Article ID : 00014930 / Last Modified : 05/21/2015

An external hard drive device is not detected when connected to the player using a USB cable.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The following are the requirements and limitations when using an external hard drive device (HDD):

  • The HDD must be formatted using the FAT32 file system.

    NOTE: Support is not guaranteed on a drive that has been partitioned and contains one FAT32 section and a section with a different file system.

  • The capacity of the HDD cannot be greater than 300 GB.
  • The HDD must be powered by plugging it into an AC outlet and not the USB connection.

NOTE: For additional information including supported file types, refer to the instruction manual. Manuals are posted on your model support page.