166

4.3 based on 166 customer reviews

99
39
13
6
9
Sound Quality

Good

Design

Good

Ease of Use

Good

Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.

Most Helpful Positive
0

Great sound

HT-G700 14/05/2022 by Spongebot (United Kingdom)

Bought today easy to set up fantastic sound through my lg TV, also connects to iPhone Bluetooth.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

6

0

Most Helpful Critical
0

Sounds good when working

HT-G700 27/08/2020 by Zacht26 (USA)

I bought this several month ago to pair with my Sony 75” X950G because that is what I was recommended. We get it home and set it up super easy and no problems. Then a few days go buy and it will not pair to the TV and there is no sound being put out. It would switch to Tv and audio system and the would say that audio system is unavailable. We called Magnolia and they said to bring it back since it was only a week so we are now on our second system. We have still had trouble with the sound being put out to the system. It has trouble connecting off of any thing we use to watch Tv. I will have to turn the system off. Then unplug the hdmi from the sound bar then turn the tv back on and plug it back in then change it in the setting to the audio system and it only works sometimes. So I have no clue what to do but for the price it should not be messing up!!!!

Sound Quality

Good

Features

Poor

Design

Poor

Ease of Use

Average

1

0

166 Customer Reviews

0

Good basic sound at at reasonable price

HT-G700 17/04/2025 by Slotty (United Kingdom)

Got this second hand at bargain price. Good sound compared to TB and Bluetooth really useful. Does what it says but not multi speaker atmos replacement.

Sound Quality

Good

Design

Excellent

Ease of Use

Excellent

1

1

Response From Sony support team
21/04/2025

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your HT-G700, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

You can transfer the signals of the audio content to Dolby Atmos by following the steps on page 36 here: https://cutt.ly/arg555Ld

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

0

Sound at it’s best

HT-G700 23/11/2024 by Shahidinuk (United Kingdom)

Great HT-G700 amazing sound like cinema around effects

Sound Quality

Excellent

Design

Excellent

Ease of Use

Good

9

2

0

Detailed sound but lack of ATMOS experience

HT-G700 05/08/2024 by DaveUK (United Kingdom)

I've been using the HT-G700 with my laser 4K projector for a couple of weeks. I've tried it with movies, TV shows, live TV, sports, Spotify, and PS4 Pro. Movies: detailed sound but with very poor low-frequency bass; dialogues get lost with noisy sequences. Overall, satisfying 3.1 audio but with a huge disappointment Dolby Atmos experience. TV shows: not too bad. However, you should use your TV speakers if you care more about clear dialogue. Music: don't use it. PlayStation: Very good sounds and effects. Dialogues are still an issue with noisy backgrounds. It's the right item if you want a decent 3.1 audio system. Totally to avoid if you're looking for an ATMOS sound experience.

Sound Quality

Average

Design

Good

Ease of Use

Average

7

6

Response From Sony Support Team
07/08/2024

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with HT-G700.

The subwoofer is designed for playback of bass or low frequency sound. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can follow the steps at the bottom of page no 42: https://cutt.ly/SexMrweb

And make sure the software is up-to-date: https://cutt.ly/UexMtjGk

If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

0

Update on previous review 3/1/24 by Albanylad

HT-G700 06/01/2024 by Albanylad59 (United Kingdom)

Having received a reply from Sony, I have now updated the firmware and am now using my new HDMI cable and the difference is fantastic, I no longer turn off the soundbar to use TV speakers, only watched a couple of films and started a few TV Series but I can now hear dialogue great and am very happy with my purchase. I would however suggest that with this being Bluetooth enabled re the subwoofer, it is a shame the soundbar cannot update itself in the same way the TV does but I suppose that this is at the cheaper end of the market and you get what you pay for

Sound Quality

Good

Design

Excellent

Ease of Use

Excellent

6

2

Response From Sony Support Team
10/01/2024

Hi,
Thank you for your review.

