Article ID : 00031410 / Last Modified : 02/16/2016

The camcorder does not recognize or cannot play the inserted disc.

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IMPORTANT: If you are using a single-sided disc, make sure it is inserted with the recording side facing the body of the camcorder.

Ensure the DVD does not have any dust, fingerprints or scratches. If so, the DVD may not be recognized by the camera and will not play. Although scratches cannot be removed, cleaning the DVD  will remove any dust or fingerprints.