Article ID : 00026642 / Last Modified : 11/27/2015

The external flash does not work.

    IMPORTANT: Depending on the mode of the camera, the external flash may not be available. Refer to the instruction manual of the camera for more information.

    • Ensure the external flash is properly inserted into the accessory shoe on the camera.
    • If using the connection cord, ensure it is properly attached.
    • If the external flash uses batteries, ensure fresh batteries are installed.
    • Ensure that the POWER switch on the external flash is set to ON.
    • Ensure the hot shoe setting on the camera is properly set for the type of external flash and camera being used.

      NOTES:

      • When using a commercially available standard external flash, ensure the hot shoe is turned on.
      • If using a third party flash with standard ISO hot shoe mount, set it to Manual mode (flash power level has to be set manually).
      • If a Sony® external flash is being used with an advanced hot shoe on a Sony camera, ensure the hot shoe is turned off.
      • It may be necessary to refer to the instruction manual of the camera and external flash for specific information about the hot shoe.
    • Ensure the READY lamp on the external flash is illuminated.