We're glad to hear that you're enjoying your HT-G700 now after the issue has been resolved, and we hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

0

Not the best would look for a upgrade

HT-G700 01/01/2024 by Albanylad (United Kingdom)

This would not be my 1st choice, I have tried all different settings and can barely hear what people are saying during films or TV dramas etc. background noise or music or sound effects drowned out any dialogue. Music is quite good and sound effects on films are good but at the expense of dialogue. Also for some inexplicable reason, it is temperamental. It does not always work, over Christmas, it would not work at all and I could not find any fault, so I ordered a new HDMI cable. Still, before it arrived on the day after Boxing Day it started working again, I have no idea why, I never touched it at all but because I enjoyed the TV over Christmas without the sound bar I decided to unplug it and use the superior TV sound system. Which is a Sony Bravia I have been disappointed with this because I use a lot of Sony products and they are usually excellent.

Sound Quality

Poor

Design

Excellent

Ease of Use

Fair

5

6

Response From Sony Support Team
03/01/2024

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 audio system. Yet, we're sorry to learn that the dialogue isn't clear and that it has stopped working randomly.
Letting you know that the content itself being watched has the most impact on how the dialogue is mixed with the other audio elements, you can always boost it by pressing the Voice button on your remote control.

We also recommend that you always use a certified ultra-high speed HDMI 2.1 cable for best performance.
If you ever experienced the same issue again, we recommend that you try a different cable, and check the following steps:
- Unplug the system from the mains while disconnecting everything from it for at least 2 minutes.
- Check if its firmware is up-to-date: https://cutt.ly/KwG0XLGn
- Reset the system: https://cutt.ly/hwG0CrtV (p. 45)

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

0

Good

HT-G700 22/12/2023 by Wesgarth (United Kingdom)

Happy with product well designed and easy to use and clean

Sound Quality

Good

Design

Good

Ease of Use

Good

5

1

Response From Sony Support Team
25/12/2023

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 sound bar, and hope you continue to enjoy it for years to come.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

0

Couldnt hear the speech

HT-G700 26/10/2023 by Coco 23 (United Kingdom)

I purchased this about 8 weeks ago and the sound quality on speechas very poor couldnt here people talking on films as the background music was so loud in the end I sold it and bought a Sony s2000 much better system

Sound Quality

Poor

Design

Excellent

Ease of Use

Excellent

5

6

Response From Sony Support Team
30/10/2023

Hi,
Thank you for your review.

We're sorry to hear that the sound quality of the HT-G700 hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
We highly appreciate your valued feedback, and hope you continue to enjoy your HT-S2000 for years to come.
Rest assured, your feedback has been raised to the concerned channels, as a voice of customer for future consideration.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

0

Good sound

HT-G700 28/09/2023 by Maddog72 (United Kingdom)

Happy with the purchase Very good sound system for the money

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

5

3

0

Garbage

HTG700 13/09/2023 by i hate sony (USA) Verified Purchaser Verified

14 months into ownership, and the Bluetooth feature stopped working. Sony has the worst customer service.

Sound Quality

Fair

Performance

Poor

Features

Poor

Design

Excellent

Ease of Use

Poor

1

4

Response From Sony North America Customer Support
17/09/2023

Hi there,

We are sorry to hear that you are experiencing issues with your Sony HTG700. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try resetting the HTG700. To reset, please check our link: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf page 45

Also, please make sure that the HTG700 is up to date with its software using this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528

For further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:

Regards,
Carl

0

How to use the USB port for mp3 ?

HTG700 26/08/2023 by GaryGuo (Canada) Verified Purchaser Verified

The sound is good, however, the USB port is unavailable.

Sound Quality

Excellent

Performance

Good

Features

Good

Design

Good

Ease of Use

Good

0

0

Response From Sony North America Customer Support
26/08/2023

Hi GaryGuo, thanks for choosing and purchasing our product. We're glad you like the sound quality of the HTG700. We appreciate your feedback the USB port of your Sony unit. The USB port of this soundbar is for software updates only. This soundbar does not support USB playback.

Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thanks for choosing Sony. ~Earl

0

Not bad

HT-G700 29/07/2023 by Mehrshad (United Kingdom)

I had 3 Sony so far Sound is good, but problem is after 1 or 2 years stop working or get sound low!

