Article ID : 00016410 / Last Modified : 06/23/2017

Lens Cover Doesn't Open or Close Properly

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Solution

The lens cover won't open if the camera's date and time isn't set. Set the date and time and perform a power cycle on the camera.

Follow the steps below to perform a power cycle on the camera:

  1. Power off the camera.
  2. Remove the batteries and let it sit for a full minute.
  3. Re-insert the batteries.
  4. Power on the camera.

If the issue still occurs after following the steps above, your device may need repair. Begin the procedure to send your Sony product into a Sony facility to be repaired.

Other Possible Causes

  • Water damage
  • Sand or any foreign object inside the lens.
  • Lens is deformed because of accidental drop, or excessive weight and pressure introduced to the lens.