Article ID : 00023598 / Last Modified : 08/16/2015

No picture shows in the Picture-in-Picture (PIP) window of the television.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

  1. Ensure the video source is turned on.
  2. Ensure the video source is connected to an available VIDEO input jack on the back of the television.

    IMPORTANT: The VIDEO 5 input cannot be used to view a program in the PIP window.

  3. On the television remote control, press the TV FUNCTION button.
  4. On the television remote control, in the PIP section, press the TV/VIDEO button to select the appropriate video input for the PIP window.
  5. If the issue is not resolved, connect the Audio/Video (A/V) cable from the video source to a different VIDEO input jack on the television.
  6. On the television remote control, in the PIP section, press the TV/VIDEO button to select the appropriate video input for the PIP window.
  7. If the issue is not resolved, replace the A/V cable. Go to Parts and Accessories.  

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.