Product Reviews

After using another brand for decades, I wanted a change. Thinking Sony would be good quality, this lacks it! If you need something for calls, stay away as I now supported Sony, and can not return it. Congrats Sony! You have $100 of my dollars for a paperweight. Every person I speak to, says it is horrible. Going to bite the bullet and go back to what I am used to.

These stopped working within a month and I got a replacement that also quit.

What is headphones three years ago and he was just looking at the Sonny website thinking about updating to a newer pair when I saw some of the reviews about this product and was stunned. Not only did I find these headphones work extremely well there extremely well constructed they’ve lasted for three years now without really any issue the sound quality is much better than I expected. I have a degree in audio engineering and have used tons of headphones Sony is the staple in every studio across the country maybe the world. I feel that the build quality of these lives up to that standard. Also, I found it’s really cool that they vibrate when your phone rings so that you don’t have a ringer in your ear. The battery lasts about 20 hours when you first get them but after a year or so maybe about 14 which is more than enough. I plan on buying the next pair up after having such good luck with these

I bought this wireless bluetooth headset on May 29, 2020. I have used them two days now on May 30th and 31st for work with my new HP laptop. Saturday they were on 12+ hours and Sunday 10+ hours. Used them with my iPhone 11 Pro Max yesterday 6/1/20 while driving(only used one earbud so I could hear sounds around me). Today 6/2/20 I got up at 7:00am(times are Eastern) and started using them to listen to Vinyl Classic Rock on iheart radio on my iPhone 11 Pro Max and still using them and I have to say they have the most amazing stereo sound I have ever heard! I would recommend this headset looking in the $50 price range. $49.88+TX at Walmart. This is where I purchased this headset.

I bought these headphones for my dad back in December 2019 but he ended up giving them back to me saying he prefer some other kind and I was wondering why until I used them.....let me just say first things first the quality of the sound is great but why does it not stay connected to my phone for a long period of time....every time I connect to listen to music I have to exit out the app to reconnect the headphones every few minutes into listening......why?

I bought these headphones due to the fact hat my Lg headphones finally have up after 5 years and did not make that model anymore. every time you move, the headphones pick up the rubbing noise. very very very annoying. due to the virus, i cant even take them back right now.

Bought it about 3 months ago. Worked well the 1st month, I could hear and speak perfectly but then I started hearing crackling noises through the speaker then I couldn't hear the other person speaking back to me and they couldn't hear me. I can only listen to music but I cannot speak to anybody through the speaker.

This product performed well for a few months to be fair. I work outside on rooftop, and the earpiece cables do not react well to changes in temperature. Both earpiece cables have cracked, split and severed the sound. Actually, one earpiece is completely missing as the cable was not substantial enough to keep it connected once the "protective" sleeve around the wires cracked. Now I have a $60 paperweight.

Its very good quality product and I'm happy with it, with the price range $$ Thanks Sony ! buy Only Original items for satisfaction ✌ Many copies are available in the market for cheap $$

My question is why are these still on store shelves. I've bought 5 units just to prove they are defective straight from the manufacturer (of course I've returned them all). I kid you not, these have an issue straight from the production line. I've literally bought 5 units so far and most have died within a week. You, Sony, need to recall this model and figure out the issue, from the looks of it, customers who have bought this product have developed a bitter taste for the Sony brand. I myself love Sony and know that this is just manufacturer defect and that not all Sony products have this issue, but I'm not everyone. Heed the warning Sony. Oh and the microphone on these and the WI-C200 are probably the same exact mic, both are no good; the person on the other side always says it sounds muffled on both models. Constructive criticism that's all.

Just bought these. Made a phone call. The microphone housing is such garbage that I can lightly rub my finger around the whole headeset and both myself and the person I'm talking to can hear it. If you are paralized from your neck down and can't move, these would be great for you! Sorry but hearing the mic rub against my shirt is beyond unacceptable. Called Sony and they said uhhh no you can't adjust the mic sensitivity. Anyways, besides that, I'm pretty sure the gi Joe's I played with when I was a kid were made out of better materials than this giant failure. Do you guys test your products before you ship?

I was told to call Sony directly to get a replacement, and I called. To my disappointment, I was told to press the useless button of play and hold onto the power button for at least 5 seconds. I did everything and nothing works. Yet, the person on the phone would not believe saying that I have to test it while she was on the phone with me. How can she tell if I do it or not? Also, what that is got to prove anyways? The headset won't even charge to begin with. I plugged in it and the red button showed up, then it turned off by itself and nothing was charged for hours. I pressed the power button many times, and I even charged it overnight for hours and still, not charging. It is basically a piece of junk that Sony manufactured. I am so disappointed in this product. I always thought Sony made good product, but this time, it is a piece of junk. No wonder you would not want to take it back or replace it because the result will still be the same.

its not connected to my hp laptop and also not connected any other laptops

I have bought this headset on Nov, 2019. From past few weeks I am having bad listening experience (buzzing sound). So irritated with this product of Sony. Till now I don't have any issues with Sony.

One speaker went down after 2 -3 years using.. pity..

Have had these for almost 2 months. Although the sound quality is good people on the other end of the line say my voice muffled and they have a hard time understanding me. Often they say they are getting an echo and sometimes when I use it I can hear my voice echoing. If you have a bigger neck the rigid plastic does not rest properly on your neck. You can always feel it. It is boxed and you cannot see the device before purchase. Also, there is no carrying case. I had to find my own bag. My friends who have traditional headphones seem to have cases from the manufacturer. Not getting one from Sony adds cost.

