Product Reviews

I originally bought these in May 2019. In October, they stopped working. It took about two weeks to get a replacement pair. Those lasted a couple months then same thing. The next pair lasted three weeks. The next pair maybe a month and again, same thing - they just stopped functioning. By this time I was furious, but got no offer of a refund or replacement with a different model. Tonight the fourth pair stopped playing in stereo. Am I supposed to just give up and let them keep my money? Because I won't. But I spend an hour on the elliptical every night and four days a week I do additional training. My music is essential and wearing a wired pair is cumbersome and sometimes dangerous. I am sick to death of waiting two weeks between receiving my next defective pair. So please avoid the huge mistake I made.

These are very poorly designed. The side with the buttons feels like you have a weight in your ear and is constantly pulling the other lighter side out of the ear. Sound is great but these are the most uncomfortable headphones at a high price. Much better options out there.

I got these a bit ago for my birthday and they were really good for the first few months, but after using these as my main workout earbuds for those few months, the right side started to give off this awful static noise, and the battery only charges to 50%! Not really worth the price considering how much use I got out of them.

Got this as a Christmas gift. This is my first pair of wireless headphones and I’m never going back to wires

I bought this a little while ago. Only worked for an hour. It will not charge properly. It is off to warranty for exchange. Support through chat was very helpful. Now, after reading these reviews I'm sorry I bought this product. Sony are you seeing all this feedback on the problems with this product? Any action apart from exchanging for same? I would like to exchange it for a different model. I expect more inconvenience and frustration.

Bought these in May 2019. By October, they bricked. Replacement pair lasted six weeks and same result. The second replacement pair died last night. Now waiting on fourth pair. Replacement process takes a couple weeks. Hate cord dangling around while I am on the elliptical. Sony refuses to offer a refund or even a different model which might work. I am done with Sony

I was given them as a present and wear them every day on the train to work. So easy and comfortable to use.

I bought this on 18th December 2019 and within 10 days they broke. I cannot turn them on properly. I can still hear sounds outside the earphones when switched on

i bought it at Best Buy, they only gave me 15 days to use, that was not enough time to realize that the call quality was really bad and people i was speaking to could not hear me and then they refused to return my product

Product was great for a few months then I had to place them on the charger all the time just to get 30mins worth of use our of them.. Also nobody was able to hear me talk there was lots of what I cant hear you and back ground noise.. Now Headphone will not charge at all. Charge light comes on for a second and then stays off.. Please redesign headphones and resend out to your loyal customers.. Hope I don't have the same issues with your new WH-1000X M3s I just purchased.

The mic Sounds awful, they doesn’t fit very well in ear too.

Not sure where all these negative reviews are coming from, because I've had these for well over 4-5 months now and they work fantastic. I workout at Planet Fitness, mostly lift and they work like a charm. They fit very nicely in the ear and mine will hold a charge for a few days... So I'm not sure what you guys are talking about. One of the best things I LOVE about these is the lack of interference from other Bluetooth users. I rarely hear any static or lagging/interference when working out. Highly recommend.

These constantly slip out of my ears as I'm running. The side with the controller is heavy so it pulls the earbud right out as you sweat. Just fine for the airport, average battery life... but not worth the price. Good if you can get a deal and not using them if you sweat.

Not enough battery life for long workouts, won’t connect to IPhone 11 and have tried every hack! Sucks, now have to spend another $150+ to get music!

they sound great and fit well, Best at canceling noise. The pause and play button gets a little finicky won’t always pause your song you may have to power them off. Don’t expect to use them while on the phone horrible person on the other side Will struggle to hear you. That’s a big deal to me because I need hands free due to work. Wish I could get my money back

Garbage!!! Worst product I’ve ever bought. Can’t believe Sony let this leave the R&D facility! Earbuds are a nightmare to get in, can’t easily switch between devices. Not a hope that these things will stay in during any kind of decent exercise and these things are meant to be for Sport! Ha!!! Joke! I’ll be bringing these back and I won’t be buying anymore Sony products. I’ll stick to apple in future. Lesson learned!

i bought this to use while at the office since they look lowkey plus listening to music as well. they are not comfortable on my ear at all no matter the tips or ear holders i use (they feel tight. battery... AWFUL!!!! i have to charge them roughly - times in the day and i cant seem to keep ambient sound off to see if that saves any battery. i keep having to go to the app every time i turn them on to turn off NC. honestly i wanna return these or change them for another different type of wireless earbuds. I'm super disappointed with these and i have use Sony FOR YEARS. For the price of these i seen and try better battery life and earbuds fitting. P.s i like to change them for another type of wireless earbuds.

