Article ID : 00012118 / Last Modified : 06/08/2015

Pictures and movies do not upload even though an Eye-Fi card is inserted in the camera.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

IMPORTANT: Visit Eye-Fi Support for information about the compatibility of the camera and Eye-Fi card.

Check the following if the pictures or movies do not upload.

  • If your camera has an Upload Settings options in the menu, set it to ON.
  • Make sure that the camera is located within the range of Wi-Fi® network.

    NOTE: The Wi-Fi network communication may be influenced by other communication devices. If the communication is poor, move the camera closer to the wireless access point.

  • Make sure that the computer is turned on and connected to the wireless network.
  • Verify that the access point of the Hotspot to which the Eye-Fi card is connected to has an active Internet connection.
  • Verify the kind of images you are trying to send.

NOTE: If your camera is equipped with a GPS function, turn off the GPS function when uploading images to avoid exposing your location.