Article ID : 00028210 / Last Modified : 06/06/2014

Error: Cannot determine partition settings

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Follow this procedure to resolve the error.

  1. Turn the computer off.
  2. Remove all third-party peripherals.
  3. Remove all removable media.
  4. Reset the computers BIOS to the default values.
  5. Restart the recovery procedure.


  • Verify the hard drive is detected in BIOS. If the hard drive is not recognized in BIOS, the hard disk drive is the cause of the error.
  • If using recovery media, only the recovery media should be in the computer optical drives.

If the issue is still unresolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.