Article ID : 00015236 / Last Modified : 07/23/2019

I am not getting any sound from the HomeShare® Network speaker.

    If there is no sound coming out of the Network speaker, there may be a problem with the network or there may be an incorrect setting. Follow these steps to try to resolve this issue:

    1. Make sure the volume of the speaker is up by pressing the VOLUME + button.

      The sound of the Network speaker may have been set to silence by the controller for your system. If sound is output for a moment and then is silenced again, the speaker may have received a command to silence the sound. Confirm the setting of the controller and then change the setting so that the sound is not deleted.

    2. Check the AUDIO IN indicator on the back of the Network speaker.

      If the AUDIO IN indicator is lit up green, the audio input setting has been selected and is active instead of the home network. Press the AUDIO IN button to switch the input to the Home Network setting. The indicator will go off once the Network speaker is connected to your home network.