Article ID : 00017892 / Last Modified : 11/06/2018

Error: Cannot Connect. is displayed when I try to select the Pandora Internet Radio.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The error message Cannot Connect will display if you try to select the Pandora® Internet Radio and your HomeShare® network system is no longer linked to your Pandora account. Do the following steps to resolve this issue:

  1. Using a computer, log in to the Sony Essentials Web site.
  2. Select Manage Product.
  3. Select your HomeShare device.
  4. Verify the link status.
  5. If your system is unlinked, click on Link to Service and then register your Pandora account.

    NOTE: If your system is still linked to your Pandora account, Unlink from Service will be displayed instead of Link to Service.