Article ID : 00014562 / Last Modified : 06/21/2013

The connection is lost when trying to access a wireless router configured for a 5 GHz frequency.

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Certain Internet video devices with the built-in Wi-Fi® service only support a wireless connection set to a 2.4 GHz frequency. The device may not detect a router that is configured for 5 GHz frequency.

Do one of the following to resolve the issue:

  • Configure the router to only use the 2.4 GHz band.

    NOTE: For information about updating the firmware or configuring the frequency of your router, refer to the documentation of the router or contact the manufacturer.

  • If reconfiguring the router setting is not an option, use the optional Sony® USB wireless LAN adapter UWABR100, which supports 2.4 GHz and 5 GHz band (802.11 a/b/g/n). Then choose the USB Wireless Setup option under Network Settings to connect to the wireless network.