4.1 based on 123 customer reviews
24
8
5
13
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Great Sound Never Lose a Pair again
WIC100/W 04/06/2026 by Jlewis813 (USA)
Love these headphones received them 2 years ago still in great condition only I wish the had magnets on the earbuds to connect on chest like the older editions
Excellent
Excellent
Good
Excellent
Not worth it
WI-C100 09/04/2026 by Music Lover 22 (United Kingdom) Verified Purchaser Verified
These are not my favourite headphones. I can’t run with them because they keep falling out my ears no matter which tops I place on the ear buds. The set up was over complicated for what these are. They keep turning themselves off. When I’m doing stuff around the house and have them on, I can’t move my head too much as it pulls them out my ears. I’ve already lost one set as they fell off my shoulders whilst I was shopping and I had to speak to someone. I didn’t realise until a little later. My daughter bought me a second set and I still feel the same way. They’re too expensive and there are cheaper sets that play better.
125 Customer Reviews
Good sound considering the price
WI-C100 15/06/2026 by Pauly69 (United Kingdom) Verified Purchaser Verified
Very good for a spare/backup the wiring occasionally snags on my hooded top Volume/ track select control works well .
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WI-C100, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Additionally, we recommend checking the following link to wear and adjust the headset for your maximum comfort: https://cutt.ly/Ot8oA7IN
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Great Sound Never Lose a Pair again
WIC100/W 04/06/2026 by Jlewis813 (USA)
Love these headphones received them 2 years ago still in great condition only I wish the had magnets on the earbuds to connect on chest like the older editions
Excellent
Excellent
Good
Excellent
Hello there,
Thank you for choosing Sony!
It brings us great joy to hear that your WIC100 headphones have remained in excellent condition after two years. Your loyalty and continued use mean a lot to us. We appreciate your thoughtful suggestion about adding magnets to the earbuds, similar to older editions, and apologize for any inconvenience this might cause. Your feedback is invaluable as we strive to enhance future designs.
Best regards,
-Fred
Bad crackling in one ear
WI-C100 30/05/2026 by Ace77 (United Kingdom) Verified Purchaser Verified
I was replacing a pair of c100s I bought 14 months ago. The left ear died. I've now purchased 3 pairs over the last 5 weeks. Each pair has distortion in one ear. First 2 it was left ear 3rd was right ear. It's not at higher volumes either. It's a distinct crackle at all volumes. Very irritating when listening to podcasts. Not as bad with music but you hear it and the balance is off. I've sent an email to support with no response
Poor
Good
Average
Plastic on buttons is defective. Sony won't repair
WI-C100 28/05/2026 by nungas (USA) Verified Purchaser Verified
I bought this because I had loved the specs. The plastic covering the buttons disintegrates, made of poor quality. Sony won't do a warranty claim, cause they say is accidental damage. Purchase knowing this issue. I won't buy this product or maybe another Sony product again.
Good
Good
Good
Poor
Average
Hi there,
Thanks for the feedback. We're so sorry to hear about what happened to your headphones. We completely understand why you're disappointed.
We really appreciate you bringing this issue with the button covering to our attention. While our warranty strictly covers technical defects rather than physical wear and tear or accidental damage, we still take your feedback about the material quality seriously. We want to build things that last, and your experience helps us do better.
We appreciate you giving Sony a chance with this product, and we truly hope to earn your trust back in the future.
Warm regards,
Estefany
Amazing headphones
WIC100/B 20/04/2026 by Msau (USA)
Idk if they have made any major changes to these. But i have a pair from idk 5 years ago that i have used everday, in the sauna, and work (im a welder) etc. and the things are so old my buttons are worn flat, the rubber fell off the backs and i stepped on them and cracked them, yet they still freakin work perfect. They hold charge they sound great they have good bass i mean these headphones are insane. I randomly am writing this review because my 200$ axil headphones broke and i have to use these again temporarily. But i think i might just replace with another pair of these honestly.
Excellent
Excellent
Good
Excellent
Hi Msau!
Thanks so much for sharing your review with us.
It brings us great satisfaction to hear that your WI-C100 headphones have survived years of hard work and heat! It is awesome that they are still going strong even after everything you've put them through.
It means a lot to know that you'd choose Sony all over again!
Warm regards,
Estefany
Not worth it
WI-C100 09/04/2026 by Music Lover 22 (United Kingdom) Verified Purchaser Verified
These are not my favourite headphones. I can’t run with them because they keep falling out my ears no matter which tops I place on the ear buds. The set up was over complicated for what these are. They keep turning themselves off. When I’m doing stuff around the house and have them on, I can’t move my head too much as it pulls them out my ears. I’ve already lost one set as they fell off my shoulders whilst I was shopping and I had to speak to someone. I didn’t realise until a little later. My daughter bought me a second set and I still feel the same way. They’re too expensive and there are cheaper sets that play better.
Hi,
Thank you for your feedback.
We're sorry to hear about your experience with your WI-C100, and that the headset didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.
Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort and fit: https://cutt.ly/otFEcBwJ
Additionally, we'd like to highlight that the headset turns off automatically due to low battery. In this case, make sure to fully charge the headset before using it, following the steps here: https://cutt.ly/3tFEmq0l
To check the remaining battery charge, you can follow the steps here: https://cutt.ly/ZtFEmckQ
In case the issue happens while the headset is charged, please try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/rtFEQuKl
2. Reset the headset by following the steps here: https://cutt.ly/StFEQxAc
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/MtFEQTzy
Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Love them but Win11 doesn't seem to.
WIC100/L 17/03/2026 by Butterbean (USA)
I've had 2 of these WC 100s for several months. Love he battery life & sound. I recently upgraded my laptop to Win11 and constantly have problems with both sets. I pair/re pair over & over, clear my cache, restart everything, I've tried the troubleshooter, nothing lasts longer than maybe 30 minutes. They start skipping, say they aren't connected, I delete them & re pair again. They both work fine on my phone and tablet. Is this a Win11 thing? I really like these a lot but very frustrated that I'm having issues. Any hints?
Hi Butterbean!
Thanks for your feedback and for sharing your experience with the WI-C100 headphones. We’re glad to hear you love the battery life and sound quality.
At the same time, we’re sorry to hear about the connection issues you’re facing after upgrading to Windows 11.
To help resolve this, please try the following steps:
-Reset your headphones by connecting the headset to an AC outlet and pressing the (volume +) button and the (volume –) button simultaneously.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541012.html
-If that doesn’t work, perform a factory reset by turning off the headset, then pressing and holding the (power) button and the (volume –) button for about 7 seconds.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541013.html
For additional recommendations, please visit this link: https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000534702.html
If the problem continues, don’t hesitate to contact our support team for further assistance at https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Warm regards,
Estefany
The best I've had
WI-C100 23/02/2026 by JDUBZ (United Kingdom) Verified Purchaser Verified
I love this! Great sound, long lasting battery and you can easily tell when you've turned them on and off, which I cannot say for other popular earbuds.
Excellent
Excellent
Excellent
Best Ever!!!
WIC100/B 07/02/2026 by Betty Spaghetti (Canada)
I bought the Sony C-100 wireless in ear headphones14 months ago for my son and 2 weeks ago he accidentally left them in his jeans pocket when doing his laundry so they went through the full wash cycle. He naturally thought they were kaput so purchased a new pair same brand and left the old ones with me. Lo and behold 2 weeks later I see them on my desk and decide to try them and Voila 3 days later and they are perfect! Go figure! I knew they were water resistant but never expected this outcome. Will recommend the Sony WI-C100 to family and friends and after hearing my story am sure they will purchase these headphones. Thank you for living up to your name and beyond.😊
Excellent
Excellent
Average
Excellent
That is such an incredible story, Betty Spaghetti!
We are absolutely amazed to hear that your WI-C100 headphones survived a full trip through the laundry and came out sounding perfect. While they are officially rated with IPX4 water resistance to handle splashes and sweat, going through a complete wash cycle and still working two weeks later is a true testament to their durability!
It’s wonderful to know that your son loved them enough to immediately buy a second pair, and now you have a bonus pair that lives to tell the tale. Thank you so much for sharing this story and for recommending Sony to your family and friends—loyalty like yours is exactly why we strive to build products that last.
Thank you for being a part of the Sony community!
Best regards,
Gus, Sony North America Customer Support
Great all-round headphones
WI-C100 26/01/2026 by tomao (United Kingdom) Verified Purchaser Verified
Great, reliable product at a very competive price point - good sound and excellent battery life.
Bad quality
WI-C100 16/12/2025 by Gegee (United Kingdom) Verified Purchaser Verified
Really bad sound quality not like them I did throw them away
Hi,
Thank you for your feedback.
We're sorry to hear that the sound quality of your WI-C100 didn't meet your expectations. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
You can use the Sound Connect app to adjust the bass level following the steps at this link below: https://cutt.ly/9rm6efMR
Regarding the sound issue, please make sure to follow the steps here and test again: https://cutt.ly/qrm549d0
If the issue remains, follow the steps below:
1. Make sure that the headset is updated by following the steps here: https://cutt.ly/rrnhRq3Y
2. Reset the headset by following the steps here: https://cutt.ly/IrnhRhRH
3. Initialize the headset by following the steps here: https://cutt.ly/TrnhRTLF
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Great Base!
WI-C100 12/12/2025 by Lyv1 (United Kingdom) Verified Purchaser Verified
I bought it a few weeks back and I love it! They are great!
Great battery life and amazing sound
WI-C100 27/11/2025 by nshaik (USA) Verified Purchaser Verified
I bought these to use when jogging and I'm very happy with these overall.
Excellent
Excellent
Excellent
Excellent
Excellent
Thank you for your review, Nshaik!
We are so pleased to hear that you are very happy with your WI-C100 headphones!
It's especially rewarding to know that they are performing well for you during your jogging routine. We designed these lightweight headphones to provide reliable performance and comfort for active use.
Thank you again for choosing Sony!
Best regards,
Gus, Sony North America Customer Support