Article ID : 00031304 / Last Modified : 06/17/2014

The touchpad pointer is jumping around and activating icons it touches, or closes programs automatically.

    Follow this procedure below to troubleshoot the touchpad.

    IMPORTANT: This information applies only to computers using the operating systems listed below this article in the Applicable Products and Categories section.

    NOTES:

    • This issue may be caused by an installed printer that is not physically attached and turned on. Attach and turn on the printer and then start the notebook.
    • Download and install any Touchpad driver updates available. Downloads are posted on your model support page.
    1. Disable the tapping feature of the touchpad .
    2. Ensure the touchpad is not accidentally being touched while using the keyboard.
    3. Slow down the speed of the pointer and the double-click speed .
    4. Reinstall the touchpad drivers.

      NOTE: Reinstall the touchpad drivers. Downloads are posted on your model support page.

    5. Verify the correct AC adapter is being used and connected properly.
    6. Restore the computer back to a date when the touchpad was working properly using the System Restore feature .
    7. Test the touchpad in safe mode . If the touchpad works properly in safe mode, installed software is causing the issue and a full System Recovery may resolve the issue.

    If the issue is still unresolved, service may be required. Go to Product Repair.