Article ID : 00030872 / Last Modified : 07/23/2019

Unable to pair a Bluetooth device with the Bluetooth audio system when connected to my mobile device.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    To successfully pair, disconnect the Bluetooth® device that is connected to the Bluetooth audio system and turn off the power of the device. Set the Bluetooth audio system to the pairing waiting status and try to pair with the mobile device. Turn the on to the Bluetooth device and try to pair again with the Bluetooth audio system.