Article ID : 00009144 / Last Modified : 07/20/2017

Lens Continuously Moves In and Out

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If the lens continuously moves in and out, follow the steps below to perform a power cycle:

  1. Power off the camera.
  2. Remove the batteries and let it sit for a full minute.
  3. Re-insert the batteries.
  4. Power on the camera.

If the issue still occurs after following the steps above, your device may need repair. Begin the procedure to send your Sony product into a Sony facility to be repaired.