Article ID : 00018732 / Last Modified : 06/26/2012

I am getting errors when trying to trim videos or capture a photo from a video clip using PlayMemories Home.

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You might get the errors: Cannot play specified video or Cannot open file, the file format is not supported if the video is not in the MP4 or AVCHD format.

As part of the normal operation of the PlayMemories Home™ software, these options are not supported if your video was recorded in other types of video formats other than AVCHD or MP4.

NOTE: These errors may also occur if incompatible third-party codecs have been installed on the computer. Some examples of this would be DIVX® codec, and FFShow codec. In these cases, remove the third-party codecs and restart the computer before trying to edit your video in PlayMemories Home.