Article ID : 00027492 / Last Modified : 02/15/2018

The compartment door for the cassette tape of the boombox will not close.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

  1. Ensure no foreign objects have been inserted in the cassette tape compartment.
  2. Ensure the cassette tape is being inserted correctly.
  3. Attempt to insert a different cassette tape.

NOTE: If the issue is not resolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.

Troubleshooting and additional information: