If you are not able to hear any audio or video from the Audio/Video (A/V) stereo receiver, there may be an issue with the hook up or there may be an incorrect setting. Follow these steps to try to resolve this issue:
IMPORTANT:If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.
- Make sure the A/V receiver is set to the appropriate HDMI® input to receive the HDMI signal from the connected playback device.
- Verify the playback device is configured properly to output a signal through the HDMI connection.
- Try using a different HDMI cable.
If the issue is not resolved, then a firmware update may be required. Updates are available online. Downloads are posted on your model support page.