Article ID : 00016410 / Last Modified : 06/23/2017

Lens Cover Doesn't Open or Close Properly

    Solution

    The lens cover won't open if the camera's date and time isn't set. Set the date and time and perform a power cycle on the camera.

    Follow the steps below to perform a power cycle on the camera:

    1. Power off the camera.
    2. Remove the batteries and let it sit for a full minute.
    3. Re-insert the batteries.
    4. Power on the camera.

    If the issue still occurs after following the steps above, your device may need repair. Go to Product Repair.

    Other Possible Causes

    • Water damage
    • Sand or any foreign object inside the lens.
    • Lens is deformed because of accidental drop, or excessive weight and pressure introduced to the lens.