Sony Support

Article ID : 00017880 / Last Modified : 07/23/2019Print

After performing a reset on the tablet, movies rented from PlayStation Video will not play.

    Follow these steps to resolve this issue.

    1. On the desktop, tap the Home icon. Image
    2. In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon. Image
    3. In the Apps & Widgets screen, tap the Settings icon. Image
    4. In the Settings screen, tap to select Applications.
    5. In the Settings screen, tap All, and then scroll to and tap PlayStation™ Video (formerly known as Video Unlimited).Image
    6. In the Playstation Video screen, tap the Uninstall updates button.
    7. On the desktop, tap the Home icon.
    8. In the upper-right corner of the desktop home screen, tap the Apps & Widgets icon.
    9. In the Apps & Widgets screen, tap the PlayStation Video icon.
    10. In the PlayStation Video screen, when prompted, tap to install the update again.

    If the problem persists, contact PlayStation Network services technical support for additional assistance.