IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If this error appears on your TV screen, follow these steps to resolve the issue:
- Disconnect the USB device and Mobile High-Definition Link (MHL™) devices from your TV.
- Reconnect the USB device to your TV.
- Make sure that you don't connect the USB device to a USB Hub.
- Try to connect the USB device to a different USB port.
- Use an external power supply, such as a phone charger, if you're using a Hard Disk Drive (HDD).
- If the issue still occurs then power reset or restart your TV.
Power ResetNote: Skip this step if your TV power cord is inaccessible.
- Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
Select the method depending on your TV.
Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.
- Restart the TV with the supplied remote control:
- Press and hold the POWER button until Power off appears on the screen
- Press and hold the POWER button until a menu appears → select Restart
- Restart the using the menu. On the remote:
- Press (Quick Settings) → Settings → System → Restart → Restart
- Press HOME → Settings → About → Restart → Restart
- Press HOME → Settings → Device Preferences → About → Restart → Restart
If the error still appears after you reset your TV, the USB device maybe damaged. Try a different USB device.