Brought a month ago, great features, good sound quality and over 6 hours of playback. Charges quick to. Like when it notifies you of when the device needs charging, power off/on and blue tooth connected. Comfortable to wear don’t fall out when walking, haven’t run in them yet but think they will be ok. The control is a little on the large size but is easy to locate and use controls.

I bought this online a few days ago and so far so good. I am pleased with the sound quality, the fit and the battery life so far. I have a Sony Xperia Smartphone so I decided to get the Sony wireless headphones for my long bike rides and this works better than expected. The only thing I would say is that I wish it was a little louder and the little block piece was smaller/lighter.

I’ve had the product for some time now. As already mentioned, the microphone isn’t great but does it’s job for listening to music. Unfortunately, the piece to keep the earbud in my ear fell off and now the earbud will not stay in. I can’t find the replacement anywhere!

Horrific battery life: 90 mins on full charge. Awkward controls. Don’t waste your money.

I bought these earbuds to use at the gym. I want to drown out the sounds around me while listening to my music or podcasts. Unfortunately the earbuds just don’t stay in place. I tried the various sizes provided but none stay in my ear. The wire is too long and heavy, it pulls the ear buds out. Why was a wire clip not provided??? The problem of the weight could have been addressed with a simple clip. The wire is too long and heavy. As soon as it bumps into my shirt or shoulders the buds fall out. The sound quality is good, but that only matters if the ear buds stay in. In summary, don’t waste your money.

When I saw it I felt in love, so I bought it 2weeks ago. But after came the cold water. If I would like to listen something is great (music), but if I would like to use the headset, unfortunately NOT good quality. It doesen't filter the out noise and I can't speak with nobody, because I hear everything from outside. I can't use on the street when I walking or in the coffe shop. Soo the price and the quality they aren't in balance. I'm really sad. Thank you!!

I bought it a month ago and I have no complaints so far..great connectivity, easy to use, noise cancelling great..

Its reasonable for music. Very bad for calls. all the callers complain thats can't hear because of background noise. It cancels doesn't enhace the voice and dont cancel backgound noise. also has only one button to use google assit or ANC. you have to choose one function and loose the other. Battery life is very short

Had these for two weeks now. Fablous sound, completely blocks out background noise whilst I'm at the gym. Stays in my ears fine whilst running and pumping weights. Not used them for calling anyone so I can not comment. Works great with my Samsung phone. Would deffiently recommend. Only complaint is the control, needs to be slightly smaller.

Had these for two weeks and everything about them is good....apart from the battery life. Usually they won't last a day without running out which is a massive pain and means I have to keep the charging lead at close hand all the time. Also, when I was sold these in Dixons the salesperson said that the headphones were designed for sport and wouldn't slip out when you start to sweat. That's not true at all, they fall out as much as any other wireless headphones. Overall I'd say they are probably not worth the £85 price tag.

my set just went dead after 8 months of use. Tried reset, factory reset, just won't work to revive the set.

the sound quality is so good. I listen to different kinds of music depending on my mood and these headphones never dissapointed me. Very comfortable to wear. When using them for a phone call, ambient sound is turned on automatically. That helps me to understand if the surrounding might be too loud for the person I'm talking to. Microphones always amplyfy the sound of surrounding and sometimes we don't realise that what for us might be OK, for the listener might be too loud or disturbing. With ambient sound we can hear our how the sound gets amplyfied and decide rather to change location or we are all good :) love that product!

I bought these around a month ago and although the sound quality is brilliant, the part with all the buttons is heavy enough to make the left-side earphone fall out of the ear constantly. It only stays in place when walking.

Best ear buds I have ever used! WOULD DEFINETLY recommend.

I wouldn't recommend these headphones to my worst enemy. They're supposedly designed for working out but don't stay in your ears because the volume and play buttons are too heavy and bounce around uncontrollably. To make matters worse, now they won't even power on. I've had them just under one year. Do not buy.

