The touchpad pointer is jumping around and activating icons it touches, or closes programs automatically.

Follow this procedure below to troubleshoot the touchpad.

IMPORTANT: This information applies only to computers using the operating systems listed below this article in the Applicable Products and Categories section.

NOTES:

• This issue may be caused by an installed printer that is not physically attached and turned on. Attach and turn on the printer and then start the notebook.
• Download and install any Touchpad driver updates available. Downloads are posted on your model support page.

1. Disable the tapping feature of the touchpad .
2. Ensure the touchpad is not accidentally being touched while using the keyboard.
3. Slow down the speed of the pointer and the double-click speed .
4. Reinstall the touchpad drivers.

   NOTE: Reinstall the touchpad drivers. Downloads are posted on your model support page.

5. Verify the correct AC adapter is being used and connected properly.
6. Restore the computer back to a date when the touchpad was working properly using the System Restore feature .
7. Test the touchpad in safe mode . If the touchpad works properly in safe mode, installed software is causing the issue and a full System Recovery may resolve the issue.

If the issue is still unresolved, service may be required.  Go to Product Repair.