Article ID : 00006872 / Last Modified : 05/21/2015

Error: Not possible to change sync settings at this time displays on the portable player.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the Not possible to change sync settings at this time error message appears while trying to sync the portable player in the Microsoft® Windows Media® Player 11 software, follow these instructions to try to fix the problem:

IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the operation guide supplied with the product. Manuals are posted on your model support page.

  1. Reset the portable player by inserting a paper clip (or similar object) into the RESET button access hole.
  2. Try the Sync operation again.
  3. If the error still occurs, format the portable player using the built-in format utility.