Sound Quality

Good

Design

Good

Ease of Use

Excellent

4

0

Response From Sony Support Team
31/07/2023

Hi Mehrshad,
Thank you for your review.

We're glad to hear that you're enjoying the sound of your HT-G700, yet, we're sorry to hear that you're facing an issue with the sound.
You can try the troubleshooting steps in this link as an attempt to resolve the issue (Pg. 41 & 42): https://bit.ly/42LZw4o
If the same issue remains, try to reset the device to its initial settings, you can find the instructions in the previous link page 45.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

0

Excellent features for Sony 50" tv

HT-G700 09/07/2023 by RMB1 (United Kingdom)

Value for money and pleased with the sound as I can clearly hear the dialogue on dramas and movies.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

3

0

0

Excellent product

HT-G700 13/06/2023 by Nick172 (United Kingdom)

Purchased to go with Sony Bravia TV. Simple to connect. Different setting enabled me to get the sound I wanted. Synchronisation with the TV was good.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

3

9

0

Excellent sound

HT-G700 10/06/2023 by Martinwh70 (United Kingdom)

Really good sound which I believe is better than the tv

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

2

1

0

3 1 Dolby Atmos

HT-G700 09/06/2023 by JazzyJ2000uk (United Kingdom)

Works a treat with our 65” Sony android TV, Well worth the extra investment to bring your viewing to life,

Sound Quality

Excellent

Design

Excellent

Ease of Use

Average

3

0

0

Replacement sound bar

HT-G700 06/05/2023 by FRAZIER21 (United Kingdom)

We bought this when our old sony system broke. Blimey it’s good!

Sound Quality

Good

Design

Excellent

Ease of Use

Excellent

2

1

0

Good sound, ideal for a small space like a flat.

HT-G700 21/04/2023 by mistrip04 (United Kingdom)

Bought this a few weeks ago, very easy to set up and use, one HDMI cable (not supplied) to the e-ARC port on the TV and it's ready to go. I mostly just leave it on the auto sound with the voice enhancer on and it sounds pretty good. Bass isn't as good as a separates system, but more than adequate for a small flat, also has a night mode so as to not annoy the neighbours. Surround effect is a bit hit and miss, sometimes you notice it and other times less so, but it supports all the major formats, Atmos and DTS-X. Only things it lacks is an on screen display (have to use the display on the soundbar but once its set you don't need to go in the menu much).

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

5

0

0

Always sony

HT-G700 17/04/2023 by Tippo60 (United Kingdom)

I always buy Sony this is an upgrade to my old Sony surround system the sound is brilliant and it goes well with my new Sony oled television

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

2

0

0

Very good sound for the money.

HT-G700 03/04/2023 by JDL69 (United Kingdom)

This was to replace a Panasonic home cinema set, of which the sub woofer had blown. I do miss the back speakers I had , however the sound from this sound bar is very rich, clear and powerful enough for our fairly large room. As a previous reviewer said, it takes longer to unpack than to set up. Looks really good and fits in well. My only negative comments would be that the mains leads could really do with being longer and the sub woofer is very big.

Sound Quality

Excellent

Design

Good

Ease of Use

Excellent

1

0

0

Doesn't work with my samsung Smart TV

HT-G700 26/03/2023  (United Kingdom)

No sound from my Samsung TV by using HDMI mode, I Tried a few days to do that, but still doesn't work.

Sound Quality

Fair

Design

Fair

Ease of Use

Fair

0

5

Response From Sony Support Team
30/03/2023

Hi Franky,

Thank you for your review.

We're sorry to learn that you're getting no sound when connecting this sound bar to your TV via HDMI.

We recommend following our setup guide as it's showing here: https://cutt.ly/54MCMB7.
And make sure to change the audio output on your TV from TV speakers to external device.
If it's still the same, make sure that the sound bar is running the latest firmware update: https://cutt.ly/o4MVeyE.
And check the steps on page 42: https://cutt.ly/J4MVIqB.
You may also reset it, and test it once more, page 45: https://cutt.ly/J4MVIqB.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

0

My first soundboard and I am pleased.

HTG700 14/02/2023 by Wadebob (USA) Verified Purchaser Verified

Great improvement in hearing dialog through all the other noise that's on TV these days.

