Article ID : 00028136 / Last Modified : 11/02/2018

How to troubleshoot no sound from the microphone.

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Follow this procedure to troubleshoot no sound from the microphone.

  1. Verify that the microphone has power and is turned on.
  2. NOTE: If the microphone operates on batteries, replace with fresh batteries.

  3. Ensure the microphone is properly connected to the microphone input of the equipment being used.
  4. Ensure the volume level is turned up on the microphone.
  5. Ensure the volume level is turned up on the equipment where the micophone is connected.
  6. If available, connect the microphone to another unit and test for sound.
  7. NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.