The remote codes to control a cable or satellite set-top box may not work under any of the following circumstances:
- The infrared (IR) blaster cable is not connected securely to the Internet TV device.
- The IR blaster is not positioned properly in front of the set-top box.
- The set-top box is controlled using radio frequency (RF), instead of IR.
Follow the steps below to troubleshoot this issue.
- Make sure the IR blaster is securely connected to the Internet TV device.
- Make sure the transmitter on the IR blaster is positioned in front of the IR sensor of the set-top box.
IMPORTANT: If you cannot see where the IR sensor is located on your set-top box, refer to the set-top box instruction manual or contact the set-top box manufacturer for information.
- Retry the different remote codes on the Internet TV available for your set-top box.
NOTE: If you find a code that works, no further troubleshooting is required.
- If the set-top box still cannot be controlled, go to another room with the original set-top box remote control and try changing the channel.
NOTE: If the channel on the set-top box changes, then the set-top box is controlled by using a RF signal. In this case refer to the set-top box instruction manual or contact the set-top box manufacturer to determine if it has a setting so it can be set to use IR instead. If the set-top box does not have an IR setting, it cannot be controlled by the IR blaster of the Internet TV.