Article ID : 00025614 / Last Modified : 02/17/2016

The remote control does not work and the LCD screen on the audio receiver is blank.

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Follow this procedure to troubleshoot the remote control not working.

  1. Touch the LCD to activate the screen.
  2. Verify that the AC adapter is properly connected to the battery charger.
  3. Verify that the AC adapter is plugged into a known working AC wall outlet.
  4. Place the remote control in the base and leave on the base until the charge lamp turns green.
    NOTE: It may take up to six hours to completely charge the battery.

If the remote control still does not function after completing the above steps, service will be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.