Article ID : 00012594 / Last Modified : 07/23/2019

How to enter capital letters or special characters when using the on-screen keypad.

Applicable Products and Categories of This Article

If the e-mail, username or password requires capital letters or special characters, select the abc button or the !@# on the onscreen keypad to change the character type. To return to the normal letter type, press the abc button. Refer to the images below to see how an onscreen keypad may look like.

Normal text Special characters
For security key
security key security key
For wireless password
wireless password wireless password


  • The interface of the onscreen keypad may vary depending on the model.
  • The capital letters or special characters option can also be accessed by pressing the blue button on the supplied remote when using certain models.