IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The error message Cannot Connect will display if you try to select the Pandora® Internet Radio and your HomeShare® network system is no longer linked to your Pandora account. Do the following steps to resolve this issue:
- Using a computer, log in to the Sony Essentials Web site.
- Select Manage Product.
- Select your HomeShare device.
- Verify the link status.
- If your system is unlinked, click on Link to Service and then register your Pandora account.
NOTE: If your system is still linked to your Pandora account, Unlink from Service will be displayed instead of Link to Service.