Product Reviews

Thank you for sharing your fantastic review, DTee!

We are absolutely thrilled to hear how much you love your XAV-AX3200 receiver and that you decided to choose it again for your 1996 Mazda pickup! It’s incredibly rewarding to know that you are so pleased with the fit, the sound, and the excellent appearance of the unit in both your 2011 Toyota Camry and your second vehicle.

Hearing that both installations went smoothly and that you can't recommend this receiver highly enough is the best feedback we could ask for.

Thank you again for your strong endorsement and for choosing Sony to upgrade the driving experience in both of your vehicles!

Best regards,
Gus, Sony North America Customer Support

Thank you for your review, Aramk. We are very glad to hear that one of your XAV-AX3200 units is working flawlessly, as we designed these head units for seamless and reliable in-car entertainment. However, we are truly sorry to hear about the freezing issue you and your wife are experiencing with the second unit, especially since you're using it with a new iPhone 15. This is certainly not the experience we aim to deliver.

We understand your frustration with the closed return window and the lack of response from the seller. We want to assure you that we are here to help resolve this. The behavior you describe is not a standard feature, and it sounds like a connection or software issue.

We would like to suggest a few troubleshooting steps that have been known to resolve similar issues:

Check the USB Cable: Since this issue happens with a wired connection, a key factor can be the cable itself. We recommend ensuring you are using a high-quality, Apple-certified Lightning cable. Sometimes, a different cable can make all the difference, especially with a newer phone model like the iPhone 15.

Check for a Firmware Update: We regularly release firmware updates to improve performance and compatibility with the latest devices. Please check the Sony support page for the XAV-AX3200 to see if there is a newer firmware version available to download. Updating the unit may resolve the freezing issue.

Perform a Factory Data Reset: If the above steps do not work, performing a factory data reset can help clear any software glitches that may have occurred during installation or initial setup. This will return the head unit to its original settings.

If these steps do not resolve the issue, we recommend that you reach out to our dedicated support team. They are equipped to provide more in-depth troubleshooting and can explore service options to ensure your second unit works as reliably as the first.

For contact information, please visit:
https://us.esupport.sony.com/support/s/support-contact?category=car

Thank you again for choosing Sony for both of your cars and for sharing your detailed feedback with us. We hope we can help get you and your wife back to enjoying a great hands-free experience on the road very soon.

Gus, Sony North America Customer Support

Hi Tim, great! We're glad you like your new car stereo! Thanks for choosing Sony. ~Earl

Hi Btman,

Thanks for sharing your review and experience with the XAV-AX3200. We're glad that you like the durability, Bluetooth connection, and user-friendly functions of the media receiver. Your feedback about the USB function is greatly appreciated. For optimum performance, make sure that the software version of the unit is up-to-date. If you are using a USB cable, make sure that it is secured and connected properly. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi nolanfan, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following these links:

https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428631.html

https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428608.html

https://www.sony.com/electronics/support/articles/00234060?utm_source

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl