Article ID : 00027286 / Last Modified : 06/12/2014

The power will not turn off.

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Follow the steps below to troubleshoot this issue.

  1. Ensure the HOLD function is not activated.
  2. If applicable, remove the battery or disconnect the power adapter.
The troubleshooting steps listed above should resolve your issue. If the issue is still unresolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.