Article ID : 00016376 / Last Modified : 07/23/2019Print

How to perform a hard reset.

    A hard reset should be done if the player becomes unresponsive.

    1. Make sure the player is turned on.
    2. On the front of the player, press and hold the CONNECT and EJECT buttons at the same time until the EJECT button continuously blinks an amber light.
    3. When the amber light begins to blink on the EJECT button, release both buttons.

      NOTE: The player will turn off and restart.

    4. After the restart completes, check if amber light is still blinking on the EJECT button. Press and hold the EJECT button until the amber light blinks rapidly.