Article ID : 00029600 / Last Modified : 08/25/2015

I cannot reset or remove a forgotten BIOS password on a notebook computer.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Resetting or removing a forgotten BIOS password on the notebook computer can only be successfully performed by a service technician. Begin the procedure to send your Sony product into a Sony facility to be repaired.

IMPORTANT: To ensure that only the rightful owner is granted access to the computer, a copy of the proof of purchase should be presented to the service technician.