Sound Quality

Good

Performance

Good

Features

Excellent

Design

Excellent

Ease of Use

Good

1

0

Response From Sony North America Customer Support
18/02/2023

Hi Wadebob,

You made the right choice! We're glad that you are enjoying the sound quality of the soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony!

-Ralph

0

Sony sound bar incompatible with Sony TV

HTG700 13/02/2023 by Terry L (USA) Verified Purchaser Verified

The bar sounds great. but it intermittently locks up to my 2 year old Sony TV when i turn on the TV. Why does the sound bar not always lock up to my TV instead of my TV speakers???? if you can tell me how to fix this i will give the bar a 5 star!

Sound Quality

Excellent

Performance

Excellent

Features

Fair

Design

Average

Ease of Use

Poor

0

1

Response From Sony North America Customer Support
14/02/2023

Hi Terry L,

Thank you for the review and we do apologize for the inconvenience. If you're using the soundbar to your TV via HDMI ARC connection. In the HDMI settings of the TV, set the Audio Return Channel (ARC) or TV Audio Input mode to On or Auto.

More details: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00137387

Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. Thank you for choosing Sony!

Regards,
David

0

Super features and operations

HTG700 13/02/2023 by Bosco9407 (USA) Verified Purchaser Verified

Bought this one to replace and older sound bar and it provides excellent sound and superior music quality during shows.

Sound Quality

Excellent

Performance

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

Response From Sony North America Customer Support
15/02/2023

Hi Bosco9407, Great! Thank you for the awesome feedback! We're glad you're enjoying overall features and incredible sound quality of the soundbar. Glad to know you're having an enjoyable listening experience with your HT-G700 3.1ch Dolby Atmos®/ DTS:X™ Soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you so much for choosing Sony! -Jess

0

I Recommend this product

HTG700 13/02/2023  (USA) Verified Purchaser Verified

I bought this product during the thanksgiving cyber Monday as a gift to myself, definitely love the change to my sound system.

Sound Quality

Good

Performance

Good

Features

Good

Design

Good

Ease of Use

Excellent

1

0

Response From Sony North America Customer Support
18/02/2023

Hi Williams,

We appreciate the recommendation and we are so glad you are pleased with the performance of your HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. Thank you for choosing Sony!

Regards,
David

0

Great sound

HT-G700 30/01/2023 by jkr55 (United Kingdom)

Easy set up and easy to use. Looks good, and solid.

Sound Quality

Good

Design

Good

Ease of Use

Good

4

0

Response From Sony Support Team
01/02/2023

Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

0

Great features just the right size

HT-G700 24/01/2023 by Maxybabe (United Kingdom)

Bought this over a month ago and it's brilliant. The ia amazing recommend it to anyone.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

2

0

0

Good for the price

HT-G700 23/01/2023 by S scott (United Kingdom)

Good sound bar to go with my sony 65A80j brava television

Sound Quality

Good

Design

Good

Ease of Use

Good

2

0

Response From Sony support team
25/01/2023

Hi S scott,

Thank you for your feedback.
We're glad to hear that you're enjoying your soundbar.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

0

Excellent product. Very high quality.

HT-G700 19/01/2023 by Sony products owner (United Kingdom)

This is an excellent product and the quality of sound is impressive for a compact system. I have been a Sony enthusiast for many years and currently have, and have owned, many Sony electrical products (phones, TV's, camera, laptop, radios, stereo systems, cassette players etc). But I am very disappointed to find that neither this Sony HT-G700 soundbar, or my Sony Bravia Television KD-43XG8096, are fitted with stereo audio-only input ports. I now have a problem, because I also use a Sony PS-LX300USB turntable to play my personal collection of vinyl records. Although responsive and after several emails, the Sony support service has not offered any helpful suggestions.

Sound Quality

Excellent

Design

Good

Ease of Use

Excellent

2

0

0

BRILLIANT SOUND SO EASY TO SET UP

HT-G700 29/12/2022 by Denbydale (United Kingdom)

ALTHOUGH NOT FULLY SURROUND SOUND AS SPEAKERS TO NOT HIT THE CEILING IT IS NEVERTHELESS A SUPERB SOUND. IT HAS VARIOUS MODES TO ENHANCE THE SOUND OF ANYTHING YOU'RE WATCHING. FOR THE PRICE IT IS FANTASTIC VALUE FOR MONEY WELLL DONE SONY !

