Article ID : 00029480 / Last Modified : 05/18/2015Print

Unable to connect a Bluetooth mouse or an error occurs when trying to connect.

    If the Bluetooth® wizard stops responding when trying to connect a Bluetooth mouse to the computer, the Error: Registration failed. Try again? appears or the connection fails for some other reason, follow the procedure below to resolve the issue.

    IMPORTANT: Not all computers have a Bluetooth adapter. To determine if your computer has a Bluetooth adapter, check the specifications or supplied operations guide. Manuals are posted on your model support page.

    1. Check if the mouse has a Connect button. If so, push the Connect button and wait to see if the mouse is detected.
    2. Remove and re-install the batteries to a reset the mouse.

      NOTE: If the first two steps do not rectify the issue, proceed with the next steps for installing or updating Bluetooth drivers.

    3. Download and install the latest version of the Bluetooth Utility software. Downloads are posted on your model support page.
    4. Click the Start button, point to All Programs, point to Bluetooth, then click Bluetooth Settings.
    5. In the Bluetooth Settings window, click the New Connection button.
    6. Ensure the Bluetooth device to be detected is turned on.
    7. In the Add New Connection Wizard window, click the Next button.

      NOTE: The computer will begin looking for Bluetooth devices.

    8. Under Select a device, click to select the device to be added.
    9. Click the Next button.

      IMPORTANT: The registration process may fail or the installation may stop responding. The Bluetooth Settings window must remain open while the remainder of the instructions below are followed.

    10. On the taskbar, click the Start button and then click Control Panel.
    11. In the Control Panel window, under Pick a category, click Performance and Maintenance.
    12. In the Performance and Maintenance window, under or pick a Control Panel icon, click System.
    13. In the System Properties window, click the Hardware tab.
    14. On the Hardware tab, in the Device Manager box, click the Device Manager button.
    15. In the Device Manager window, click the PLUS (+) sign to expand Human Interface Devices.
    16. Under Human Interface Devices, click Toshiba_Bluetooth_HID_00.

      NOTE: Toshiba_Bluetooth_HID_00 will not be listed if the Bluetooth Settings window was closed. If the window was closed, the entire process must be restarted from the beginning.

    17. On the menu bar, click Action.
    18. On the Action menu, click Update Driver.
    19. In the Hardware Update Wizard window, if the question Can Windows connect to Windows Update to search for software? is displayed, click to select the No, not this time option.
    20. Click the Next button.
    21. Under What do you want the wizard to do?, click the Next button.
    22. Under Hardware Installation, click the Continue Anyway button.
    23. Under Completing the Hardware Update Wizard, click the Finish button.
    24. Close the Device Properties window, the Device Manager window, and the System Properties window.

      NOTE: The Add New Connection Wizard window will disappear and the Bluetooth Settings box will appear with the device icon that was installed.