judge it by its looks
Excellent
Average
Excellent
Perfect!!!
WH-XB910N 19/02/2024 by Doc 5 (United Kingdom)
I always buy Sony headphones. Quality and ease of use at a good price is a Sony standard when it comes to their products for example, I bought 2 Sony tablets in 2013/14...and they still work.
Excellent
Excellent
Excellent
Wow Great features and audio
WH-XB910N 17/02/2024 by Naija (United Kingdom)
I can move around and work hands free in heaven. Looooove this. Audio is really fantastic. Takes me on a musical high
Excellent
Excellent
Excellent
Better
WH-XB910N 17/02/2024 (United Kingdom)
I love this song headphone. Am well satisfied with the product, the sound is amazing
Excellent
Excellent
Excellent
Best headphones
WH-XB910N 13/02/2024 by Aharris55 (United Kingdom)
I purchased these as a present and from recommendation s front a freind. There are the best headphones I've ever bought the fit us great and easy to adjust sound quality is great as us battery and charge time
Excellent
Excellent
Excellent
Superb all-round performance on a budget
WH-XB910N 10/02/2024 by DOUGITOONS 1 (United Kingdom)
I bought these headphones approx a month ago from Birthday money. I wanted a reliable brand for build quality and sonic experience. I had recently bought my daughter a pair of WH-1000XM4s and loved them. I love my Sony AG9 55" TV. So my baseline was set. I didn't take a good showing from Sony for granted, so read Nd watched many reviews and comparisons. On paper, these were a step above most in their 0rice point in most metrics. So I took the plunge and bought it. I love the case. The charging cable though is was too tiny and ineffective/impractical. The Headphone cable for wired listening though my Android is superb; butt you'll need an adapter if you have no 3.5mm sockets on board. I love the comfort of the fit on my head or my ears. The sound is plentiful and fairly balanced especially for an Extra Bass specification. The battery time is way better than what I had experienced previously. A great piece of kit. Thanks Sony
Excellent
Good
Excellent
Happy with headphones
WH-XB910N 10/02/2024 by Richiefin (United Kingdom)
Great sounding headphones, light and comfortable with pretty good noise cancelling and extra active listening function so you can hear external noises clearly. Swipe functions on the side easy to use. They say extra bass and they do deliver on this. I prefer a more middle and less bass which is possible with these as the headphones app allows you to set your own custom frequency profile, as well as in app programme to help you choose if your not sure how to operate graphic equaliser. For £130 I would like them to have a touch more high end finish as they are mainly plastic and vinyl.
Good
Average
Excellent
Not very happy
WH-XB910N 09/02/2024 by Red Chef (United Kingdom)
I've these headphones for a few weeks now. The sound is graet. BUT, What a surprise when I lent it to a friend next to me to listen to a voicenote only to realise that they are not private. Anyone next to me whole using these headphones could easily and clearly hear my telephone conversations or what music I'm listening to. I'm highly disappointed. For the cost I thought sony would be better.
Excellent
Poor
Average
Hi Red Chef,
Thank you for your feedback.
We're sorry to learn that the headphones leak sound.
We can confirm that the fit is a huge part of preventing sound leakage, we recommend checking the following link explaining how to wear it for a maximum comfort and performance.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Outstanding performance
WH-XB910N 08/02/2024 by Calacator (United Kingdom)
Since I bought it and used it it has been the best experience in sound and quality. Simply remarkable...!!
Excellent
Excellent
Excellent
Left Side Broke Within a Year
WH-XB910N SNA BZ 07/02/2024 by marie23 (USA) Verified Purchaser Verified
I bought these headphones in June of 2023 and really liked them. I thought the sound quality was pretty good, and the headphones were comfortable to wear for extended periods of time. However, by February of 2024, the plastic above the left earpiece cracked and left it dangling only by the internal cord. Sony won't replace the headphones or offer a refund because this constitutes "physical damage" (even though I found a bunch of people online who this also happened to). I stored my headphones in their case, I never dropped them, and all I was doing when they broke was trying to put them on. This clearly is a manufacturing problem and Sony's customer service has been horrendous. Their only solution is that I could pay to have the headphones serviced (which I could probably accomplish myself with a glue gun). A complete waste of money and time. I'm never buying from them again and I suggest you don't either.
