Article ID : 00018718 / Last Modified : 11/28/2019Print

The connected USB device doesn't play or charge

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This may occur if the overheat protection function of the USB device has been activated due to the heat generated by charging or increase in temperature from direct sunlight. Disconnect the USB device and allow time for it to cool down before using it again.

    If the issue still occurs, contact the manufacturer of the connected device.