Article ID : 00026420 / Last Modified : 02/27/2018

No sound comes through the speaker.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot no sound coming through the speaker.

  1. Ensure fresh batteries are installed.
  2. Ensure the volume is turned up.
  3. Ensure an ear receiver or headphones are not connected to the unit.

NOTE: If the unit plays sound through an ear receiver or headphones and not from the built-in speaker, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.