Article ID : 00021218 / Last Modified : 03/29/2019

How to initiate a forced External Data Reset (Android Reset) procedure.

    Follow these steps to initiate a forced External Data Reset (Android Reset) procedure.

    IMPORTANT:

    • Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.
    • Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet.
    1. Press and hold the Power button.
    2. At the Power off prompt, tap OK. Image

      IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off.

    3. With the tablet completely off, press and hold the Volume Up (+) button for at least 3 seconds, and while continuing to hold that button, press the Power for one second and then release.

      NOTE:  Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.

    4. In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option. Image
    5. Quickly press the Power button.
    6. In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option. Image
    7. Quickly press the Power button.

    Follow these steps to initiate a forced External Data Reset (Android Reset) procedure.

    IMPORTANT:

    • Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.
    • Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet.
    1. Press and hold the Power button.
    2. At the Power off prompt, tap OK. Image

      IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off.

    3. With the tablet completely off, press and hold the Volume Up (+) button, and while continuing to hold that button, press and hold the Power for several seconds.
    4. Once the Sony logo appears, let go of the Power button.

      NOTE:  Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.

    5. In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option. Image
    6. Quickly press the Power button.
    7. In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option. Image
    8. Quickly press the Power button.