Article ID : 00025544 / Last Modified : 07/23/2019

How to determine if the built-in battery needs to be changed.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The built-in battery of the portable player should be replaced when the battery life is less than half, even when it has been fully charged.

    NOTE: The built-in battery can be changed by consulting the place of purchase or by an authorized service center. Go to Product Repair.