Sound Quality

Good

Design

Excellent

Ease of Use

Excellent

2

1

0

Sony HT-G700

HT-G700 23/12/2022 by Stewartc (United Kingdom)

Fantastic sound so easy to set up, tv control controls volume

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

2

0

0

Sound bar

HT-G700 15/12/2022 by GNJ 18 (United Kingdom)

Bought this as a replacement. So far I am very surprised how good it sounds.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

0

Sony - 3.1ch Dolby Atmos Soundbar Review

HTG700 12/12/2022 by anben22 (USA) Verified Purchaser Verified

Needed a Soundbar, to go with Sony TV. Wanted a Sony Dolby Atmos Soundbar without breaking the bank to get, with great sound quality. I feel with this one I accomplished what I set out to do. It was easy to install/replace the existing one, great sound quality, and so much more. Seamless set up allowed it to play nice with all the other Sony products.

Sound Quality

Excellent

Performance

Excellent

Features

Good

Design

Excellent

Ease of Use

Excellent

2

0

Response From Sony North America Customer Support
14/12/2022

Hi anben22,

We're very grateful for this positive feedback! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated centre speaker for clearer dialogue. This 3.1ch Dolby Atmos®/ DTS:X™ sound bar couples powerful, immersive surround sound with crystal-clear dialogue—so you can lose yourself completely in your favourite TV and movies.


Thank you for giving the product a perfect rating!

0

Great sound with many features

HT-G700 18/11/2022 by CarterP (United Kingdom)

Very happy with quality of sound and build. Many ways to connect to tv and set top box etc. Voice setting very helpful for my wife. Easy to install and allows me to use single handset to operate tv, sound bar and android tv box. Delight to use

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

2

0

0

Great product

HT-G700 27/10/2022 by fms63 (United Kingdom)

I love this product. I connected with my TV. It's very nice.

Sound Quality

Good

Design

Excellent

Ease of Use

Excellent

2

1

0

Broke

HTG700 17/10/2022 by Ermast (USA) Verified Purchaser Verified

Stopped working and had connection issues. Sent it to get fixed and they got it working but it’s not connecting properly and now one of the functions isn’t working. When it was first hooked up sound was good but not worth $400. Disappointed.

Sound Quality

Average

Performance

Fair

Features

Fair

Design

Fair

Ease of Use

Average

1

1

Response From Sony North America Customer Support
18/10/2022

Hi Ermast,

Thank you for your review, and we are sorry for your disappointment. It is unfortunate to hear you are having issues with your HT-G700 even after the repair. This is definitely not the experience we were hoping you would have. We'd love to know more about your concern and help you out. If you can explain in a little more detail that would be appreciated so we can best assist you. In the meantime, please ensure that your soundbar is running on the latest firmware version. The firmware update improves the functionality and features of the soundbar. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/downloads

You may also try resetting the soundbar to refresh its content by following the steps on this link:
Page. 45 - https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf

We want to make sure you’re taken care of and help check on your soundbar.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case Number:
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

0

Immersive sound experience at a bargain price

HT-G700 16/10/2022 by Michael Tse (United Kingdom)

Just bought a set of the sound bar system with Dolby Atmos, the sound quality is excellent, sound field is good, bass is more than enough in my opinion, need to mid and high are satisfying to me, overall it is a good option at this price point.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

0

Sounds good

HT-G700 10/10/2022 by Hanster2 (United Kingdom)

I bought this to up date my old Yamaha sound bar! This Sony bar sounds very good after playing and trying different settings. Would recommend easy to use.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

1

1

0

Just OK

HTG700 01/10/2022 by MarkR266 (USA) Verified Purchaser Verified

Been using for 4 months. A little confusing when directions show to use HDMI cable and optical audio for any non-Sony TV brand when only optical audio is needed. Issue we have is only TV audio works—unable to get audio from Fire TV stick or BlueRay player. Also sometimes we have to turn the volume higher just to hear certain words.

