Article ID : 00011612 / Last Modified : 09/29/2020

Unable to connect my TV with built-in wireless to the internet

    The following information is provided to help resolve issues with connecting your TV to a wireless network. Check each section as needed to resolve the issue.

    Before You Start

    • Make sure your modem and router are set up and your network is connected to the internet. For setup and configuration details, refer to your modem and router manuals or contact your internet provider.
    • Secure networks require a password, security key, or pass phrase. This information is case sensitive, make sure you enter the information correctly.
    • Dial-up internet and connections by proxy aren't supported.
    • Networks that requires login for authentication, such as virtual private network (VPN) or PPPoE connections, aren't supported.
    • If you're connecting to a a 5Ghz network, check your TV manuals to verify 5Ghz support.

    Power reset your modem/router

    Connection issues with your modem/router are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

    1. Unplug the power to your modem/router and wait about 60 seconds.
    2. Reconnect the power to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making it's connection to the internet and your network.
    4. Check the internet connection using your other devices. If the issue exist on all devices, contact your internet service provider for additional help.

    Power reset your TV

    1. Unplug the power to your TV and wait about 60 seconds.
    2. Reconnect the power to your TV and make sure it's turned on.

    Check your network status

    Check the network status of your device to make sure it's connected to your network. The network settings of your device will vary based on the model. If you need model specific information, check your product manuals. Manuals are posted on your model support page.

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. Select Network Setup.
    4. Select View Network Status and then press Enter to check the network status.
    5. Confirm the connection method is wireless. If it's set to wired, follow the steps to set the connection method to wireless.
      • Setting the connection method to wireless:
        1. On the supplied remote control, press the HOME button.
        2. Select Settings.
        3. Select Network Setup.
        4. Select Set up network connection.
        5. Select Custom.
        6. Select Wireless Setup.
        7. Make sure that Wireless device displays OK and Internet Access displays OK.
    6. Make sure the Network SSID indicates the network name of your wireless router.
    7. Check the signal strength of your wireless connection. If it appears as a dash (-), you're not connected to the router.

    Signal strength and interference

    When using Wi-Fi®, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them. Other wireless devices such Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.

    For additional information and suggestions, review the tips to maximize network and internet performance in your home.

    Additional information

    • For continued troubleshooting, perform the network diagnosis on your TV, and then check the results for the most appropriate solution. Some solutions may include steps you've already performed.
    • Another option and for best performance, use a wired (LAN) cable connection from your TV to your router or modem.