Article ID : 00026178 / Last Modified : 08/16/2015Print

Did you forget your password appears in a message box on the log in screen.

    The message Did you forget your password? will appear when the password is entered incorrectly.

    1. In the Type your password box, ensure the spelling of the password is correct.
    2. Ensure the proper case is used for the password.
    3. Ensure to press the NUMLOCK key when using the keypad to enter digits.

      NOTE: If the password has been forgotten it can be removed by logging in as the Administrator in Safe Mode, then changing the account password .