Sound Quality

Average

Performance

Average

Features

Good

Design

Excellent

Ease of Use

Average

0

1

Response From Sony North America Customer Support
02/10/2022

Hi MarkR266, Thank you for the feedback on your experience with your HTG700. We're sorry to hear for any confusion regarding the audio cable connection. If you've connected the soundbar to your TV via optical cable only, you will not be able to hear sound from your Fire TV stick or Bluray player, provided that the Fire stick and Bluray player are connected to the HDMI IN port of the soundbar. There are two ways to resolve this:

1. Connect your Fire TV stick and Bluray player directly to the HDMI Input ports of your TV and still use optical cable between the soundbar and TV.

2. Connect the soundbar to the TV via HDMI ARC (Your TV must have an HDMI ARC port).

REF: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf (see page 20)

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing SONY. -Sam






0

Adds another good element to TV cable viewing

HTG700 29/09/2022 by TKShortstop (USA) Verified Purchaser Verified

Haven’t had much opportunity to listed to much streaming yet, but I think the system will enhance that experience too.

Sound Quality

Good

Performance

Good

Features

Good

Design

Excellent

Ease of Use

Good

1

0

Response From Sony North America Customer Support
29/09/2022

Hi TKShortstop,

You made the right choice! This soundbar will definitely enhance your audio experience when streaming from connected devices. Enjoy powerful 3.1ch Dolby Atmos surround sound and crystal-clear dialogue with the HT-G700 soundbar’s dedicated center speaker, powerful wireless subwoofer, and advanced Vertical Surround Engine technology. Hear everything in up to 7.1.2ch sound with multiple sound modes for enhanced audio. Thanks for choosing Sony!

-Ralph

0

Great sound, for a short while

HTG700 17/09/2022 by Roger T (USA) Verified Purchaser Verified

Sound system worked ok but for only about a month or so. It wouldn't power on anymore and I had to send it in for repair work. No idea how long it will last this time.

Sound Quality

Good

Performance

Good

Features

Good

Design

Poor

Ease of Use

Good

0

1

Response From Sony North America Customer Support
17/09/2022

Hi Roger T, Thank you for choosing Sony. We are sorry to hear that the soundbar had to be repaired due to a power issue and we hope that you get a better experience with your HTG700 this time.

If you need any assistance regarding the HTG700, we are always here to help.

Regards,
Carl

0

Great Sound bar with my Sony 65X75K TV

HTG700 15/09/2022 by DWD50 (USA) Verified Purchaser Verified

I bought this sound bar on yesterday and set it up and it is working great with my television. Easier to setup then registering the product...lol Exceptional sound.

Picture Quality

Excellent

Sound Quality

Excellent

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

Response From Sony North America Customer Support
15/09/2022

Hi DWD50, Great! We're glad that you are enjoying the ease of setup, audio quality and works well with your TV. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thanks for choosing Sony! rin

0

Great sound for a great price!

HTG700 11/09/2022 by Ray E (USA) Verified Purchaser Verified

Got it on sale at Best Buy and am totally happy with the purchase! Sounds great with great bass and features!

Sound Quality

Excellent

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

Response From Sony North America Customer Support
11/09/2022

Hi Ray E, Good to hear that you are enjoying the sound quality of your soundbar.
Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thanks for choosing Sony! Erin

0

Fantastic Investment

HT-G700 05/09/2022 by Djrulz (United Kingdom)

The sound quality is excellent. Clarity is really good and the woofer really adds to it with the right amount of base. A must buy.

Performance

Excellent

Design

Good

Ease of Use

Excellent

3

14

0

Great Soundbar

HT-G700 01/09/2022 by StevieJP (United Kingdom)

Easy to set up and brilliant sound quality. I cannot find fault with the product.

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

3

0

0

HT-G700 Soundbar recent purchase

HT-G700 29/08/2022 by Billabong Oneill (United Kingdom)

I recently bought a Sony Bravia 65 inch xj90 television that I’m really pleased with however I’m rather deaf and use two hearing aids and still required subtitles on certain programmes so following an email from Sony I decided to purchase a soundbar ht-g700 this has resulted in a massive improvement in sound quality no more subtitles very pleased with my soundbar.

