No picture on my TV when using an HDMI connection

1. Verify which HDMI® input on the TV that the source device is connected to.
   • On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI input where the source device is connected.
2. Try changing the HDMI signal format on your TV to resolve the issue. If your HMDI format is set to Standard, change it to Enhanced, and if it's already set to Enhanced, change it to Standard. Check your TV manuals for specific information.

   • Example: Changing the HDMI signal format on an Android TV™

     1. Open the Settings screen:
        • Using the Quick Settings button (For models released in 2019 or later)
          1. On the remote control, press the (Quick Settings) button.
          2. Select Settings.
        • Using the HOME button
          1. On the remote control, press the HOME button.
          2. Select Settings.
     2. The next steps vary, depending on your TV menu options:
        • Select Watching TV → External Inputs → HDMI signal format, then select the appropriate connection HDMI 1 - 4, and then select a different format.
        • Select External Inputs → HDMI signal format, then select the appropriate connection HDMI 1 - 4, and then select a different format.

3. Disconnect the HDMI cable and then reconnect it. A bad connection may occur temporarily and cause this issue.

   Follow the steps below, then check if the situation has improved.

   1. Turn off all devices.
   2. Disconnect the HDMI cable from the HDMI port on the TV.
   3. Disconnect the HDMI cable from the HDMI port on the connected device.
   4. Reconnect the HDMI cable securely to the HDMI ports on both devices.
      • Make sure to insert one end of the HDMI cable in the HDMI output port of the source device and the other end on the HDMI input port of your TV.

      

   5. Turn on the TV and the connected device, and turn them off. Then, turn them on again to let the TV recognize the connected device.

4. If you're using an audio system such as an amplifier or theater system between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.
5. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.
   • The output signal set on your source device may be indicated on its display or in its menus.
   • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
   • The A/V receiver may not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
6. If the device is connected to an A/V Receiver or other components before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or another device may not be an HDMI repeater and might not pass the signal on to the TV.
   • An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported for use with HDMI repeaters, products from other manufacturers may not be supported.

7. Try connecting to a different HDMI port on the TV.

   • If the issue is resolved, use this HDMI port or try connecting back to the previous HDMI port.
8. Try using a different HDMI cable.
   • To view 1080p (50p/60p) quality picture on the TV from an external device, make sure to use a High-Speed HDMI cable with the HDMI logo.
9. If possible, try a different device that can output an HDMI video signal using the same connections.
10. If there's still no picture, perform a factory reset.
    • Non-Android factory reset
    • Android TV™ factory reset

If the issue still occurs, repair may be required.  Go to Product Repair.