I got these as a Christmas present and I have used them sparingly since then. These past 2 weeks I have been using them near daily until today when they wouldn't even power on. I tried doing a soft and hard reset as suggested in the manual but neither will work. The indicator still lights up when charging but I am unable to do a reset or power them on, either when charging or not charging. That's actually pathetic that they have already malfunctioned like this given the price tag. The sound quality is good, when the headphones actually work. Even then, as other users have mentioned, they fall out quite easily when working out due to the clunkiness and poor positioning of the remote. I'm the idiot on the treadmill constantly readjusting his earbuds because they constantly slip out. Please help me at least turn these things on, Sony. - a very disappointed customer

They were decent headphones for working out until the sound just stopped working in the left ear this morning. I've used them for 4 months and they are rated as sweatproof, yet here we are. Also, the weight of the control module is just too much. It constantly pulls either headphone out of my ears. I would not recommend this product to anyone for reliability reasons. 150 dollar headphones need to be built to a higher standard.

Don’t even think of buying these. I cannot use them to talk. I can’t be heard at all! For a SONY product it’s garbage

I bought these four days ago after my last pair of headphones finally broke. Pros: sound quality is great Features like noise canceling and Google are great. Cons: the control module is really heavy so when I run or do any sort of work out the head phones pull on my ears. The cord connecting the two is built well but because of that it's heavier too adding to the issue. The result is after about 20 minutes my ears hurt and I want to take them out which isn't great for workouts. Another issue is the battery life. I get about one good workout maybe a shorter second workout before I have to recharge. Which really stinks because I hate having to plug them in all the time. Because of the weight and battery life I'll be returning these.

Connection to my phone was quick, easy and without problems. I haven't had a single drop out. Sound quality and noise cancelling is very good. Only negative is - no case or bag provided and there is no top up charger included.

! First day of use only ! Man, is it good to hear rumbling bass, while also hearing your surroundings outside. This is what I've wanted for so long and was unfortunately discouraged from purchasing this product before, due to bad reviews regarding ease of use, comfort and an apparent sibilant sound signature. Well, don't trust those reviews. The sound signature is anything but sibilant. It's rich, detailed and kept lively by a really deep bass. A con to mention is a recessed mid-range, which can luckily be easily fixed by switching to the 'vocal' sound setting in-app. The controls are straightforward and customizable (Noise cancelling & quick sound settings via app.) If your ears have accepted previous Sony in-ears, these will fit too, although more snugly. These can be a little painful over time at first. The noise cancelling and listening function could be more refined. Noise cancelling is minimal in normal conditions, and only noticeable in very noisy places. It's very similar to Sony WH-CH700N, which you can try out at a store. The listening feature is the main reason I bought these, since the passive noise cancellation is really strong, but I wish it'd be a little more sensitive, especially to the user's own voice. Only higher voice tones are picked up clearly. Things such as vehicle noises are picked up well and walking around outside feels safe, though. Overall, I'd say these in-ears are great for just about anybody who knows how in-ear monitors are supposed to be fitted correctly. The build quality inspires confidence too. Let's hope they will not break within a year. Will update if possible.

Got these as a Christmas present 1st pair lasted 6 days and stopped working wouldn’t take a charge or power on and this was with minimum usage about 1hr per day for the gym only (I have the m3 for everything else) Returned to Best Buy and got a new set. Now after 4 months the same issue since I cannot return to Best Buy anymore I’ve been trying to trouble shoot the issue online myself with no success. Very disappointed!!!

I am a landscaper/lawncare guy and with in 1 year I need to buy a new pair of headphones. At 1st they were great, 6 months later the rubber protection on the buttons are rubbed off, and now 1 year later the right side speaker sounds like it's busted. I expected a lot more for a $150 pair of ear phone.

An excellent pair of noise cancelling earphones for the price. The build quality feels robust, the sound is good, there are lots of features and an app for some more control

I HAD to buy AirPods because of design of Apple iPhones - only one port on phone! So I protested & bought Sony instead of Apple (£159!). Maybe other phones also have the same issue. RIP-off!

The earbuds easily fall from your ears to the ground because the controller was illogically placed to dangle from one ear. Even with the largest earbud inserts utilized, the controller’s weight will dislodge the earbud and because there’s no clip or means of securing them to anything, they can easily fall off and be lost or crushed, unless you sit perfectly still and don’t move at all. Plus, the uneven and excessive weight tugging on your ear canal is quite uncomfortable and distracting. The battery life won’t last even two hours. Can’t pause or change tracks. Huge sized earbuds won’t fit into any kind of head protection. The microphone doesn’t allow anyone to understand you. Only half the volume of other Sony earbuds. The sound adjustment app doesn’t consistently work correctly or even allow the user full equalizer control and the sound quality isn’t great, but merely alright for the money spent.

