IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
To resolve this issue, download the latest system software (firmware) update. Downloads are posted on your model support page.
- Another symptom of this issue is that the clock on the TV may lose time when the TV turns off and goes into standby mode. The system software update should resolve this issue as well.
- A separate article is available if red, green or orange lights are on or blinking on the TV .