IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow these steps if the connection times out or if you can't play a specific internet video channel.
- Test the speed of your internet connection.
- A minimum internet connection speed of 2.5 Mbps or higher is required for standard-definition (SD) programming.
- A minimum internet connection speed of 10 Mbps or higher is required for high-definition (HD) programming.
- Internet speed can be affected if others in the home are using a computer to view movies, performing large downloads, or play online games.
- Try using a different internet video channel that offers SD programming and doesn't require a subscription, purchase, or rental.
- YouTube™ channel or Crackle™ internet movie station offer this type of content.
- Some of the internet video channels don't support a proxy connection. Disable the proxy settings and try again.
If the internet connection test results in a supported speed and other internet content plays successfully, it would be an indication that the desired internet channel may be temporarily down. We recommend trying the station at a later time.