I received these as a requested present less than three months ago. Sound has gone from bad to worse.

I would have kept these headphones but the wire is so short that the earbuds fall out of my ear. So I will have to return these headphones.

I use earbuds everyday not for sport use, but they are uncomfortable and simply don't fit. I've tried every provided rubber size, but they still fall out frequently, and stick out. I only use them for simply office tasks, so I couldn't imagine owning these while having a more active lifestyle.

I had since it released in the USA. Amazing except the following issues which could be addressed easily by Sony 1- ambient sound with phone calls and not good mic. Very bad!!!!!!!!!!!! Annoying!!!!! Bad engineering!!!!! Give the option to turn it off at least!!!!!! 2- battery life. It’s okay but not good as competitors. 3- adding clip to the wire.

I bought these two months ago and have used them moderately and taken good care of the earphones. Suddenly, only the right earpiece works. After much research have found that this is due to product deficiency. These have not lasted nearly long enough to make the purchase price worthwhile. Would expect this from cheap headphones.

Good solid fit (once I’d fitted the right earbuds - quite painful till then!), sound quality & noise cancelling excellent, but call quality is very patchy (possibly due to me using my IPhone SE - I can not vouch for newer models)

Pros - Great sound: bass and sound clarity - no problems with the noise canceling and ambient noise - great to use with Google assistant if you have an andriod but it takes away the control of the NC/AN Cons - hurts after wearing for more than an hour - sometimes audio goes in an out. not sure why. - Left side is too heavy due to long and heavy control - do4es not support 2 devices at the same time.

I got this as a Christmas gift, and the sound quality is amazing. Unlike any earbuds I've ever used, though it slips out of my ear, the noise cancelling isn't effective, and the audio often glitches.

Was given these headphones as a Christmas gift and I'm delighted with them. They are comfortable, sound great and have great features.

Had there for a while, got them because I was going on a road trip and my headphones had a bit of a clamp on the head so I got these, Good sound, Good quality, only flaw is that the controller is like in the wrong place, put the controller in the middle sony and they would be more enjoyable.

Im very glad to have this earphones because of the ir surprising secure fiting, their long live battery, their sweatproff and their amazing sound quality.

6 months in, Best headphones ever purchased. Sound is excellent especially the bass. Noise cancellation works, ambient works, it just works. Price is right for what they put in this thing, an engineering marvel!

Nice looking headphones nice sound but the noise canceling is the same on and off so no difference so going back to shop for a refund sorry sony

Great sound. But even with largest fitting they fall out the ear with moderate sweat. And my ears are average. Problem is weight of control unit.

So I purchased a brand new Sony NW A45/B Walkman and it is a great little unit with good features however nowhere does it say its equalizer is only compatible with 2 wireless headphones the 500 and 750. After buying a pair of Anzer Bluetooth headphones which are really nice and sound great I find that the Walkman will not change the volume correctly it's either off or loud. upon looking this up online I find that this is a common, and years old problem unaddressed by one of the oldest and biggest names in electronics Sony. Sooo I decided to buy a pair of Sony Wireless headphones should knock out the compatibility issue right? ... Wrong, now with the 600N headphones, which are not cheap I find out that the volume works correctly but not the equalizer, or the ambient /noise cancellation or any other advanced feature... had I known all of this before I would not have bought any of it. It is INSANE in this day and age 2018 that Bluetooth on a product only works IF.... I would not recommend these headphones (which are too heavy on the left and constantly fall off) or the player unless they fix the firmware to work with ALL Bluetooth headphones. Fix that and I'd highly recommend the player but not the headphones ... I may return all of it and keep my 325 dollars...

I've tried the various combination of buds and wings but can't find one that results in them staying in place consistently when using then in the gym. As this is my primary reason for using them this isn't great. On the plus side I'm happy with the sound they produce

I had them for 2 days grate sound and control tried to call the wife and she told me I sounded like I was under water but can hear all the people in my office clear as day. It looks like the microphone is in the ear piece and I guess it is not in a good position for £100 it's bad. the support was the typical reset them and turn off an on.

Glad I bought this product great build quality only problem volume etc control a tad bulky and catches neck, shirt collar and pulls on earpiece

Headphones are really good but the microphone is a waste of time when u get a call the person on other side can’t hear u properly