If you have bought a CD, photos, T-shirts, etc. and not a Sony Music Loyalty, Sony Music Platinum, or an AMEX music card with a pin number to download music, support is available at http://www.myplaydirect.com/customer-service/contact/new
NOTE: MyPlay Direct is dedicated to connecting fans with the artists and the music they love. With the hottest tracks and videos, up-to-the-minute news and artist updates, and special (and often exclusive!) products from the biggest names in music, MyPlay Direct is the one stop shop for the true music fan.