Article ID : 00020916 / Last Modified : 07/23/2019

The camera does not wirelessly connect to a smartphone or tablet with the Smart Remote Control.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If a connection can not be established using the Smart Remote Control™ app, make sure that the latest version of the PlayMemories™ Mobile application is installed on your smartphone or tablet.

    NOTE: The operating system of the smartphone or tablet needs to be updated to the latest version to install or update the PlayMemories Mobile application. A list of verified compatible mobile devices and operating systems is available at the PlayMemories Mobile Support website.

    If necessary, refer to the instruction manual of the camera for more information about the Wi-Fi® connection.