Worked pretty well for 4 months then had trouble recharging and then sound in only one ear peice. Warrranty for a year but too much trouble even though I paid too much at Best Buy because I needed something right away. Last Sony TV I bought lasted only about two years. I'm seeing a trend here. Note to self, no more Sonys.

When I connected it to my playlist I was so happy with the sound. Incredible. Then I received my first phone call using them and the caller could barely understand me. I called someone else and the same result. Disappointing! I need a similar style that is perfect for phone calls AND music. Is that asking too much. I'll return tomorrow.

I bought these headphones about 7 months ago and I'm disappointed by how quickly they deteriorated. Since last month, whenever I try to play any media from my laptop with the headphones connected, it sounds like it's trying to play a badly scratched CD, which makes it impossible to watch/listen to anything using the headphones. I made sure my bluetooth driver on my laptop was up to date and double checked the headphones weren't connected to another device but I am still unable to use them with my laptop. More recently, I noticed issues while connected to my phone as well. Sometimes the audio comes though very choppy like my connection is going in and out. Sometimes the play/pause button doesn't work. And other times, if I pause something I'm listening to, when I press play again there's no sound at all, even though my bluetooth settings on my phone tell me I'm still connected to the headphones. I have a bluetooth radio and speaker that I use with my phone regularly and neither device has caused me problems like these headphones do. They're inexpensive but definitely not worth it if they start causing issues like this after only 6 months.

Just purchased yesterday. Keeps disconnecting and reconnecting during calls. SkullCandy less expensive and never an issue. SONY is a waste. Name too big, better brands less known.

I bought C400, 6 months before, till the date it works perfectly. From last week, it starts creating noise disturbance when connected to my Mac book. But If i try other model headphones with my lap, it works perfectly with my mac. So i come to end, there is some problem with my wireless heaqphones. Can you please help me to reset the bluetooth driver.

After 6 months give or take my right earphone randomly loses sound. Left side works at all times. Right side works whenever it feels like it. I really like these earphones. Sound, bass, and battery life. Was hoping I would get at least 2yrs out of these. Specially cause I only use them for work. When I need to block any extra noise out.

I've used these every day for a year and a half whether out of the house or doing work on my computer. It's so easy to switch the bluetooth between devices so it's super fast to go from business to pleasure. The audio quality is very crisp and the sound (with both buds in) appears to come from within my own head, it's wonderful. Obviously, with it being such a small package, the bass is sacrificed in order to provide more focus on the 20 hr runtime. Very few other manufacturers are offering headphones with that level of peace of mind, and I'm not sure I would trust their sound quality to be on par with Sony who has a long history of incredible sound reproduction. My favorite way to wear these headphones is to run the cables around the back of my ear, and over the top. This makes them extremely secure; utilizes most of the cable (so there's nothing to manage); is incredibly comfortable; and surprisingly nobody ever seems to notice I have them in because they're always coming up to me and talking before I have a chance to pull them out. Indeed, the buds on these phones are designed so well that I usually end up wearing them for close to the full 20 hrs a day sometimes; I just don't even realize I have them in. My pair recently wore down from hard usage (and improper care) and I fully intend on getting another pair to replace them becuase there's just nothing that compares yet, especially at this price point. The neckband style, while offputting at first, has me sold as being the most suitable for an all day, everyday user. Simply pulling out the ear buds and tucking them into the shirt means that they're available for use immediately. This is compared to other systems where the user must actively stow and retrieve their headphones. Beware! If leaving them on, be careful about wearing a messenger bag, The strap will lay right across the cables and tug at them causing wear (this is how I eventually broke mine after 1.5 years). If feeling self conscious about the neckband, don't worry, nobody pays any attention to it. Some options to help disguise it, though, are to wear a collared shirt or a scarf. But seriously, I think it actually looks futureistic (in the best way) to wear the neckband, I wear it with t-shirts all the time. The only thing missing is an option to pass through mic audio for when walking. The mic is actually of a good enough quality for this.

After 2 weeks of use they simply don't turn on. One day they were fine next day took off charge and nothing

2nd pair. Not worth the money and wish I would have just returned them. Went thru warranty and still more issues. When working out they seem to get sweat inside and stop working makes static noise. Then cut out. Aggravating to say the least. I just contacted them for a 3rd time via email support email address. Let's see if they reply.

I bought two months ago but cannot try for a week. I have problem with connection. I returning it two times to Sony service but they said they just format for the first and nothing for second returning as there is no issue. Sound corrupted and after a while it’s disconnected by itself, headset and phone buttons not effect each other. The real issue seems especially with iPhones podcasts. The real issue seems especially with iPhone’s podcasts.

Worst product I ever purchased. Gonna be my third time returning them within a month. 1st time they were broke out the box only one ear worked 2 and 3rd time battery just stopped won't keep a charge. So disappointed in Sony in the product, absolutely terrible

Callers say the sound is muffled and it is difficult to understand me.

Chose this item as a service anniversary gift from my job. I was waiting to cut the cord for earbuds, which I have only used Sony, but this product isn't real good. I couldn't get them to connect to my iPhone or iPad, only my iPod. Had to call customer service for help, their suggestion worked but now it doesn't work for my iPod now only the phone and iPad. When I do use it the sound is so choppy the its not even worth using it. I commute to work by train so I listen to the news and music every morning and afternoon. Back to the cord! I should have picked the Camelback as my gift, dang it!!!

Hi, I have been using wic400 bluetooth headset and it stopped working after a while. when i visited sony service centre they said its water logged. where there is no way of water logging. i never put that in water and never used it in rain. i use only at gym. then i came to notice that there was a manufacturing defect in the product that it doesnt close the charging port properly. because of sweat that caused in gym it doesnt turn on. its totally a problem from sony side and now they are not ready to replace it. job number - j91220422