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

3

4

0

Unobtrusive yet really good sound

HTG700 24/08/2022 by Dial430 (USA) Verified Purchaser Verified

Bought this along with a Sony XR-48A90K television. This sound bar is low profile yet creates a great sound environment. It as easy to setup and it works flawlessly with the Sony TV. I would recommend it as a great upgrade to an already good tv.

Picture Quality

Excellent

Sound Quality

Excellent

Performance

Good

Design

Good

Ease of Use

Good

3

3

Response From Sony North America Customer Support
25/08/2022

Hi Dial430, thank you for choosing and purchasing our product. We're glad you are enjoying your new soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing SONY. ~Earl


0

I’m so sad…

HTG700 28/07/2022 by Heart broken (USA) Verified Purchaser Verified

I bought this item last month and the remote is not working… right out the box..I used it once and the remote just stopped working. I tried the best batteries… I restarted the system multiple times… I’m just sad… waiting for I guess a back order on a remote.

Picture Quality

Good

Sound Quality

Average

Performance

Fair

Design

Excellent

Ease of Use

Fair

0

1

Response From Sony North America Customer Support
29/07/2022

Hi Heart broken, We regret to hear that the remote of your soundbar stopped working. This is definitely not the customer experience we want you to have. Please make sure you are pointing the remote control at the remote control sensor on the bar speaker. If there are obstacles between the remote control and the system, please remove those. Make sure you are pressing the correct button on the remote control. You can also test if your remote control sends an infrared (IR) signal to further isolate the issue by following the guide here: https://www.sony.com/electronics/support/articles/00025283.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

0

Great sound/easy assembly.

HTG700 27/07/2022 by BGIV (USA) Verified Purchaser Verified

This has made a huge improvement to the audio of my television and has enhanced the viewing of television but the biggest benefit is what it has done to movie and concert dvds - just fantastic!!

Sound Quality

Excellent

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

Response From Sony North America Customer Support
28/07/2022

Hi BGIV, Good to hear that the HTG700 improves your TV sound. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! Erin

0

Great sound and clear vocals

HT-G700 15/06/2022 by Paul us (United Kingdom)

Had the soundbar and sub for a couple of weeks now. Set up was so easy through my Sony tv(HDMI arc port) optical is also connected but this only becomes available if you unplug HDMI. The subwoofer also connected immediately but over the first week it was quite temperamental and Sony have just updated the software and this has worked. The vocals are clearer than the HT-260 I had previously but still keeping the bass. Overall a vey good buy and happy to upgrade.

Performance

Excellent

Design

Excellent

Ease of Use

Excellent

6

1

0

Convenient setup

HTG700 19/05/2022 by AlaTex (USA) Verified Purchaser Verified

I bought the Sony sound bar along with the purchase of a Bravia 4k tv. I replaced a Bose 321 system with this sound bar because I wanted to move toward an integrated system I can control with one remote rather than four. I’ve since added a Sony 4k DVD player. My tv signal comes from a DirecTV 4k box. There has been a bit of a learning curve, but I am glad to say I can finally operate our entertainment system with one remote. The sound is not quite as “rich” as the Bose, but is more than adequate since I like having a system in which all the components “talk to each other.”

Sound Quality

Average

Design

Excellent

Ease of Use

Good

2

1

Response From Sony North America Customer Support
19/05/2022

Hi AlaTex,

Thanks for sharing your review and experience with the HT-G700. We're glad that the soundbar works well with your Sony entertainment setup. You do have the option to adjust the sound settings of the unit to tailor-fit the sound quality to your needs. Please refer to pages 27-30 of this link:

https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf

Hope this helps. Enjoy powerful 3.1ch Dolby Atmos surround sound and crystal-clear dialogue with the HTG700 soundbar’s dedicated center speaker, powerful wireless subwoofer, and advanced Vertical Surround Engine technology. Hear everything in up to 7.1.2ch sound with multiple sound modes for enhanced audio. Thanks for choosing Sony!

-Ralph