Article ID : 00026150 / Last Modified : 08/16/2015

Error: ACCESS appears in the LCD and camera does not respond.

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If the camera appears to freeze or lock and the word ACCESS is displayed in the LCD, then a problem has occurred during the reading or writing of data on the Memory Stick® media. This could be caused by the media, or the camera itself.

Follow the steps below to troubleshoot this issue.

  1. Perform a power reset  on the camera.
  2. If the issue is not resolved, turn off the camera.
  3. Remove the Memory Stick media from the camera.
  4. Clean the metal contacts on the Memory Stick media with a soft, dry cloth or clean pencil eraser.

    NOTE:  Do not touch the metal contacts with your hands or metals.

  5. Reinsert the Memory Stick media into the camera.
  6. Turn on the camera.
  7. If the issue reoccurs, turn off the camera.
  8. Remove the Memory Stick media from the camera.
  9. Insert a different Memory Stick media.
  10. Turn on the camera.

    NOTE: If the issue does not occur with different Memory Stick media, the previous Memory Stick media may be faulty and should be discarded.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.