IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow this procedure to troubleshoot no sound coming through the speaker.
- Ensure fresh batteries are installed.
- Ensure the volume is turned up.
- Ensure an ear receiver or headphones are not connected to the unit.
NOTE: If the unit plays sound through an ear receiver or headphones and not from the built-in speaker, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.