Good
Poor
Good
Poor
Good
Hi Marie23,
While we're glad that you like the audio quality and exceptional comfort, we are sorry to hear what happen with your WH-XB910N headphones. This is not the experience we want you to have. Maybe there's something that we can do to help you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH-XB910N:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Great noice cancelling tech
WH-XB910N 04/02/2024 by aokgorse79 (United Kingdom)
For the price point the headphones offer great tech performance
Excellent
Excellent
Excellent
So Happy
WH-XB910N 30/01/2024 by Goodrood (United Kingdom)
Just getting back into Hifi after many years without a decent system, read the reviews and decided these was the ones for me, Absolutly delighted with them, deep base (not over the top) Crystal clear sound and excellent noise cancellation all in a foldable format and fits in a neat case. With high Quality construction and suberb battery life what is not to like
Excellent
Excellent
Excellent
Controls!!!
WH-XB910N 30/01/2024 by DDTT (United Kingdom)
Good sound Track change & volume controls are rubbish to say the least would of bean better with buttons had over a week still can’t get a hand on it just inconsistent or refuses to change not impressed with the EQ part of the app Apart from that it’s great use all the time Comfortable even after wearing for 8 hrs straight Would recommend
Good
Excellent
Fair
Hi,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the touch sensor.
We recommend trying the steps below to resolve the issue: https://cutt.ly/PwZ6TvXd
If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Don't work
WH-XB910N 25/01/2024 by T E D (United Kingdom)
The headphones don't have a good connection to Bluetooth. Sent back for refund
Poor
Fair
Fair
Hi,
Thank you for your review.
We're sorry to learn that you have experienced Bluetooth connection issues with the Sony WH-XB910N headset that you had to return it for a refund.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Sony excellence again, A loyal customer
WH-XB910N 24/01/2024 by Mesmiff (United Kingdom)
The best headphones i have tried and I have tried many
Excellent
Excellent
Excellent
Poor quality
WH-XB910N SNA BZ 24/01/2024 by Xb910 (USA) Verified Purchaser Verified
earphone broke after small 1 foot fall bad quality
Poor
Poor
Average
Hi Xb910, We regret to hear that the headphones broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
An absolutely insane pair of headphones.
WH-XB910N SNA BZ 22/01/2024 (USA) Verified Purchaser Verified
I have been using these headphones for about a month now, and I must say they are absolutely amazing. The sound quality is crisp and clear, and the build quality is top-notch. The bass is beyond impressive, and the 3D sound feature is simply mind-blowing. It feels like you are in a room surrounded by speakers, and you can easily determine the direction from which the sound is coming. Moreover, the features on this thing are just mind-blowing. One of its sides is touch-sensitive, and you can adjust the volume, skip, or playback songs from there. I highly recommend these headphones without any hesitation. You won't find a better deal than this.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Haris Asif, We appreciate your detailed feedback. We're very glad that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
Excellent
WH-XB910N 19/01/2024 by Meesh727 (United Kingdom)
Bought because I don’t like in ear and my son recommended
Excellent
Excellent
Excellent
Fantastic
WH-XB910N 19/01/2024 by Suzik8 (United Kingdom)
Got a loan of this item will in hospital and had to buy one as soon as I got out, it completely changed my life.
Excellent
Excellent
Excellent
Extra base headphones
WH-XB910N 18/01/2024 by 409eepr (United Kingdom)
When I first tried these headphones there was much too much base. It was distorting the lower frequencies in any music. Using the app I turned off all the preset response curves,greatly reduced the base and left the upper frequencies responnse flat. This turned the headphones into something that was pleasant to listen to. The build quality is good at this mid price and the bandwidth and dynamic range justify the price. However you have to get rid of the excessive base. Anyone who thinks they need this base response should in my view, get their hearing tested.
Average
Excellent
Average
Hi 409eepr,
Thank you for your feedback.
We're sorry to learn that you don't like the Bass level on these headphones, yet, we're glad that you managed to adjust the settings to your liking.
You can also use the Headphones Connect app to set the CLEAR BASS function, the following link explains what can be done using the app: https://cutt.ly/OwLmpHcq
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK